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Title: Getting refunds for advance tickets where the journey went a bit wrong Post by: Glovidge on February 07, 2011, 15:04:45 Am I unable to claim a refund on an advance ticket where the journey took 2 hours longer than the stipulated journey or am I entitled to some recompense?
Title: Re: Getting refunds for advance tickets where the journey went a bit wrong Post by: inspector_blakey on February 07, 2011, 15:52:18 Assuming the journey was with FGW, you're entitled to a full refund of the fare as travel vouchers, as long as the delay was "within the control of the railway industry" (so not including things like weather, trespass, suicides etc). Although advance tickets aren't refundable (so you won't get your cash back once you've bought them if you decide not to use them) your entitlement to delay compensation is the same as for any other ticket type.
Again, assuming it was FGW then you need to post your tickets either with a FGW complaint form or a covering letter detailing what happened to: Customer Services Team First Great Western Freepost SWB40576 Plymouth PL4 6ZZ Goes without saying, but keep a copy of the tickets just in case something goes astray in the post. Title: Re: Getting refunds for advance tickets where the journey went a bit wrong Post by: Brucey on February 07, 2011, 17:06:07 FGW complaint form or a covering letter Delay compensation form can also be printed from the FGW website: http://www.firstgreatwestern.co.uk/Documents/Custom/Compensation%20for%20Delays%20-%20April%202006%20313451.00.pdfAlso well worth bookmarking this link for future use :D This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |