Great Western Coffee Shop

Amongst the chaos of earliers fatality on the line between Exeter and Taunton, an HST was rostered to work a service to Plymouth at around 1600, the Train Manager made frequent announcements, gave details on connections for onward travel and best of all, between stations was manning the buffet as clearly the crew had been misplaced. The fact he took the effort to do this was excellent in my opinion. Well done to him!

Top work fella. I hope you pass on the praise to said TM's management.

This TM was also very pro-active on his up working to Exeter once he knew that his train was not going beyond there. I'll try and make sure he gets a mention in the right place when I go in tomorrow

I've been on a couple of trains before where the buffet crew had been displaced but the train manager had opened up and was doling out complimentary teas and biscuits to standard and first class. Admittedly these trains were both pretty quiet but it struck me as great customer service nonetheless.

Both times I wanted to commend them to FGW but was a bit worried about getting them in trouble, after it occurred to me that handing out the first class freebies to everyone in the absence of a buffet steward might not be official policy...

Cheers, he certainly stood out as wanting to help the situation, a welsh chap iirc.

Definately Welsh.... John.

Nope - wasn't him!!

I was also caught up in the situation at Exeter and can't praise the staff there highly enough for the way they dealt with it - and the excellent info given by the train manager regarding connections into Cornwall on the way down to Plymouth.

It'd be nice to think those on duty that day got a personal thanks from their employers for their first class work.

Can I add my recognition to that expressed by others. He did a first rate job.

A little reminder (if not already done) to FGW Customer Service won't be amiss, I'm sure.  Always worth, whenever possible, passing on praise for service above and beyond.

http://www.firstgreatwestern.co.uk/ContactUs.aspx

Without blowing my own trumpet, I have had praise from managers via communications received from customer service, so it is always worth writing and will filter through eventually.

I've never received praise via Customer Services - i must be rubbish :(

On the contrary, Ollie, you are a credit to FGW - and that has been said on this forum, more than once!  ;)

And, coincidentally, a chap I met in my local pub was praising you, just a few days ago ...  :D ;D

Yeah I do appreciate the support members of this forum give me :)

Aha do tell me more about this chap in the pub.. ;D

Oh, I've met more than one member of this forum in my local pub, Ollie!  ;D

Aha okay Chris :P

Thanks again.


To All;

For future reference though: http://www.firstgreatwestern.co.uk/Documents/Custom/FGWYourViews.pdf if you wish to comment about any member of the FGW Team ;D

... or you can do it online, at http://www.firstgreatwestern.co.uk/ContactUs.aspx  ;)

_{Just to confirm, his name is "O l l i e"  ;D}