Great Western Coffee Shop

Hi

I have three sets of advance tickets to pick up - now I know I can get the FGW ones from the machine at nailsea tonight when I pick up a friend however can I get my cross country ones from there as well?

Should be able too. Despite choosing to pick up tickets at certain stations, I usually find you can collect tickets at any station with a TVM as long as you have the card and booking reference. I discovered this by accident when collecting by tickets to Swansea as opposed as the tickets from from Swansea station

Yes, you can collect any tickets from any capable TVM.  The only exception appears to be some special tickets sold by TOCs, e.g. Southern's DaySave can only be collected from Southern machines.

so long as you have a COLLECTION reference, which is 8 characters, usually a mixture of letters and numbers.
A 9 digit, numbers only, BOOKING reference won't do you any good

Go to a ticket office, and they'll print off any tickets bought with the card - no need for the pesky Ref No!

Far quicker than trying to use the TVMs (if you're lucky enough to have a local ticket office!).

I'm not driving to yate when I have to go to nailsea anyway!

Not at Cardiff Queen Street the ticketperson refused pointblank to look at my card without the Ref No.

I was also reluctantly served at Slough with a similar predicament. Security reasons allegedly.  :o

(I'd also like to add its not my fault the ticket machines won't read my card when every other machine I use Chip n Pin for will. But uncannilty when I purchase a ticket from the TVM it works!?!)

That's annoying for you! Having to write down that pesky number and then type it in must be a pain!

iphone

Have them in my email inbox!

I did have the number for the second leg of my journey, just not the first part.

FGW's e-mail notification reminder only gave me one ref number, I assumed this was for both legs of my journey as I was on nightshifts and was not at my complete faculty. Sadly it was not. Hence my request at the ticket office to ask if I had any remaining tickets booked on the card.... the ticketperson refused pointblank, I had to shell out a further ^16 for a journey I had already paid ^5 for... not everything is black n white

Also if it was a Fastticket machine don't they just issue the tickets without a bookng ref number? The ones at Reading used to/ do?

Only if you have one reference per card.