Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: Brucey on February 16, 2011, 16:12:34



Title: Oyster Price Capping
Post by: Brucey on February 16, 2011, 16:12:34
I'm not sure how TfL apply price capping when a mixture of peak and off-peak journeys are made.

I need to make one journey in the morning peak (^1.90) then several during the day (all Zone 1).

With a railcard, the off-peak single is ^1.25 and caps at ^4.40.

But if I make a single morning peak journey, will it still cap the off-peaks at ^4.40 still or let me keep going until I get to ^8? ???


Title: Re: Oyster Price Capping
Post by: JayMac on February 16, 2011, 16:31:58
Oyster should always work out the cheapest option for you, so if you only make one peak journey you will cap at the off peak rate plus that one journey if that combination is cheaper than the peak cap.

From the TfL website (http://www.tfl.gov.uk/tickets/14837.aspx):

Quote
Oyster will work out the cheapest Oyster fare for you. For example, it might charge you an off-peak cap plus a peak single fare if that's cheaper than a peak cap for all your journeys in a single day.


Title: Re: Oyster Price Capping
Post by: Brucey on February 16, 2011, 19:08:45
Hmm, a transport company automatically offering the cheapest combination of fares :o

Thank you BNM


Title: Re: Oyster Price Capping
Post by: JayMac on February 16, 2011, 20:06:34
Hmm, a transport company automatically offering the cheapest combination of fares :o

Thank you BNM

Yes, that one surprised me. Before checking, I'd assumed that if you made a journey in the peak your Daily Price Cap would be at the peak rate. Guess, like you, I'm a bit jaded by National Rail fares and assumed TfL would be the same.

Nice to see that you now get railcard discounts on Underground single fares as well as the price caps if you've got a railcard loaded onto your Oyster.


Title: Re: Oyster Price Capping
Post by: eightf48544 on February 17, 2011, 09:26:53
Where I believe Oyster can get complicated if you put a peak Heavy Rail (Non TFL)journey on your card what does it cap it at then?


Title: Re: Oyster Price Capping
Post by: ChrisB on February 17, 2011, 09:31:03
The daily Travelcard cap.


Title: Re: Oyster Price Capping
Post by: Brucey on February 17, 2011, 15:19:42
Another question if someone knows the answer...

How much credit is needed on the card to pass through the barrier?  The TfL website says something like the maximum fare is deducted and then the difference refunded at the end of the journey.  Does that mean I always need at least ^7ish on the card or can I have less (e.g. ^2 credit left to make a journey of ^1.90)?


Title: Re: Oyster Price Capping
Post by: JayMac on February 17, 2011, 15:27:11
I've used my Oyster when it's had as little as ^3 on it.


Title: Re: Oyster Price Capping
Post by: Tim on February 17, 2011, 16:04:53
I've used my Oyster when it's had as little as ^3 on it.

so what would have happened if you had exited a station more than ^3 further away?  Would you have got "done"?


Title: Re: Oyster Price Capping
Post by: eightf48544 on February 17, 2011, 16:32:15
The daily Travelcard cap.

Thanks Chris B.


Title: Re: Oyster Price Capping
Post by: JayMac on February 17, 2011, 16:36:42
I've used my Oyster when it's had as little as ^3 on it.

so what would have happened if you had exited a station more than ^3 further away?  Would you have got "done"?

Probably. But then that's personal responsibility. As I was only making two off peak Zone 1 journeys that day, I knew I didn't need to faff around topping up.


Title: Re: Oyster Price Capping
Post by: Tim on February 17, 2011, 17:00:12
Probably. But then that's personal responsibility.

I agree, but it is a bit harsh.  Do most epopel check tehir Oyster balance before starting a journey?



Edited to fix quote. BNM.


Title: Re: Oyster Price Capping
Post by: Deltic on February 17, 2011, 17:23:39
You can set up an auto-top up so when the balance falls below a certain level, it is topped up automatically from your bank account.  I think the minimum level has been increased recently from ^5 to ^8 because of the increase in fares.


Title: Re: Oyster Price Capping
Post by: Brucey on February 17, 2011, 17:39:23
Do most epopel check tehir Oyster balance before starting a journey?
Doesn't the small screen display the card's balance when touching in/out?  I never pay much attention to it and I doubt most people do.


Title: Re: Oyster Price Capping
Post by: JayMac on February 17, 2011, 18:11:18
Yep, your balance is displayed when you touch-in. So if it's too low for your intended journey you have an opportunity to rectify the situation. Not sure how you go about doing that though after you've touched in.

Some locations have fares windows rail side and I guess at others it would be a case of asking a gateline staffer to let you back out. Of course you have to notice your balance, it only flashes up briefly.

Aside from all that, the responsibility lies with the passenger to ensure they have sufficient funds on their Oyster for their intended journey(s). The excuse of not knowing your balance is unlikely to hold much sway with Rev Pro.


Title: Re: Oyster Price Capping
Post by: ChrisB on February 17, 2011, 20:33:52
It will allow your card to go into negative balance from a small positive balance. But you have to top it up into credit before it will allow you to enter the system again. Otherwise you get refused entry the next time you try to enter.


Title: Re: Oyster Price Capping
Post by: JayMac on February 17, 2011, 21:10:05
Your Oyster card will always let you exit the system with, as ChrisB says, the possibility of going into a negative balance* but you still run the risk of a Penalty Fare if collared by Rev Pro and the fare for the journey you have made exceeds your balance.

*A negative balance is actually quite common as the system deducts a fixed amount when you touch in and then refunds it minus the correct fare when you touch out.
Quote
During the peak on Tube, DLR, London Overground and NR trains ^6.50 is taken off the Oyster card credit balance when you touch in. A refund is only made when you touch out. In zone one ^4.60 is then refunded to the card on exit, leaving a final charge for the journey of ^1.90. If you do not touch out you pay up to ^6.50 for each journey. Apart from in zone one, if you touch in during peak you pay more than during off-peak.

During the off-peak on Tube, DLR, London Overground and NR trains ^4.30 is taken off the Oyster card credit balance. A refund is only made when you touch out on exit. In zone one ^2.40 is then refunded to the card, leaving a charge for the journey of ^1.90. Apart from in zone one, if you touch in during off-peak you pay less.

Source: http://oystercard.110mb.com/faq.htm#payg


Title: Re: Oyster Price Capping
Post by: Tim on February 18, 2011, 09:39:57
seems like a trap to me.  Isn't it stupid for the software to allow you to maker an illegal journney?

the whole appeal to Oyster for some people is that they don;t need to worry about the fare and they can let the card sort that kind of thing out.   I'v never used my card for anything otehr than tube journeys, but I;ve never checked my balance and only ever topped up when I an entrance gate doesn;t open.


Title: Re: Oyster Price Capping
Post by: JayMac on February 18, 2011, 11:04:36
It's not the software that 'allows' you to make an illegal journey. It's your decision. Not knowing your balance is no defence. There are ample opportunities to check your balance before entering the system.

You may have ^2 in credit on your Oyster, so the 'software' is going to let you into the system. It can't know your intended journey. If you make a journey that costs more than ^2 then you run the real risk of a Penalty Fare if stopped by Rev Pro. Ignorance of your balance is no defence.



Title: Re: Oyster Price Capping
Post by: Tim on February 18, 2011, 11:23:46
Ignorance of your balance is no defence.

I agree.   But if you are expected to visit the ticket machine to check your balance before the journey, Oyster sudenly becomes less convenient and an object of its introdcution (at great expense) is defeated by stupid rules when things could be organised differently. 


Title: Re: Oyster Price Capping
Post by: ChrisB on February 18, 2011, 11:26:26
Like how?


Title: Re: Oyster Price Capping
Post by: Ollie on February 18, 2011, 11:41:35
Ignorance of your balance is no defence.

I agree.   But if you are expected to visit the ticket machine to check your balance before the journey, Oyster sudenly becomes less convenient and an object of its introdcution (at great expense) is defeated by stupid rules when things could be organised differently. 
Register your oystercard? You can check the balance online then. What are you expecting? A call from TfL to say you need to top up?


Title: Re: Oyster Price Capping
Post by: Mookiemoo on February 18, 2011, 12:03:44
or do auto top up so it tops up when the balance is less than 8 quid - you can choose how much it tops up

so mine loads 20 quid whenever the balance is 8 or less


Title: Re: Oyster Price Capping
Post by: JayMac on February 18, 2011, 12:04:42
Think of your Oyster as cash. You wouldn't board at an unmanned, un-TVM'd NR station with insufficient funds on you to make your intended journey.


Title: Re: Oyster Price Capping
Post by: Tim on February 18, 2011, 14:58:02
What are you expecting? A call from TfL to say you need to top up?

My expectation would be that I would not be allowed through the entrance gates with insufficient credit to cover my journey.

I know to check my balance now.  But if I hadn't read this thread and had been caught out, I would be mightly agreived.


Title: Re: Oyster Price Capping
Post by: Tim on February 18, 2011, 14:59:52
or do auto top up so it tops up when the balance is less than 8 quid - you can choose how much it tops up

so mine loads 20 quid whenever the balance is 8 or less

Sorry MM, that is not a complete solution.  What happens if your auto-top up fails (card blocked for example).  You should still be checking your balance.


Title: Re: Oyster Price Capping
Post by: Tim on February 18, 2011, 15:02:03
Like how?

Only let you through the entrance gate when balance is at least the highest fare cap.  It was my assumption that that is what happened.  Turned out I was wrong, but I'd be annoye dto be PF'ed for what would be a genuine mistake. 


Title: Re: Oyster Price Capping
Post by: ChrisB on February 18, 2011, 17:29:17
Ignoring your card balance can't really be described as a 'mistake'


Title: Re: Oyster Price Capping
Post by: Ollie on February 19, 2011, 01:14:33
The gates will let you in if you have enough balance on the card for the cheapest journey possible from that station.

I don't see how you feel it is not down to you to know your balance.


Title: Re: Oyster Price Capping
Post by: Mookiemoo on February 21, 2011, 08:59:25
or do auto top up so it tops up when the balance is less than 8 quid - you can choose how much it tops up

so mine loads 20 quid whenever the balance is 8 or less

Sorry MM, that is not a complete solution.  What happens if your auto-top up fails (card blocked for example).  You should still be checking your balance.

But the fact that you have registered for auto top up means that you are not intending to not pay


Title: Re: Oyster Price Capping
Post by: 6 OF 2 redundant adjunct of unimatrix 01 on February 21, 2011, 21:45:39
while we are on this subject im getting an all line rover and have also obtained an oyster card and loaded 20 onto it, now when the credit runs out you can set it to load more cash on automatically but i dont know how long this takes and if your card can get declined while more is being loaded? if that makes sence (probably not...its me)


Title: Re: Oyster Price Capping
Post by: ChrisB on February 21, 2011, 21:52:30
Its pretty much instantaneous, i believe


Title: Re: Oyster Price Capping
Post by: JayMac on February 21, 2011, 21:53:02
The auto top up feature kicks in when your balance falls below ^8. So you shouldn't run out of credit as the top up will activate when you still have enough credit for one days full use. Unless you plan to rack up lots of peak journeys on TfL to/from the outer zones or go out to the boonies with your Oyster..... Watford Junction, Grays, etc.

Oh, and if you don't have sufficient funds in the nominated account linked to your debit card of course.


Title: Re: Oyster Price Capping
Post by: 6 OF 2 redundant adjunct of unimatrix 01 on February 23, 2011, 21:36:26
it arrived this morning ...... on the same day that i quit my job..... caugh hummm may not be needed


Title: Re: Oyster Price Capping
Post by: Brucey on February 24, 2011, 16:42:17
I made the journeys using the Oyster card yesterday.  Looking at my online account (which is currently only showing the first journey), the barriers at Victoria deducted ^2.90 from my balance (enough for a Z1-3 peak journey) and then the barriers at my destination (South Kensington) credited the difference.  The system did cap my off-peak journeys separately to the peak one, which has demonstrated that it is possible for a complicated fare system to automatically calculate the cheapest fare.  Why can't we have something like this on NR?


Title: Re: Oyster Price Capping
Post by: paul7575 on February 24, 2011, 16:52:59
I made the journeys using the Oyster card yesterday.  Looking at my online account (which is currently only showing the first journey), the barriers at Victoria deducted ^2.90 from my balance (enough for a Z1-3 peak journey) and then the barriers at my destination (South Kensington) credited the difference.  The system did cap my off-peak journeys separately to the peak one, which has demonstrated that it is possible for a complicated fare system to automatically calculate the cheapest fare.  Why can't we have something like this on NR?

We have that in London.  But what value of initial deposit (the maximum cash fare as it's known by TfL) should the system take off your balance when you touch in on a nationwide equivalent system?

Paul


Title: Re: Oyster Price Capping
Post by: JayMac on February 24, 2011, 16:56:45
Well that would be Newquay to Thurso (via London) 1st Class Return at ^738.00.

Quite a negative balance!!!


Title: Re: Oyster Price Capping
Post by: bobm on February 24, 2011, 22:25:00
Not sure why anyone would pay ^738 when you can buy a 7 Day All Lines First Class Rover for ^630!


Title: Re: Oyster Price Capping
Post by: Brucey on February 25, 2011, 11:47:53
Another question, if anyone knows the answer.  Are there Oyster validators on the platform at Clapham Junction or will I need to go through the ticket gates then come back in?  I'm making a journey to CLJ, changing trains to Victoria then heading on the tube.  Cheapest way seems to be split at CLJ then switch to Oyster.


Title: Re: Oyster Price Capping
Post by: Mookiemoo on February 25, 2011, 12:40:02
Yes there are - because some over ground journeys from clapham involve oyster


Title: Re: Oyster Price Capping
Post by: Chris from Nailsea on February 25, 2011, 18:13:40
From the BBC (http://www.bbc.co.uk/news/uk-england-london-12579263):

Quote
Worst offending 'overcharge' Tube station list revealed

A list of the London stations where passengers were "overcharged" the most when using Oyster cards has been revealed.

Waterloo saw the most "overcharge" payments, with a total of ^2.5m last year.

In total, ^61.8m of these payments were taken from passengers in 2010.

Transport for London (TfL) said any passengers who felt they were wrongly charged could apply for refunds.

The problems arose when barriers were not working or left open, or if cards were not read when swiped at the start or end of their journey.

The maximum ^7.40 single fare is deducted for all "incomplete" Oyster journeys and it is up to the passenger to ensure his or her card is swiped.

But when there are large crowds at stations, TfL will open the barriers and implement a system called called "autocomplete".

Users will have to touch in at the same station within three days or they receive the maximum fare.

The list of the London stations where passengers had to pay the most incomplete journey charges was obtained through a Freedom of Information request by the Lib Dems.

A total of 14 million journeys in 2010 involved possible "overcharging".

Since Oyster cards became accepted on national rail stations at the beginning of 2010, rail passengers have paid up to ^25.8m in incomplete journey charges.

Passengers using the London Underground paid even more of the maximum fare deductions - up to ^30.1m.

In addition, there was up to ^3.2m on the Docklands Light Railway and up to ^2.5m on the London Overground.

"This level of overcharging is totally unacceptable," said Lib Dems London Assembly Group leader Caroline Pidgeon. "It is clear that not enough is being done to ensure the machines and the technology are working properly."

A TfL spokesperson said: "Maximum fares are not overcharges. We have maximum fares in place to ensure customers validate their journeys or we would open to widespread fare evasion across our network."



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