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Title: What's up with the 18:33 Reading - Penzance tonight Post by: Wilf19 on December 02, 2011, 19:36:48 I made the connection to this train but only because it is very late and is now being diverted via Melksham. Does anyone know what is going on? I couldn't find anything on National Rail enquires or the FGW site.
Title: Re: What's up with the 18:33 Reading - Penzance tonight Post by: BerkshireBugsy on December 02, 2011, 20:05:53 I think you may know the answer to this now! The 1736 from Reading to BTM broke down near Reading West. The moment I heard the "will the train manager please contact the driver" announcment I knew there was a good chance we would be stuck there for some time...
But apparently because we were delayed over an hour we are entitled to a refund but I'm not sure how that works on a weekly ticket. Cheers! Title: Re: What's up with the 18:33 Reading - Penzance tonight Post by: super tm on December 02, 2011, 20:37:31 I think you may know the answer to this now! The 1736 from Reading to BTM broke down near Reading West. The moment I heard the "will the train manager please contact the driver" announcment I knew there was a good chance we would be stuck there for some time... Wait until the ticket has expired then send it in with a refund claim form. Forms available from ticket offices.But apparently because we were delayed over an hour we are entitled to a refund but I'm not sure how that works on a weekly ticket. Cheers! Title: Re: What's up with the 18:33 Reading - Penzance tonight Post by: paul7575 on December 02, 2011, 21:45:43 The refund on a weekly season is worked out in the same way as a daily return, but based on a seventh of the price paid for the week.
The rules are on page 22 of the charter booklet - they vary depending on the service type, ie former FGW, Thames Trains or Wessex Trains - just to be more complex than necessary... ::) Paul Title: Re: What's up with the 18:33 Reading - Penzance tonight Post by: JayMac on December 03, 2011, 03:48:26 And the 1736 from Reading (1706 ex Paddington) to Bristol Temple Meads is neither a former Great Western or Great Western Link service. It's new and arguably a combination of both!
That said, the compensation arrangements are similar. I believe if you hold a weekly season, the amount due for a delay of an hour or more will be (x^7)^2 where x is the face value of the weekly season. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |