Hi,
Just found this forum (via Google) and thought that as I regularly use FGW▸ to commute between Exeter and Trowbridge I should register and share my mostly positive experiences.
I really enjoy rail travel, especially on the FGW services between Paddington and Exeter. I can change at either Bath Spa or Westbury for trains to/from Trowbridge so giving me a little variety in travel plans and I have only once had an issue with a train being cancelled (taxi provided) or running more than a few mnutes late.
My main criticism is of the new style coaches - I dont like the airline style seats or colour scheme...I prefer to sit at a table and liked the fealing of space that I enjoyed in the older style of coach. The new, taller seats create a more private travel space but I tend to feel a little hemmed in..
As regards staff. I've always found the FGW staff to be reasonable and helpful and often to have a sense of humour. I guess we dont have "guards" any more but some staff still exhibit a passion for the railway - and that has a real impact on their attitude to work and us customers.
regards
Phil Vossler
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