Thanks for the welcome grahame! Things like smart cards are needed across the board on all buses by all bus operators, and First has promised to introduce them by next summer. They have promised them before though, and nothing happened so we need to hold them to account!
Other bus companies manage to provide vehicles with lowering floors for disabled bus users, but First gets away with using some 15 year old buses on some routes and they only have steps. They do have until 2015 I think to change this, because in the 21st century lack of disabled access should not be acceptable!
I don't understand why First can't publish fare prices on their website as they are the dominate provider and face no competition on most routes.