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1  Journey by Journey / London to the West / Re: Announcement volumes on: July 31, 2013, 15:17:22
Thanks for all the replies.
I won't expect the volume to be controlled then - and I'll put up with 'standard' announcements

but surely we do not need a full list of all the food/drink items available from the buffet - especially on a train pulling into Paddington before 09:00.

Hot and cold drinks does not need to be further expanded to "tea, coffee, hot chocolate, lattes cappucinos etc".  In fact 'drinks' pretty much sums it up
Similarly "Hot food" does not need to be expanded to "bacon baguettes, sausage baguettes etc etc"

As to bigging up the "travelling chef" - really?  We're talking bacon baguettes!

So, assuming the infrequent traveller on what is effectively a commuter train, I believe the long winded food announcement need only identify if there actually is a buffet carriage and possibly that they're doing hot food.

So...

"A buffet service is avaiable in coach G providing hot and cold food and drinks"
or on days with no one doing any hot food
"A buffet service is avaiable in coach G providing cold drinks and "
2  Journey by Journey / London to the West / Announcement volumes on: May 10, 2013, 17:43:11
Hi!

I'm new here - but I'm not new to the FGW (First Great Western) service between Paddington and the West.

I'm a 'quiet carriage' person and not averse to asking people to pipedown but I typically find the worst offenders are FGW themselves - Either the announcement volume is set to eardrum bursting level or the repeated reading out of the menu (worse still if there's a travelling chef).

Anyway, I travelled on the 16:06 from Paddington yesterday and the volume was the loudest I'd ever heard so I asked the ticket inspector if anything could be done about it.  He was rather brusque and told me that the volume could only be set at the depot.

Now, a couple of months back I was chatting with the new station master at Paddington and he told me that the volume could be set per-carriage by the operator.

So?  Which is right?

When I know who is right - then I want to make a better informed complaint.
There's no need for the volume to be that loud and there's no need to rattle off the meenu on a monday morning 'commuter' train.
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