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Title: Need help with lost property.... Post by: Mookiemoo on October 16, 2010, 21:30:45 butting head against wall.
I got the sleeper wednesday - I was posting on here at 0530/0600..... Then my client provided blackberry rang so I was on the phone - I got changed, got packed whilst on the phone and left the cabin..... I have since realised I am no longer in possession of my iphone or my pencil case. The phone im not overly concerned with as its insured but the pencil case has something very dear to me in it. I phoned FGW lost property on thursday and friday but no trace.... in a last ditch effort I phoned again today and the nice guys said - but if the train terminated in paddington we won't ever get notice of the item............ you need to phone paddington lost property/luggage. I pointed out I had done this as a back up but no one ever answers the phone or phones me back... so the suggestion was - wel go to paddington. So I did, this afternoon. Got there. They have one lost property person who has the keys and erm - she's not there all the time and they don't know when she is. So ^60 poorer I still have no idea if my pencil case has been found or not and short of sitting outside the paddington office until the lost property agent happens to be there happens - I have no idea what to do - if its goen, its gone, I just need to know Title: Re: Need help with lost property.... Post by: johoare on October 16, 2010, 22:38:38 Oh dear.. that isn't good customer service at all >:(
In my opinion Lost property (in my area of FGW at least) has gone downhill over the years.. Does anyone here have any better idea how lost property at Paddington works? Title: Re: Need help with lost property.... Post by: Mookiemoo on October 16, 2010, 22:52:19 Thing is - the pencil case also has ^580 worth of mont blanc pens in it - I want them back but they are of little significance compared to what is in there that I want.
I kept everything in my pencil case because I NEVER normally leave it anywhere from my side I'm more angry at myself - and if I knew 100% it hadnt been handed in I'd just do self flagellation but not being able to find out if its in the paddington office is killing me. The next time I can be there is about 9pm on Monday and then, maybe 8pm on tuesday and after that I'd have to make yet another special trip on the off chance of finding the person with the key Title: Re: Need help with lost property.... Post by: Ollie on October 17, 2010, 00:20:56 Hello, I was summoned online by CfN.
As far as I know it is unlikely Paddington Lost Property would have it, the sleeper IIRC doesn't get cleaned at Paddington so in all likeliness it would have been found at Old Oak Common, so I think it would be worth trying via FGW again and stress that you would like them to get in touch with OOC. I don't know what number you are using for Paddington but the one I have is: (but as said I doubt they have it) Excess Baggage Company Left Luggage Division Platform 12 - Paddington Station Praed Street, London W2 1HS Tel: 020 7262 0344 Although they are open until 11pm I believe the Lost Property side of things only stays open until about 6pm might be an hour or so either side I don't remember. Sorry I couldn't be more helpful, I hope for you it turns up. Title: Re: Need help with lost property.... Post by: Chris from Nailsea on October 17, 2010, 00:25:34 Thanks very much for your help, Ollie. :-[
Title: Re: Need help with lost property.... Post by: Mookiemoo on October 17, 2010, 00:32:29 Hello, I was summoned online by CfN. As far as I know it is unlikely Paddington Lost Property would have it, the sleeper IIRC doesn't get cleaned at Paddington so in all likeliness it would have been found at Old Oak Common, so I think it would be worth trying via FGW again and stress that you would like them to get in touch with OOC. I don't know what number you are using for Paddington but the one I have is: (but as said I doubt they have it) Excess Baggage Company Left Luggage Division Platform 12 - Paddington Station Praed Street, London W2 1HS Tel: 020 7262 0344 Although they are open until 11pm I believe the Lost Property side of things only stays open until about 6pm might be an hour or so either side I don't remember. Sorry I couldn't be more helpful, I hope for you it turns up. Thanks for your help = I'll phone again monday morning and ask about the OOC cleaning. I'm just irritated - I've carried the same pencil case around for 10 years - never mislaid it - never abandoned it hence I kept this talisman in my case. I've travelled literally around the globe with it. All I'm trying to stress is I would never walk away lightlly - hence the call I was dealing with was serious enough to make me forget the case. Title: Re: Need help with lost property.... Post by: SDS on October 17, 2010, 00:54:48 I will see if I get can a number (and get permission to give to you) for OOC.
Several things can happen with a sleeper terminating at PAD. 1: The sleeper hosts check for stuff left behind (unlikely as they are more interested in getting you out of the cabin, and will just check there's no humans inside.) 2: The SDA checks for lost property inside the cabins, VERY UNLIKELY as we don't have enough time to check every cabin. 3: It will get cleaned at OOC, and they do check in detail. The lost property there will either get sent back down to PAD or sent to another FGW station somewhere. Personally I have no idea where OOC sends lost property. As an OP has said, phone up FGW lost property on 01752 835777 and ask them to check OOC. Title: Re: Need help with lost property.... Post by: Mookiemoo on October 17, 2010, 11:25:59 Thanks all
Just tried that - all they can do is check their system. computer says no. No way for them to contact ooc or pad or Anything. Call back next week to see is what I was told Going to Cardiff to buy new pen as need it for exam tomorrow . Still can't replace the medal and photo that's in there Might try the phone on Monday and ask for a supervisor method - that sometimes works I know the people on the phone are only doing their jobs Title: Re: Need help with lost property.... Post by: inspector_blakey on October 18, 2010, 01:07:55 Don't know if this is useful, but I just stumbled across it on the HEx website whilst checking something else. Here are the details they give for contacting lost property at Paddington (publicly available on another website, so I've copied them here in full). Includes a different phone number from the one above, and an email address, together with opening hours.
Quote For Paddington Paddington Station Lost Property Office 0207 313 1514. Opening hours are 0900 to 1730, Monday to Friday. The lost property office is located at Platform 12 c/o Excess Baggage Co. email: paddington@excess-baggage.com Title: Re: Need help with lost property.... Post by: Pedros on October 18, 2010, 16:39:02 So sorry to hear about your property loss.
I know that this may sound stupid, and I'm sure you've probably tried but have you called your iphone? There could be a slim chance that someone could hear it ringing, answer it and give you more information about your things. Granted thats one big stretch of romantic imagination, but you never know. I really hope this gets resolved for you Title: Re: Need help with lost property.... Post by: Mookiemoo on October 19, 2010, 12:53:22 Thought I 'd give an update....
1. Item has still not turned up at bristol - but I don't expect it to 2. After three physical visits to the lost property office at paddington i have yet to be there when the person with the key is. I have blisters on my fingers from dialing the number and getting an answer machine. 3. The sleeper, it turns out is actually serviced by virgin at wembley. I managed to get hold of a nice helpful bloke at FGW lost property and he made several efforts to contact virgin and the depot to see what does happen to lost property on the sleeper. No one seems to know except for one person who apparently muttered something about things being rounded up once a month! i do know said same bloke is going to make sure for future reference there is some sort of procedure in place - after all I can't be the only person who has ever and will ever leave soemthing they want on the sleeper hmmmmm Title: Re: Need help with lost property.... Post by: super tm on October 19, 2010, 13:00:09 Thought I 'd give an update.... 3. The sleeper, it turns out is actually serviced by virgin at wembley. hmmmmm Can this be right ? AFAIK the sleeper coaches go down to old oak common to be serviced. Virgin Wembley would do the First Scotrail Sleeper but I really dont believe the FGW one trundles off to there every day. Title: Re: Need help with lost property.... Post by: devon_metro on October 19, 2010, 13:18:18 3. The sleeper, it turns out is actually serviced by virgin at wembley. Or perhaps it isn't. Clearly confused with FSR sleeper. Title: Re: Need help with lost property.... Post by: SDS on October 19, 2010, 13:43:26 FGW Sleeper is serviced at OOC
FSR Sleeper is serviced at WEMBLEY. Thats what you get when you merge 4 TOCs customer services departments (first info), and then let it be taken over by another company who employ minimum wage labour, and then refuse to TUPE people as its a reverse takeover or some other rubbish. Title: Re: Need help with lost property.... Post by: Mookiemoo on October 19, 2010, 14:34:04 Well the plot thickens.
Lost property at paddington FINALLY answered the phone. I enquired....and got told effectively that they don't deal with the sleeper (which we knew) and they had no idea what happened to stuff left on it but all they've been told is it goes to...... Wembley Title: Re: Need help with lost property.... Post by: Chris from Nailsea on October 19, 2010, 15:57:58 Hmm. This does seem to be turning out to be a bit of a nightmare, trying to find out where an item might end up? :o
Just for the record, here is the guidance (http://www.firstgreatwestern.co.uk/Content.aspx?id=115) given on the FGW website: Quote Lost Property It's annoying when you lose something, but don't worry, we'll do all we can to try and help reunite you with any lost items. If you think you've left an item of property on a First Great Western train, or at one of our stations: Please call the Lost Property Helpline on 08457 000 125. Please give as many details as possible about the item and the train service or location that it was left on. The Helpline (08457 000 125) is open for enquiries from: Mon to Fri: 0800 to 2000 Sat & Sun: 0900 to 1700 All items of lost property are kept at our Lost Property office in Bristol Temple Meads. Customers should allow up to 5 working days from the day they are lost for the property to be received at this office and logged. Items are stored for up to 12 weeks, after which they are sent to auction. Storage and retrieval charges will apply, and these vary depending on the item, see applicable charges. Our Lost Property Helpline (08457 000 125) keeps an inventory of all lost property items and will contact our offices to query further details about a specific item. The more information you can give about an item, and when and where it was lost, the easier it will be to trace. If an item is confirmed to be yours, you will need to arrange collection from our Bristol Temple Meads Lost Propery Office in one of the following ways: 1. Arrange for the item to be collected by courier. 2. In person. 3. Arrange for a friend to collect the item on your behalf. 4. Small items that can fit through a normal letter box can be posted if a self addressed, postage paid, padded envelope is provided. Please note: items CANNOT be sent by train and the opening hours of the office are: Bristol Temple Meads Lost Property Office opening hours: Mon to Fri: 0800 to 1745 Sat: 0900 to 1500 Sun: 1000 to 1745 Items left on trains terminating at Paddington For items that are left on trains terminating at Paddington, please contact Network Rail's Paddington Lost Property Office directly on 0207 313 1514. They will be able to further advise you on the retrival of your item. My highlighting. CfN. ::) Title: Re: Need help with lost property.... Post by: Mookiemoo on October 19, 2010, 16:07:28 Just don't leave anything on the sleeper as it vanishes into the ether!
Maybe the lost property fairies swoop down during the day and squirrel it away in lost property heaven Title: Re: Need help with lost property.... Post by: inspector_blakey on October 19, 2010, 17:21:59 I really don't believe what you were told regarding sleeper lost property ending up at Wembley. I can understand how a member of FirstInfo staff on the phone (who may be fielding calls regarding all of First's TOCs including ScotRail) might assume you meant the Caledonian Sleeper, in which case that would make sense seeing as the stock is serviced there. But for the Night Riviera? I can't see it happening since the train is serviced at OOC. And it's always possible that the person you spoke to in the lost property office at Paddington got it wrong too - do they even know there's a sleeper terminates there? It's not as if they're ever open when it does, and the sleeper also generally leaves from the opposite side of the station from their office on platform 12.
Best hope may be that the items were found at Old Oak and they're on their way to the office at Temple Meads I guess. Title: Re: Need help with lost property.... Post by: JayMac on October 19, 2010, 18:56:21 Just a small point re: FirstInfo. I believe that division of First Group was sold at the beginning of 2010 to an Indian company called Intelenet Global Services (http://en.wikipedia.org/wiki/Intelenet_Global_Services). However it appears that the staffing and locations haven't changed, merely the employer of the First Group Customer Service staff.
http://www.intelenetglobal.com/global_locations_UK.html Title: Re: Need help with lost property.... Post by: Mookiemoo on October 19, 2010, 22:24:40 To be honest, after what I found out today about Paddington lost property I am slightly more hopeful I may eventually be reunited if it was serviced at OOC Apparently they have had no lost property handed in in three weeks - I find that hard to believe - not that it hasnt been handed in but that it hasnt been found This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |