Great Western Coffee Shop

On Thursday 24th Feb my family travelled on the delayed 1710 from Southampton to Salisbury (11 minutes late). When we arrived in Salisbury on platform 3, our connecting service to Exeter was waiting on platform 4 although it should have left 1 minute earlier. We (an around a dozen others) ran through the subway only to have station staff dispatch the Exeter train as we approached it. "We're not allowed to hold trains" ... but eventually I got SWR customer services to admits that they would have held it had the FGW driver contacted his control room and told them he was late with connecting passengers on board. Then FGW would have to have contacted SWT control room who would have had to contact Salisbury station. Give the station staff back their right to use common sense!!!

Thanks for posting, Chugleigh - and welcome to the Coffee Shop forum!  :)

I note that you've also posted this under 'Your rights and redress', so purely to avoid duplicate discussions developing, I'll refer our readers to that topic for any comment, if I may. See http://www.firstgreatwestern.info/coffeeshop/index.php?topic=8515.0

Thanks,

Chris.  :)