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Title: credit where credit is due Post by: BerkshireBugsy on December 06, 2011, 17:51:37 Suffice to say I have had better months commuting but on my journey home (1618 reigate to reading) came across the most helpful TM I have met in years of travelling by train.
When she checked my weekly ticket she noticed it was the last day of validity and without prompting offered to renew it. It may seem trivial but in my opinion its things like this that make a difference I don't know if her name is on the receipt bit and email to customer services will follow (I wouldnt post her name here to save her blushes) Title: Re: credit where credit is due Post by: inspector_blakey on December 06, 2011, 18:03:38 If you tell customer services the train you were on and the date they'll be able to figure out the staff member and pass on your thanks.
Title: Re: credit where credit is due Post by: BerkshireBugsy on December 06, 2011, 19:54:58 If you tell customer services the train you were on and the date they'll be able to figure out the staff member and pass on your thanks. THanks for that and email dispatched. I hope the compliment makes it to the member of staff concerned! Title: Re: credit where credit is due Post by: readytostart on December 07, 2011, 10:24:31 Suffice to say I have had better months commuting but on my journey home (1618 reigate to reading) came across the most helpful TM I have met in years of travelling by train. When she checked my weekly ticket she noticed it was the last day of validity and without prompting offered to renew it. It may seem trivial but in my opinion its things like this that make a difference I don't know if her name is on the receipt bit and email to customer services will follow (I wouldnt post her name here to save her blushes) All may not be as it seems! Last day of validity and after midday on a weekly season ticket is an ideal commission earner for guards! I do it myself if I have the time! Saves time for the passenger and is a nice bit of kerching for the guard. RPIs and the like do not get commission so are a lot less likely to offer. Title: Re: credit where credit is due Post by: BerkshireBugsy on December 07, 2011, 10:49:13 All may not be as it seems! Last day of validity and after midday on a weekly season ticket is an ideal commission earner for guards! I do it myself if I have the time! Saves time for the passenger and is a nice bit of kerching for the guard. RPIs and the like do not get commission so are a lot less likely to offer. To be honest if she got some money for doing it good on her! It wasn't just what she did, it was the way she did it. A smile goes a long way! This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |