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Title: Watch out if using Best Fare feature on NRE website Post by: bigdaz on July 30, 2010, 08:30:18 I am the victim of my own incompetence...and I am so SEETHING!
I decided I would go from FNB to BHM on a circuitous tour on Wednesday - travelling across London and with VT on the way there and back via Reading and XC. However, I so angry as I have discovered that when you start a basic search in the best fares section of NRE website and you enter a date, it CHANGES the date back to its default when you do an advanced search as I did to insist it looks at the fares via reading only! I booked a lovely cross London outbound trip for ^12.50 including across London transfers leaving 9.30am which I thought was a bargain. I then thought my return was almost as good: a ^21.50 return. However, at 10.30pm last night when I looked at the print outs, I noticed it was for TODAY. :o I waited until 8am this morning, and telephone cross country to ask if I may change my ticket. Of course, they said, subject to a ^10 administration fee....at the end of the day I knew I would have to pay this, so said yes fine it was my fault! However, the cheapest ticket they could offer me was an ODS at ^43.00. I said no thank you, I would prefer to buy a CDS BHM - BAN and a CDS with network card BAN - Farnborough Stns. I kept being told repeatedly this was not possible as I was changing the destination of my ticket. I pointed out that I was NOT changing the destination, merely splitting my ticket. Well, apparently, according to the T&Cs this is also NOT allowed! So in the end I have left it! So, probably a bit late now, if anyone from Farnborough / Reading is on here and happens to be travelling to BHM today I can provide you with a ticket back home at 17.33 for nothing! Title: Re: Watch out if using Best Fare feature on NRE website Post by: bigdaz on July 30, 2010, 10:00:01 Quote However, the cheapest ticket they could offer me was an ODS at ^43.00 Interesting... a further look on the website showed an identical ticket (Adv @ ^21.50) available on the 1833 off BHM. So I telephoned again, this time routing the call via the call centre, where I got a really helpful lady who processed the alteration (subject to ^10 admin which was expected) so at least I can now come home again at an overall cost of ^31.50 instead of what may have been in excess of ^48!! This issue regarding the default date still remains a caution! Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 10:17:19 Tis annoying when things like that hsppen.
There is however nothing in the T&Cs that says you cannot change an ADV to a split ticket. Beinng told repeatedly this isn't allowed doesn't make it true. The National Rail Conditions of Carriage (http://www.nationalrail.co.uk/system/galleries/download/misc/NRCOC.pdf) (NRCoC) state that you can buy multiple tickets to make one journey. Quote 19. Using a combination of tickets You may use two or more tickets for one journey as long as together they cover the entire journey and one of the following applies: (a) they are both Zonal Tickets (unless special conditions prohibit their use); (b) the train you are in calls at a station where you change from one ticket to another; or (c) one of the tickets is a Season Ticket (which for this purpose does not include Season Tickets or travel passes issued on behalf of a passenger transport executive or local authority) or a leisure travel pass, and the other ticket(s) is/are not. My emphasis in bold. There is nothing in the T&Cs for advance tickets that says you cannot replace your ADV with split tickets. National Rail Enquiries (http://) says Quote Changing the time or date of travel *Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change. *Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket. *The origin, destination and Train Company or route shown on the ticket(s) must remain the same. *The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a ^10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded. Again, my emphasis. The T&Cs even make reference to the possibility of more than one ticket. If the next suitable fare happens to be a split ticket requested by the customer (which TOCs are obliged to sell), then they should sell it to you. I suggest you email a complaint to CrossCountry Customer Services pointing out the duff information you were given. Finally, I should point out that is against the NRCoC to offer a ticket to another person. Quote 6. You may not transfer a ticket to another person A ticket may only be used by the person for whom it has been bought. It may not be resold or passed on to anyone else unless this is specifically allowed by the terms and conditions which apply to that ticket and which are set out in the notices and publications of the relevant Train Company. It's probably not acceptable to do so on this forum either. Title: Re: Watch out if using Best Fare feature on NRE website Post by: grahame on July 30, 2010, 10:49:44 Many, many of us have been caught with mis-purchased tickets; I can recall pressing the wrong button on a machine and not noticing, then having a **** of a problem changing. While the system remains so complex, I can't see any way of preventing it totally, but I';m sure some of the grosser problems can - or in some cases have - been dealt with.
Picking up bignosemac's question about giving away (or resale) or tickets on here. We did have such a thing come up way back in the past where one of our members was looking to sell a ticket for the best bid he could get, and we had to say "you can't do that". We would also have to be very worried if we were used as a site through which people offloaded the second half of a return ticket. The question of buying a ticket and passing on the whole thing is an interesting one. We all do it ... "two returns to Sandplace please" ... but reading it carefully that's within the rules. It looks to me as if it's valid if you know who you were going to pass in on to when you bought it, but not if you didn't. So if I've bought tickets for myself and a colleague, but my colleague has to drop out for personal reasons and another colleague stands in, in theory I have to trade in one of the tickets and purchase a second identical one. There are times that the rules lead to some mighty daft situations, and in practise you'll probably find they'll be overlooked in such a scenario. Title: Re: Watch out if using Best Fare feature on NRE website Post by: ChrisB on July 30, 2010, 11:32:14 I would also draw this false info problem to Passdenger Focus' attention....they'll be nore than interested in raising it with the TOC in question.
Title: Re: Watch out if using Best Fare feature on NRE website Post by: readytostart on July 30, 2010, 12:24:04 I think part of the issue here is that by splitting a ticket you are in fact purchasing two journeys, albeit on the same train. Instead of changing the time / date / ticket type, which can be done with the administration fee and payment of the difference in fares, you are in fact going to need a refund for the original ticket (not available on advance) and then to purchase new ones.
Might be worth appealing to the website's better nature to see if they'd consider a goodwill refund. Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 13:09:25 You are not purchasing two journeys. You are purchasing two tickets to complete one journey. And the NRCoC cover this and allow it. So you should be able to change an ADV to walk-up split tickets as long as origin and final destination remain the same.
Title: Re: Watch out if using Best Fare feature on NRE website Post by: Tim on July 30, 2010, 13:14:11 I think part of the issue here is that by splitting a ticket you are in fact purchasing two journeys, albeit on the same train. Not sure I agree, As Bignosemac states the NCOC state (rule 19) "you may use two or more tickets for one journey ......" I assumed that that rule was so that the guard had legal basis for requiring that you show all tickets on request when travelling on a combination of tickets (rather than just the ticket for the leg you are currently on). The TOCs cannot have it both ways. Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on July 30, 2010, 13:23:22 Advance tickets are clear, orgin and destination has to remain the same.
ticket(s) would be where more than one ticket exists. E.g. a return trip. Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 17:23:57 Ok Ollie. But where does it say in the ADV ticket T&Cs or NRCoC that you may not change to split walk-ups if you decide to change your departure time? NRCoC says:
Quote The Train Companies may not give you less extensive rights, except in the case of some types of reduced and discounted fare tickets where the relevant condition(s) specifically allow them to do so. These Conditions set out the minimum level of rights you are entitled to expect. Nothing in those 'relevant conditions' in NRCoC that precludes changing an ADV to split walk ups. And nothing in the ADV T&Cs as published by all TOCs that preclude it either. Therefore it's allowed. You are completing one journey and your destination is not your split point, therefore the origin and destination condition is satisfied. Oh, I'm not a lawyer, but it seems pretty clear to me ;D If there's a T&C out there that does preclude it, I haven't found it. Title: Re: Watch out if using Best Fare feature on NRE website Post by: Tim on July 30, 2010, 17:38:19 IMHO, the TOCs are acting illegally again. But they will not stop until someone sues them and that will not happend because if you complain and start quoting the NCOC, I bet you will get refund to make you shut up and go away.
This is the sort of thing Passenger Focus should be dealing with, but I PF has never particularly impressed me (they let though the appaling fares simplification which suggest to me that not many people in the organisation are what you would call experts). Title: Re: Watch out if using Best Fare feature on NRE website Post by: Nibat on July 30, 2010, 19:46:56 From the NRE website, regarding terms and conditions of advance tickets (should be the same information shown on condition cards usually issued with the tickets):
Changing the time or date of travel * Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change. * Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket. From my point of view, and I stand to be corrected, what you were told on the phone was right as you will otherwise be change one ticket to two completely different tickets, and that way breaching the conditions of Advance tickets. * The origin, destination and Train Company or route shown on the ticket(s) must remain the same. * The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a ^10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded. I think it's very clear, the way I undestand it this condition are clear before you buy the tickets and you accept them when you decide to pay for them. There is nothing here you don't know (or at least that you cannot find out) before the transaction takes place, you even tick (or at least I think you do) the box stating you understand the T&C's concerned. Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 20:29:33 (Deep breath....count to 10)
Nibat, I'll say it again. Changing an Advance to split walk-up tickets is allowed under the terms of of the T&Cs of Advance Purchase and the NRCoC. You are making one journey with split tickets, not two, or three, or seventy-six. You do not have to disembark at your split points and catch another train. Your split point(s) are not your destination. As long as you satisfy, "The origin, destination and Train Company or route shown on the ticket(s) must remain the same," pay the ^10 Administration fee and catch a service that calls at your split point(s) then the TOC should not refuse to sell you the split ticket. If they (or anyone else) is going to tell you it's not allowed, then they need to provide you with details of a relevant term or condition. Otherwise the current NRCoC prevail. (....and relax) Title: Re: Watch out if using Best Fare feature on NRE website Post by: TerminalJunkie on July 30, 2010, 21:00:20 Nibat, I'll say it again. Changing an Advance to split walk-up tickets is allowed under the terms of of the T&Cs of Advance Purchase and the NRCoC. Suppose you held Advance tickets for a journey between Bristol to Derby, splitting the journey at Birmingham, and then you change them for Advance tickets from Bristol to Derby, splitting the journey at Cheltenham. How would the origin and destinations shown on the tickets remain the same? Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on July 30, 2010, 21:05:30 It does clearly say origin and destination shown on the ticket has to remain the same. I'm not sure what part of that you aren't getting.
Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 21:48:26 Nibat, I'll say it again. Changing an Advance to split walk-up tickets is allowed under the terms of of the T&Cs of Advance Purchase and the NRCoC. Suppose you held Advance tickets for a journey between Bristol to Derby, splitting the journey at Birmingham, and then you change them for Advance tickets from Bristol to Derby, splitting the journey at Cheltenham. How would the origin and destinations shown on the tickets remain the same? Ah... now that's split advances. A whole different ball game/kettle of fish/minefield! I'm arguing my corner on changing an advance to walk-up splits. However, still one journey as defined in the NRCoC, which doesn't exclude Advances from para. 19 "Using a combination of tickets". It does clearly say origin and destination shown on the ticket has to remain the same. I'm not sure what part of that you aren't getting. Well it actually says 'ticket(s)' and it doesn't specify whether this refers to the ticket(s) you are giving up or the ticket(s) you are receiving. With the split(s) you are getting one ticket with your origin and another with your destination. The split destination(s)/origin(s) are irrelevant. Your entire journey's origin and destination remain the same. Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on July 30, 2010, 21:55:10 The split destination(s)/origin(s) are irrelevant. Your entire journey's origin and destination remain the same. But it doesn't if you change to split tickets.Yes on one ticket the origin will be same, and on the other the destination will, but that's it. Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 30, 2010, 22:44:06 OK, I kinda see where you are coming from but I don't agree. I've given my interpretation of the T&Cs and NRCoC and they concur with those more expert in the interpretation of fares rules on other forums. There is, admittedly, a lot of hypothesis at work as there have been no legal challenges to the various ambiguities in our crackpot fares system.
Until there is, passengers have to rely on goodwill, TOC staff can continue to make rules up, Passenger Focus won't grow a set of b***s and ATOC can continue to bury their heads up their ....... er, in the sand. Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on July 30, 2010, 22:58:11 but I don't agree Yeah, didn't think you would :)Title: Re: Watch out if using Best Fare feature on NRE website Post by: bigdaz on July 30, 2010, 23:42:18 And I thought I was getting hot under the collar this morning!! I didn't mean to set off fireworks!
Following the majority of the comments on this thread, I have emailed a formal complaint to XC and have requested that, in light of the mis-information that I received this morning (in my personal view and that of others), that the ^10 administration fee should be waived. I've yet to receive a reply and will post it as soon as it comes! Thank you all for your contributions to my debate! Darren. Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on July 31, 2010, 00:29:10 Well, what kind of world would it be if we all agreed? ;) Title: Re: Watch out if using Best Fare feature on NRE website Post by: Chris from Nailsea on July 31, 2010, 23:05:12 Hmm. A deep breath for me, before I venture into these dangerous waters - but here goes: ::)
I can see Ollie's point, actually: the NRCoC do state that the origin and destination on the "ticket(s)" must be the same. So, for example, you could change the date of travel on a your journey involving split tickets from A to D, splitting at C, as each ticket you gave up would be replaced by a new ticket - just with a different date. However, if you tried to change your journey to a new date, but now splitting at B instead, it wouldn't work: each individual ticket you gave up wouldn't have the same origin and destination as the replacements. Now, before anyone goes off on one: surely the use of the '(s)' after the word ticket, in the NRCoC, is designed to cover just this eventuality, of someone wanting to change their travel arrangements: yes, you can change the date of travel (subject to the ^10 fee, obviously), but your overall journey - start point, any intermediate split point(s) and ultimate destination, as set out on each of your original ticket(s) - must remain the same. C. ;) Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on August 01, 2010, 00:51:30 I can see Ollie's point, actually: the NRCoC do state that the origin and destination on the "ticket(s)" must be the same. It's actually in the T&Cs that are supplied with Advance Purchase tickets, not the NRCoC. It's the NRCoC that gives passengers the right to use split tickets. I can change a walk-up fare to split walk-ups if I so desire, subject to the ^10 admin fee and nowhere does it say that I cannot do the same with an Advance. The most likely, possibly legitimate reason for being refused the split would be failure to satisfy "Train Company or route shown on the ticket(s) must remain the same". But that doesn't make it impossible (improbable, but not impossible) to change an Advance to walk-up splits. There are plenty of route and TOC specific walk-up tickets out there. EDIT: Having said that, it appears that if you change an Advance to a single walk-up ticket this condition is rarely enforced. It certainly wasn't in the OPs case - he was offered an Anytime Single which would've been Route: Oxford. The Advance he was giving up would've been; Route: XC & Connections. An Advance from Bristol to Paddington will say; Route: Great Western Only or Route: AP Slough, but the walk-up ticket you will get in exchange will say; Route: Any Permitted. Clear as mud, these T&Cs and restrictions ain't they? Title: Re: Watch out if using Best Fare feature on NRE website Post by: Nibat on August 01, 2010, 19:26:04 It is really complicated to understand and enforce, really... You could understand every single word in the conditions in a different way :-\
Now, in the case of changing advance tickets, when it says ticket(s) I personally think it means that you could have more than one ticket to change, say two adults and one child for example. The admin fee with ADV applies to each ticket (in this case would be ^30 + the difference in the fare); the same group of people holding SVR would pay only ^10 fee, regardless of the number of tickets to change... I think I could make it easier to understand by just explaining the process used to change the ticket: - If you hold ADV everything is done excessing the ticket: check the fare available on the new date, book it adding the admin fee, and then excess it to show the difference in price if a new ADV has been issued or the difference in price and the new ticket if an open ticket has been issued. It requires same origin and destination as the excess coupon should match the original ticket. The route + origin + destination must be the same whe you go from ADV to ADV, the route doesn't matter if you go to open. The class of travel again could be different when you change it, sometimes downgrading from 1st to STD as it would be the cheapest option when ADV to open. - In the case of, for example an Off Peak ticket, the last circular we had from FGW stated that to change the date on the ticket the process should be to do a refund and then issue the new ticket. So basically the split would be ok as you effectively purchase a new ticket... Again, I could be completely mistaken, but that's the way I see it. And unless somebody from 'Swindon', ATOC,... tells me otherwise, I would continue to understand that in the case of ADV tickets the origin and destination written on the ticket(s) must be the same. Even when the final journey is the same. Apologies if my explanation is a bit muddy, is easier to say than to write... ??? Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on August 01, 2010, 19:44:37 And unless somebody from 'Swindon', ATOC,... tells me otherwise, Well, I wait with bated breath for a reply from ATOC to my email. Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on August 01, 2010, 19:52:28 When advance tickets are sold in say a ticket office, the conditions slip usually gets given out. And it's not one per ticket, that's just wasteful. So ticket(s) would cover the eventuality of the customer being given more than one advance ticket.
Title: Re: Watch out if using Best Fare feature on NRE website Post by: bigdaz on August 02, 2010, 09:30:25 Here is a copy of the email I sent to XC customer services:
Quote Dear Sirs I am writing to request you investigate some information which I was given this morning which I believe was wholly incorrect. I had inadvertently booked a return from Birmingham to Farnborough on the wrong day on an advanced ticket. Now I fully recognise this was MY fault as the date should have been 4th August. However, I was told that for the same journey on Wednesday the only ticket which I could be issued was an ODS of ^43.00. I said if that were the case, then instead I would amend my ADV ticket for a split ticket of CDS Birmingham to Banbury and a CDS with network card Banbury to Farnborough. I was categorically told this could not be done. So I have researched the rules firstly on the amendment of ADV tickets, and the National Rail Enquires website states as follows: Changing the time or date of travel *Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change. *Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket. *The origin, destination and Train Company or route shown on the ticket(s) must remain the same. *The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a ^10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded. So, in accordance with this advice, I was NOT changing the ORIGIN, nor the DESTINATION nor TRAIN COMPANY. I then researched further on the National Rail Conditions of Carriage which clearly state: 19. Using a combination of tickets You may use two or more tickets for one journey as long as together they cover the entire journey and one of the following applies: (a) they are both Zonal Tickets (unless special conditions prohibit their use); (b) the train you are in calls at a station where you change from one ticket to another; or (c) one of the tickets is a Season Ticket (which for this purpose does not include Season Tickets or travel passes issued on behalf of a passenger transport executive or local authority) or a leisure travel pass, and the other ticket(s) is/are not. Once again my proposal of a split ticket from Birmingham via Banbury fulfils the criteria in 19 (b). I therefore conclude that I was mis-informed. I have subsequently booked on the 1833 ex New Street (as this was the next train with the cheaper advanced ticket price) however, I would have preferred the 1733 with the split ticketing. In light of the inconvenience caused, and mis-information given to me during the first telephone conversation (which you say you have recorded so can be listened to, it was at 8.03am this morning) I believe you should waiver the ^10 administration cost for changing the ticket. I look forward to hearing from you shortly. Kind regards And here is the non-committal response from XC received this morning, implying they agree with my points although not stating it so! Quote Dear Mr ***** Thank you for getting in touch. I am sorry to hear of the problems you have been having. In light of the circumstances I would be happy to reimburse you for the admin fee, Please can you let me know your booking reference number and I will ensure that in some way we get the ^10 refunded to you. Thank you once again for taking the time to get in touch. Richard Campbell Customer Relations Consultant CrossCountry Title: Re: Watch out if using Best Fare feature on NRE website Post by: Tim on August 02, 2010, 09:38:11 IMHO, the TOCs are acting illegally again. But they will not stop until someone sues them and that will not happend because if you complain and start quoting the NCOC, I bet you will get refund to make you shut up and go away. As predicted. Well done.Title: Re: Watch out if using Best Fare feature on NRE website Post by: Nibat on August 02, 2010, 18:12:15 To be honest, I wouldn't assume that you are right from that answer. For me only says "we'll give you the money back and that way we'll keep you quiet"... The admin fee is in a way just an extra payment they've taken, they're keeping the money from the tickets!!
And in my opinion, the admin fee would be the only money they shouldn't refund you even if you were right!!! Anyway, we are as we were when this post started... :'( Title: Re: Watch out if using Best Fare feature on NRE website Post by: bigdaz on August 06, 2010, 19:38:14 8)
Rail voucher for the value of ^10 arrive this morning, as they were "unable to process a refund of the admin fee ;) Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on August 06, 2010, 20:10:33 To be honest, I wouldn't assume that you are right from that answer. For me only says "we'll give you the money back and that way we'll keep you quiet"... The admin fee is in a way just an extra payment they've taken, they're keeping the money from the tickets!! And in my opinion, the admin fee would be the only money they shouldn't refund you even if you were right!!! Anyway, we are as we were when this post started... :'( I think a lot of this goes on - TOCs using 'goodwill' as the reason for giving refunds, instead of addressing the interpretation of Terms & Conditions. There are a lot of different interpretations of the various rules and regulations out there and I suspect ATOC do not wish to see legal challenges setting a precedent. I, however, being a bit anal, would rather there was clarity and unambiguity. Dishing out 'goodwill' payments to those who shout loudest is all well and good but they do not come with any clarification as to the correct enforcement of a particular rule. bigdaz's complaint is a case in point; Quote In light of the circumstances I would be happy to reimburse you for the admin fee..... No admission that CrossCountry is in the wrong, nor a dismissal of the complaint because the passenger is wrong. I'd rather the TOC gave and explained it's opinion of the rules and then, if they were in the wrong, give the necessary refund. We have the worst of all worlds at the moment. Staff on the ground (or on the phone) say one thing, which may be right, may be wrong. Customer interprets the rules differently and complains, TOC neither admits or denies liability and instead makes a 'goodwill' payment. So no clarification, no precedent and the likelihood that passengers will continue to be bamboozled. Title: Re: Watch out if using Best Fare feature on NRE website Post by: readytostart on August 06, 2010, 21:00:32 Just to let you know, at XC the customer relations department deal with both ticket sales and comments and complaints, concentration on a different area each week, so could actually be the same person supplying you with duff information that processed the rail voucher payment!
Title: Re: Watch out if using Best Fare feature on NRE website Post by: JayMac on August 17, 2010, 04:42:57 And unless somebody from 'Swindon', ATOC,... tells me otherwise, Well, I wait with bated breath for a reply from ATOC to my email. Bumping this thread at the risk of reopening the can of worms but I've just recieved an email from ATOC. At 0415 in the morning as well! Unusually it comes with a copyright warning ( ??? ) so I can't quote it here in full, lest I or the forum administrators end up in court! No real definitive answer to the points I raised as to whether it is allowed to exchange an Advance to split walk-ups and whether that being told it is not by a ticket office is against published rules. Just a re-hash of the published restrictions in the NRCoC and the T&Cs that come with an Advance Purchase ticket. Final line of the reply states that any refund is up to the individual TOC, and this would be decided on a case-by-case basis. Thanks, ATOC. Still clear as mud! ::) Title: Re: Watch out if using Best Fare feature on NRE website Post by: Ollie on August 17, 2010, 11:58:47 Seems clear enough to me, as far as ATOC are concerned officially no refund is due, but if a TOC wants to do it, it's their choice.
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