Great Western Coffee Shop

Around 19:30 on Friday evening noone at the customer service desks (I had a valid enquiry which ended up with me phoning up FGW customer service desk and being accused of not paying my fare.
Great customer service there, accusing your customers of deliberately not paying for their journeys! When they had.)

Around 15:30 on Saturday afteroon noone at the FGW Customer Service desks

Around 15:30 on Sunday noone at the FGW Customer Service desks..... I could go on but I'm starting to think I'm like the Steve Coogan security guard in the Day Today...

Is this both desks that were unstaffed? As there are two, one under each bank of departure screens.

The LTV (Burger King) side is sometimes a bit hit and miss, but as far as I know the desk HSS (Platform 1) side is usually staffed properly.

For the times you mentioned there should have been someone on the HSS desk.

Only thing I can think of is if they were dealing with a problem with Advance tickets, as that is a big part of their role, and involves a fair bit of dealing with aftersales and trainline etc..

Definitely noone at either of the desks. I was walking through to get a Tube so admittedly they may have just disappeared for a couple of minutes but I would have thought it essential that someone was permanently manning one of the desks.

As you say, may of gone to get something, bit confused about why you would have had to call customer services though, Paddington is staff 24 hours a day, so would have been someone around for you to talk to.