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1  Journey by Journey / London to the Cotswolds / Re: Slipping and sliding in the Cotswolds on: November 06, 2014, 08:41:22
Well, the 1P26 has got through as far as Hanborough without a glitch so far. My lucky day?
2  All across the Great Western territory / Your rights and redress / Claiming for ticket machine failure on: October 03, 2014, 10:40:52
Does anyone have experience of what FGW▸ (First Great Western) do when faced with a claim resulting from a ticket machine failure?

The situation is simple and I'm sure fairly common - bought a ticket on line, tried to collect it from the station (a machine owned by London Midland) - it refused, citing printer failure.  There is no other machine at that station.  Long queue in the ticket office, so no chance to sort it out, got on train and bought another ticket for the journey.

Apart from the fact that FGW want me to send in the ticket I am making the claim for, which creates a certain logical problem, there is also a ^10 admin fee.  As it's not my fault the machine wasn't working, will they levy the admin fee?

And does the fact that it wasn't an FGW machine make any difference?
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