Great Western Coffee Shop

If your train is cancelled or delayed by over 60 minutes you are eligible to receive Rail Travel Vouchers to the full value of your train tickets.

Me and my mum went to Weymouth on Monday 10th May 2010 and the return train (20:21) was delayed by 64 mins due to signalling problems at Frome, so I wrote a fantastic letter and enclosed the train tickets and posted them to FGW.

They then sent us Rail Travel Vouchers to the value of ^14.00 (the tickets cost ^12.50)

A member of staff at BTM even arranged a taxi back home to Kingswood as we were 90mins late into BTM (arrived 00:15) and we missed our bus at 23:00.

FGW are so friendly and thoughtful when it comes to issue-ing Rail Travel Vouchers and ordering taxis for people who miss onward trains or buses.

_{Edited to remove name of staff member}

The CS department do seem to be good at dishing out the vouchers!  I paid ^11 for a journey between Bristol and Cosham (over 2 years ago) where I had to stand for the entire journey (2 coach 150 operating the GMV to BTN lunchtime service).  I also pointed out that the train was too hot (heating on during a summer day) and I couldn't get to the toilet as the train was crammed.  Would have got off en-route but had an advance ticket.  The CS department sent me a voucher for ^13, along with an apology.