Great Western Coffee Shop

This isn't from an FGW document - it's from someone else's.

Be COURTEOUS to all, and do not be nervous of saying "please" and "thank you" even to the humblest. Be HELPFUL to all, particularly the aged or infirm, and give the same attention to those who find it difficult to pay their fare, as to the person with the suit case. Wear a smile, and show everybody that you are glad to see them using the railway. A satisfied customer is always the best advertisment.

Who wrote it?
Which railway is (s)he talking about?
When (and in what) was it published?

Supplimentary

Do you agree with the advise?

Sounds like something BR would have published!

Oh - before TJ arrives - shouldn't it be advice?

Hmm.  From the rather flowery and paternalistic style, I'd suggest it was something rather older than BR: is it from a GWR staff manual, perhaps?

I have a funny feeling I read something along those lines a few days ago...wasn't a PKP (Polish Railways) internal document for staff, was it?

OK ... correct to spot that it's older even that BR.   It's not Western, but it is British (so that rules out FGW and PKR, I'm afraid) or to be accurate it is partially British.

Yes - it should be "advice" - thank you.   Yous knows I cannot smell properly!  ;)

I don't think this one's going to go easily.   Let me start the researchers in the right direction.   The author was a Mr Henry Forbes, who passed away on 7th November 1943 ... I don't know his date of birth, though!

Would the railway being referred to be the Clogher Valley Railway, Counties Tyrone and Fermanagh, Northern Ireland?

No, it wouldn't.





But you're pretty warm  :D

The County Donegal Railways Joint Committee, perchance...?

PS if that's correct the Google gets the credit, not me!

Indeed ... from a six page book entitled "Special Instructions to Railcar Drivers" in 1934.  Edward Patterson, in his book on The County Donegal Railway of in 1962 - ISBN 0 330 02941 X - tells us of Mr Forbes's publication and how it had two sections - the first headed "your passengers" and the second "your car".   The text I quoted was, we are told, the start of the first section.

The County Donegal Railway originated from the Finn Valley Railway - Strabane to Stranorlar and later expanded to Donegal, then to Ballyshannon, Killybegs, Londonderry, Letterkenny and Glenties.  A couple of the branches closed early; most was closed to all traffic on 1st January 1960, with final good traffic ceasing on the original Finn Valley section on 25th January that year.