Title: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: Chris from Nailsea on September 07, 2009, 16:03:32 From the Telegraph (http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/6139083/Rail-penalty-fares-to-soar-under-Government-plans.html):
Quote Fines imposed on rail passengers travelling with the wrong ticket are to more than double under plans drawn up by the Department for Transport. The changes will push up the penalty fare from ^20 to ^50, or double the cost of a single ticket, if it is greater. Aimed at tackling fare dodgers, the scheme will also hit passengers who move into first class compartments because standard class is full, and even people who buy a ticket for one train operator on a given route but inadvertently travel with a competitor company. Even seeing somebody off without a platform ticket in so-called Compulsory Ticket Areas - which include London station Marylebone and Snow Hill in Birmingham - could lead to a ^50 fine. The plans to push up penalty fares are contained in a Department for Transport consultation document and legislation will be required before the new rates come into force. They come at a time when train operators have been told that they will have to cut commuter fares from the beginning of next year, and are looking to recoup revenue in the recession. Passenger numbers on key routes is thought to have been hit, as the financial crisis takes a disproportionate toll on white collar workers. One train operator. East Midlands Trains, has just announced a 145 per cent fare rise for some of its passengers, by imposing new ticket restrictions. Ashwin Kumar, Passenger Focus director, said: ^We accept the principle of Penalty Fares but it is vital that train companies provide adequate retail facilities to allow passengers to buy their tickets in plenty of time before their train departs from the station.^ Stephen Joseph, executive director of the Campaign for Better Transport, also voiced alarm at the scale of the increases. "While it is absolutely right that people who travel illegally without any intention of paying a fare are penalised, there is a danger that we are making the railways much too draconian," he said. The penalty fare scheme is operated by a number of train operators. Those who participate in the scheme include First Capital Connect, First Great Western, National Express East Anglia, South West Trains, London Midland, Southern and Southeastern. However, within the scheme operators take a different approach to passengers who "upgrade" to first class when standard class is full. First Capital Connect will normally impose a penalty fare while London Midland and Southern will normally offer passengers the opportunity to pay the difference between the two fares. The planned increases were condemned by Bob Crow, general secretary of the Rail, Maritime and Transport union. "We already have examples of staff being put under huge pressure to deliver more penalty fares and these proposals will tighten the screw on both our members and the travelling public. This is all about the train operators milking the last drop of profit out of the franchises and introducing a target culture similar to parking enforcement on the streets." The rises were described as "outrageous" by Gerry Doherty, general secretary of the Transport and Salaried Staffs Association. "This is another way of picking passengers' pockets, like increasing off peak fares and car park charges. With the closure of many ticket offices in the recession, more and more passengers are finding it increasingly difficult to find the correct fare on a machine. They now face being heavily penalised for that through no fault of their own." The Government's plans were angrily condemned by Norman Baker, the Liberal Democrats' transport spokesman. "This is a very significant increase without any evidence to justify it. The DfT holds no information on how much has been raised in fines and under what circumstances. So on what basis can they argue that penalty fares should be more than doubled?" The Association of Train Operating Companies denied that ticket inspectors - known as revenue protection staff - were set penalty fare targets. He also defended the planned increases. "Millions of pounds are lost every year through fare dodging ^ this is money that should be going back into improving trains and stations to make sure that passengers get the service they expect and deserve. It^s the vast majority of the passengers that ends up paying for the few who think that the rules don^t apply to them. It^s proposed that the penalty fare for people who pay within 21 days rises by ^5 to ^25. This would still compare favourably to a parking ticket, a speeding ticket or an on-the-spot fine. The new system would bring train stations into line with the [^50] penalty fares charged by the Underground in London." A DfT spokesman said: ^This consultation will give interested parties the opportunity to comment on how the rail industry handles this important revenue protection policy, but no firm decision has been taken.^ Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: paul7575 on September 07, 2009, 17:57:47 From the Telegraph (http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/6139083/Rail-penalty-fares-to-soar-under-Government-plans.html): Quote Fines imposed on rail passengers travelling with the wrong ticket are to more than double under plans drawn up by the Department for Transport. It^s proposed that the penalty fare for people who pay within 21 days rises by ^5 to ^25. This would still compare favourably to a parking ticket, a speeding ticket or an on-the-spot fine. The new system would bring train stations into line with the [^50] penalty fares charged by the Underground in London." Once you strip out the waffle it is common sense to have the same rules on all penalty fare systems. The standard 50% discount within 21 days is exactly the same procedure as local authority parking penalties, so why not. Manchester's Metrolink uses ^100 with a reduction to ^50 within 21 days - that's pretty extreme though surely? The other problem is that the DfT let the ^10 PF remain unchanged for all those years, so the increase to ^20 seemed large, apparently because they had to involve parliament to change it. Surely the PF value should just be indexed and rise gradually like normal fares do? Paul Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: devon_metro on September 07, 2009, 18:09:00 To be honest, what is the problem if it was ^1000?
If you don't buy a ticket and do not have a legit reason for not having one, why shouldn't you be fined! If the penalty was larger, everybody would buy the tickets! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: moonrakerz on September 07, 2009, 20:32:07 To be honest, what is the problem if it was ^1000? If you don't buy a ticket and do not have a legit reason for not having one, why shouldn't you be fined! If the penalty was larger, everybody would buy the tickets! Didn't we have this self-same discussion a couple of months back after some complained it was "unfair" to be "fined" when travelling on a student ticket when their card had expired 3 weeks previously ? Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: John R on September 07, 2009, 20:38:44 To be honest, what is the problem if it was ^1000? If you don't buy a ticket and do not have a legit reason for not having one, why shouldn't you be fined! If the penalty was larger, everybody would buy the tickets! Judging by Alan Williams' column now and again in Modern Railways (and nobody could accuse him of being a fare dodger or sympathetic to their cause), SWT penalise a lot of passengers who inadvertantly find themselves on a train without a ticket or a correct ticket. The industry needs to find a balanced response. SWT's attitude, together with a ^50 fine, would not be a proportionate reponse to the problem. I suspect the House of Commons will vote the motion down. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Btline on September 07, 2009, 21:26:21 What a load of cr*p! (the article)
If there are no facilities for buying tickets you won't get a penalty fare. If there are, and you don't buy a ticket, then you deserve to be fined! Why not make it ^1000 as D/M says? As for "This is another way of picking passengers' pockets" - what a load of bull! How is penalty fareing a dodger picking the passengers pockets? Surely it is helping most law abiding people by ensure that they don't pay more for the dodgers!! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: John R on September 07, 2009, 21:49:45 Would you advocate a fine of ^1000 if drivers were caught doing 1mph above the speed limit? Or maybe for dropping a crisp on the pavement? Sanctions need to be appropriate and proportionate to the situation.
I can imagine the situation if the 4 japanese tourists who apparently recently found themselves unwittingly on a XC train between Reading and Basingtoke on a SWT groupsave had been summarily fined ^4000 between them. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: vacman on September 07, 2009, 21:52:51 The arguement that Penalty fares are used to "milk" passengers is flawed, Penalty fares admin is dealt with by an outside company and it costs the TOC around ^15 to process each one, Penalty fares are genuinely there as a deterrent, and what better deterrent than ^50.00 for a short journey? All RP staff (FGW) are all allowed to use their discretion when issuing PF's. It's simple buy a ticket and you will never have to face the threat of one, and for those of you that are always running late then tough, get to the station earlier, if your running late to park your car do you just go off without putting a ticket in your car???
Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: vacman on September 07, 2009, 21:54:22 Would you advocate a fine of ^1000 if drivers were caught doing 1mph above the speed limit? Or maybe for dropping a crisp on the pavement? Sanctions need to be appropriate and proportionate to the situation. So your comparing fare evasion to dropping a crisp on the pavement or going 1 mph over the speed limit?I can imagine the situation if the 4 japanese tourists who apparently recently found themselves unwittingly on a XC train between Reading and Basingtoke on a SWT groupsave had been summarily fined ^4000 between them. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: John R on September 07, 2009, 22:03:05 No, I'm suggesting that, as that very respected rail commentator Alan Williams has said on many occasions, there are circumstances when completely honest and law abiding passengers find themselves on a train without a ticket (or a valid ticket). Whether it be through the inability of the ticket machine to sell them a ticket for some reason, or another reason.
Would you suggest the Japanese tourists were deliberately trying to evade paying the correct fare? Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: vacman on September 07, 2009, 22:24:41 No, I'm suggesting that, as that very respected rail commentator Alan Williams has said on many occasions, there are circumstances when completely honest and law abiding passengers find themselves on a train without a ticket (or a valid ticket). Whether it be through the inability of the ticket machine to sell them a ticket for some reason, or another reason. On the FGW penalty fares staff briefing it states that discretion should be used when dealing with Foreign tourists, elderly or disabled passengers and minors, Penalty fares arent as black and white as the media would like you to think, also, you can appeal against penalty fares. Would you suggest the Japanese tourists were deliberately trying to evade paying the correct fare? There are circumstances when people get prosecuted for dropping fag buts on pavements or for not displaying car park tickets "properly", at the end of the day ignorance is no excuse! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Btline on September 07, 2009, 22:27:02 Firstly, going 1 mph over the speed limit will not get you fined (unless you are "caught" doing 6 mph in a 5 mph zone)
Secondly, walking past the ticket office is a different degree to going 1 mph over the speed limit. Thirdly, as Vacman said, discretion should be used, so elderly or foregin people who can't work machines are not fined. And if the office is closed/ doesn't exist, then penalty fares don't apply. Finally, I think D/M and I were both exaggerating, making the point: "just buy a ticket". Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 07, 2009, 22:58:07 To be honest, what is the problem if it was ^1000? If you don't buy a ticket and do not have a legit reason for not having one, why shouldn't you be fined! If the penalty was larger, everybody would buy the tickets! Didn't we have this self-same discussion a couple of months back after some complained it was "unfair" to be "fined" when travelling on a student ticket when their card had expired 3 weeks previously ? I think you will find my question was a hypothetical one bearing in mind if my mother hadnt been done I would have forgotten mine was expiring! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 07, 2009, 22:58:48 The arguement that Penalty fares are used to "milk" passengers is flawed, Penalty fares admin is dealt with by an outside company and it costs the TOC around ^15 to process each one, Penalty fares are genuinely there as a deterrent, and what better deterrent than ^50.00 for a short journey? All RP staff (FGW) are all allowed to use their discretion when issuing PF's. It's simple buy a ticket and you will never have to face the threat of one, and for those of you that are always running late then tough, get to the station earlier, if your running late to park your car do you just go off without putting a ticket in your car??? errr........yep Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 07, 2009, 23:04:12 Firstly, going 1 mph over the speed limit will not get you fined (unless you are "caught" doing 6 mph in a 5 mph zone) Secondly, walking past the ticket office is a different degree to going 1 mph over the speed limit. Thirdly, as Vacman said, discretion should be used, so elderly or foregin people who can't work machines are not fined. And if the office is closed/ doesn't exist, then penalty fares don't apply. Finally, I think D/M and I were both exaggerating, making the point: "just buy a ticket". And then you get my POV - I still fail to see what is wrong with wanting to buy a ticket on the train if you have no intention to not pay. The problem is one of the following: (1) there is not a 100% guarantee of a ticket check - if there were then there is no issue with buying on train. If no ticket and no funds = evasion. If willing to buy = no issue. Sorry - that requires more staff...... (2) Have a self validating system where you can buy 10 open returns for the same price as a one off - you have to validate the ticket in a machine before use. IF you get caught, the fine is in the thousands......... Either of those give flexibility to the passenger without - and yes im sorry some of us do not have 15 minutes in a day to queue at a ticket machine/counter - (of course if the journey was half an hour less like it used to be I'd have double that!|) - well cometimes we do but on the occasin we need to, sods law says we dont! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: paul7575 on September 07, 2009, 23:07:33 ...I suspect the House of Commons will vote the motion down. On what grounds? Not that it would go to a vote anyway, it would just be a DfT decision. As the figures proposed are already in use on LU, I'd assume it will happen. In effect, they are just proposing a PF of ^25 rather than ^20. ^50 would be self-inflicted, and the deadline would be extended if an appeal was made, going by other variable rate penalty systems, such as parking... Paul Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: Steve Bray on September 07, 2009, 23:12:25 To give an example of boarding a train without a ticket....On Saturday, I tried to buy a ticket from the machine at Dorking Deepdene. The sun was shining straight at the display, making it practically impossible to make out any of it. Coupled with the fact that no matter how hard I jabbed the glass with my thumb, the screen just didn't react. So I gave up and bought my ticket on the train.
Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 07, 2009, 23:19:34 To give an example of boarding a train without a ticket....On Saturday, I tried to buy a ticket from the machine at Dorking Deepdene. The sun was shining straight at the display, making it practically impossible to make out any of it. Coupled with the fact that no matter how hard I jabbed the glass with my thumb, the screen just didn't react. So I gave up and bought my ticket on the train. Many of the ones at slough arent exactly touch screen but whack screen and hope Oh - and dont get me started on using the damn things with one inch nails - which I have at the moment........... almost impossible (but then so are many chip and pin machines but at least them you can jab with your nail tip - TVM's do not respond to end of nail jabbing (but then nor do iphones!)) Sorry sir - I could not buy a ticket as could not operate with nails.......that is actually a real excuse ...... Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: Trowres on September 07, 2009, 23:57:59 It's simple buy a ticket and you will never have to face the threat of one, and for those of you that are always running late then tough, get to the station earlier, if your running late to park your car do you just go off without putting a ticket in your car??? Hopefully members of rail staff are a tad more diplomatic when dealing with passengers ::) Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: grahame on September 08, 2009, 06:19:24 To give an example of boarding a train without a ticket....On Saturday, I tried to buy a ticket from the machine at Dorking Deepdene. The sun was shining straight at the display, making it practically impossible to make out any of it. Coupled with the fact that no matter how hard I jabbed the glass with my thumb, the screen just didn't react. So I gave up and bought my ticket on the train. I've chosen Steve to quote ... but there are so many posts I could follow up! Personal view. Intentional attempts to travel and avoid paying a legit fare - a fine is fare enough, and potentially a stiff one. BUT where the system in place for getting tickets, or understanding which is the correct ticket for you, does not work both practically and effecttively, there shouldn't even be any possibility of you being fined / dragged through the mud. Alas, we see so many examples of where the system doesn't work effectively, or the rules are so hard for Jose Publicio to understand, that the whole system falls into disrepute. At times, even the staff don't know all the details / rules of the system. I can recall asking five different customer facing rail employees whether my offpeak Peterborough to Melksham ticket was valid on a peakish train from Paddington and getting a 3 to 2 vote from them. And I still smart under the statement made on this forum by an FGW conductor: "It is official FGW policy that you may only join an FGW train without a ticket ... where there are no staff on duty and there is a not working TVM"; frankly, I don't believe that is what (s)he meant to say - but in spite of requests it was never clarified. Yes - stiff fines for intentional fare evasion, but please can we have a system of fares and ticket issuing that makes it practical to understand the rules, and practical to apply them to regular journeys. And that includes turning up at a station five minutes (say) before a scheuled departure secure in the knowledge that you'll legally be able to joing the train if you have means of fare payment with you. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: vacman on September 08, 2009, 16:30:43 Well we all have our opinion but lets face it, Penalty fares are here to stay and are only in existence because of the people that don't bother to buy tickets at the station, in an ideal world people could buy tickets on trains but the dishonest ones amongst us would abuse the system, as far as i'm concerned the WORST kind of fare evader is someone who DOES have the means to pay but gets on without a ticket from a manned station and sits at the far end of the train away from the guard, it's people like that who have ensured that penalty fares have become such a successful tool and why ticket rules are so strict, and lets face it, a lot of people who are on the "wrong" ticket know damn well that their ticket isn't valid but plead ignorance when caught, who in turn have ensured that the few genuine cases become un-believeable, until you actually have experience of working on the railways with some of the fare evading scrotes that are out there then it is difficult to believe just how many chancers there are out there!
And before someone says "well the railway should do something about these scrotes" or something similar, well they have done something about it, it's called penalty fares! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: vacman on September 08, 2009, 16:32:10 The arguement that Penalty fares are used to "milk" passengers is flawed, Penalty fares admin is dealt with by an outside company and it costs the TOC around ^15 to process each one, Penalty fares are genuinely there as a deterrent, and what better deterrent than ^50.00 for a short journey? All RP staff (FGW) are all allowed to use their discretion when issuing PF's. It's simple buy a ticket and you will never have to face the threat of one, and for those of you that are always running late then tough, get to the station earlier, if your running late to park your car do you just go off without putting a ticket in your car??? errr........yep Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 08, 2009, 16:39:19 The arguement that Penalty fares are used to "milk" passengers is flawed, Penalty fares admin is dealt with by an outside company and it costs the TOC around ^15 to process each one, Penalty fares are genuinely there as a deterrent, and what better deterrent than ^50.00 for a short journey? All RP staff (FGW) are all allowed to use their discretion when issuing PF's. It's simple buy a ticket and you will never have to face the threat of one, and for those of you that are always running late then tough, get to the station earlier, if your running late to park your car do you just go off without putting a ticket in your car??? errr........yep The comparison is not exactly appropriate though. With car parking, you park the car, you leave - once you have left the car you have no means to be able to purchase and display a ticket. The best analogy would be - you park your car but are sitting in it when the parking attendant comes around. You see, i'm not against penalty fares per se - just the ridiculous idea that, when the train managers are equipped with the means to sell a ticket, that you have to buy one before you get on. I believe in law, the difference between man slaughter and murder is the intent - well under the PF system, the doging scrote and the poorly organised late for their own funeral but is happy to pay get the same treatment. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: John R on September 09, 2009, 23:05:26 I tried to get a single from Paddington to Swindon this evening at 1820 from a ticket machine near the taxi ranks at Paddington. The correct fare is ^24, but the only option I was given was ^54. I double checked this, even though short of time for my train. As I knew better I went to the ticket office, and because there was a queue there, went to a ticket machine in the ticket office which sold me a ticket for ^24 and highlighted the fact that it was only valid after 1825. (There are no Swindon departures from Paddington to Swindon between 1815 and 1830).
I still don't know whether my luck was in at the second machine because it was after 1825, or just because the first machine had not been re-programmed. But I would clearly have been over-charged had I purchased at the first machine, as I'm sure many people will have been. Had I purchased at the higher price, should I accept that this was an accidental mistake, and the railway had no intention of overcharging me, or claim compensation (maybe ^1000?), because I was misled and it's the railway's responsibility to charge the correct fare for the journey. The analogy with the situation the other way round is clear, although one would expect the railway to get the correct fare every time, as there can be no excuse for the party setting the fares not to understand the fare structure and charge accordingly. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: paul7575 on September 10, 2009, 11:25:46 I tried to get a single from Paddington to Swindon this evening at 1820 from a ticket machine near the taxi ranks at Paddington. The correct fare is ^24, but the only option I was given was ^54. I double checked this, even though short of time for my train. As I knew better I went to the ticket office, and because there was a queue there, went to a ticket machine in the ticket office which sold me a ticket for ^24 and highlighted the fact that it was only valid after 1825. (There are no Swindon departures from Paddington to Swindon between 1815 and 1830). I still don't know whether my luck was in at the second machine because it was after 1825, or just because the first machine had not been re-programmed. But I would clearly have been over-charged had I purchased at the first machine, as I'm sure many people will have been. In an ideal world a fare should become visible on a TVM immediately after the last barred train has left, but FGW may have set up the TVMs with a slight delay, possibly to allow for late running? But it may be worth asking them to fix this. I assume the TVMs have a fairly accurate internal clock system, as I've checked before, stuff like Network Cards not appearing in the railcard display until 1000. A similar issue then arises if you want to catch the 1001 and the previous train was 0945 - in a case like that they could make the Network card discount available earlier, but I guess the default programming is 1000 across the whole area, as otherwise every stations TVMs would posssibly need reprogramming (ie retiming) slightly at timetable changes - unless this sort of thing is done by the TVM itself in real time. Towards London they'll have another decision on when to make super off peak fares visible on the TVM, either 'after the last offpeak' or 'just before the first super offpeak' IYSWIM. An idea? Maybe fares/railcards that are about to become available by time could be shown on the display but with a caveat 'available at hh:mm' to demonstrate to pax what is happening? Paul Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Tim on September 10, 2009, 12:10:53 I believe in law, the difference between man slaughter and murder is the intent - well under the PF system, the doging scrote and the poorly organised late for their own funeral but is happy to pay get the same treatment. But PF is a civil penalty. A moderate fine and no criminal record or need to prove intent. Those with clear intent to defraud should be prosecute dunder criminal law. I am in general a supporter of PF and like Vacman says they are here to stay, but like so much on the railway it isn't a question of what you do so much as how you do it. The whole fares system needs to be overhauled. PF's and the companies and staff who give them out need the support and respect of the normally law abiding public to do there job and the cack handed, arbitary and yes sometimes unfair current way of using PF undermines this. PF would be less contentious and have greater respect if we also had: 1, a simple fair and honest fare system. 2, simple ticket restructions (universal peak times, that sort of thing) 3, ticket restrictions that are so simple that they can be printed in two lines on the front of the ticket. At the moment they are so complicated that plenty of staff do not fully understand them. How ablout the DFT prohibiting TOCs from applying a restiction that was too complicated to be printed on two lines of the ticket. Result - no more confusion, no more honest people getting caught out, no more dishonest people trying it on by pleading ignorance of the restrictions. 4, an incentive to sort out invalid tickets before you board (for example upgrade of an AP or off-peak possible at the station perhaps for a small handling fee, but the same option not available on the train). Result, guards life is easier and passengers with invalid ticket would be encouraged to pay a bit more for an upgrade rather than chance a journey and hope that ticket will not b checked or that they can get away with using an invlaid ticket by arguing the toss with the guard. 5, Cost of travelling on an invalid ticket and being caught to be made consistant. lets say price of valid ticket plus ^25 penalty. At the moment rail card holders get clobbered for more (above what their station brought ticket would have cost) than non-railcard holders. off peak travellers can end up being fined hundreds with a PF and teh price of an open whereas on a peak train the only addition cost to a srote beyond that of a honest passenger who has an open return is the PF. What is the justification of that? 6, If PF are being used, they should be used widely and all staff ought to be able to issue them. At the moment the Scrotes know that some staff can't or don't issue them which undermines there effectiveness and frankly makes the staff who don't issue them and let the scrote off with a lesser or no punishment look stupid and weak. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Btline on September 10, 2009, 18:36:06 An idea? Maybe fares/railcards that are about to become available by time could be shown on the display but with a caveat 'available at hh:mm' to demonstrate to pax what is happening? Good idea. You have a the list of fares, with some greyed out with "available from 1000". Or base it on the Mixing Deck, (allbeit a much simpler version!) where all fares are shown, some greyed out with the rough times of when they can be used. This would make it easier for less experienced passengers to understand our ticketing system. And have a slot where you can insert a railcard, to ensure crooks don't buy discounted tickets - I have only been asked to show my railcard ONCE*, at the New Street staff barrier. And I travel by train a fair amount. And machine barriers don't ask you. *Not including at the ticket office; sometimes I have it out anyway, although most guards just look at it with surprise, as if they have never seen one before, or ignore it. Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 10, 2009, 21:21:28 And machine barriers don't ask you. Some do..........I cant use a WOS-SLO with a YP in the barrier! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Btline on September 10, 2009, 23:03:17 And machine barriers don't ask you. Some do..........I cant use a WOS-SLO with a YP in the barrier! ? What they say please show Railcard? ??? Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 10, 2009, 23:09:06 And machine barriers don't ask you. Some do..........I cant use a WOS-SLO with a YP in the barrier! ? What they say please show Railcard? ??? No - if I get a WOS- SLO with a rail card - it says seek assistance I originally thought it was the first class thing but it doesnt do it on local first class YP tickets Seems only to be long distance ones! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Btline on September 10, 2009, 23:17:13 Normally I'm ok. Apart from a Waterloo where the barriers just didn't open. I started trying to ram the barrier open, so a member of staff just opened it with a key without even looking at my ticket! (or railcard)
Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: inspector_blakey on September 10, 2009, 23:39:05 One issue that has always bothered me about TVMs is this: they sell a range of different ticket types for the same journey but do not detail the restrictions that apply to them. Unless you've done your research beforehand or make the journey regularly, it's not always possible to figure out which ticket you should be buying.
This is one thing at a staffed station with an open ticket office where you can get assistance. It's another thing at an unstaffed penalty fares station equipped with a TVM: you're obliged to buy a ticket but aren't provided with the information necessary to figure out which ticket you should buy. I suspect conditions are not detailed in full on the TVMs because many of the ticket restrictions are so arcane that detailing them in full would simply cause confusion, but to my mind that points to an issue with the fares system that needs correcting. I'm sure some people will dismiss this argument by saying "but you should have done your research ahead of time". That argument probably has some merit, but if I go to purchase something in a shop I expect to be able to know exactly what the money I'm spending is getting me at the time I purchase; I don't have to make enquiries on the internet or by telephone ahead of time in order to know! Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/ Post by: Mookiemoo on September 10, 2009, 23:59:01 Also - take my journey tonight
I got out of work at a weird time - going to slough would mean a long wait at reading or, since the office is closer to DAtchet than slough, I could go Datchet - Staines - RDG and get the 1722 - same time but more time on train that sitting at RDG station if I got the 1644 from Langley and hence I could get an assignment finished! So I got to Datchet and the ticket office is closed............the SWT TVM I could not get to give me a standard YP ticket from datchet to RDG - I tried - was there 15 minutes early! I then tried to get a full price thinking four quid who cares - only the machine rejected my card! I then tried to find the TM on the short journey from DAtchet to Staines......SWT were the TOC that PF'd me when I spend nearly 40 minutes trying to get parked once and then HAD to jump a train with no ticket as I was then late! So I was aware it was in my interest! So I got to Staines and went to the barrier and got the Spanish inquisition over why I hadnt bought a ticket at Datchet - I HAD TRIED! The delay at the barrier meant I missed the unofficial connection I should have been able to make so I couldnt go to M&S at reading to get dinner - bit of a minor irritation........but it was the total humiliation I felt at the barrier at being held up and also, the tone of voice in the guy who said "leave more time next time so you can work out what you are doing ......." or words to that effect! Okay - when I travel I look like a scruff but you dont judge a book by its cover! Then we have the card issue - its a brand new card, visa, barclaycard...........well within the credit limit, I know the PIN - you know those hand held pin readers - its always declined on them and the TVM's and also I now see the SWT TVM's - but a shop/ticket office/ATM - no problem. I'm wondering if its the 2013 expiry date. I dunno - but it needs sorting because its not my card so I cant be the only one! If it had not been for that, I would have had a ticket at Datchet, I would have got the earlier train and not had to get take out on the way home! And if I had not had an alternate card? This is why I dont like the attitude of the TOC's - I know you get dodging scrotes but today I was in the shoes of a more than average travelller - ie a journey I could not predict in advance but I probably know more about the rules than your average joe bloggs But still I was a made to feel like a scrote - if that was my only interface with the rail system? Would I use it again? No Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: paul7575 on September 11, 2009, 12:51:05 One issue that has always bothered me about TVMs is this: they sell a range of different ticket types for the same journey but do not detail the restrictions that apply to them. Unless you've done your research beforehand or make the journey regularly, it's not always possible to figure out which ticket you should be buying. That isn't necessarily true nationally. The Virgin TVMs I 've used at Euston and Rugby display the restrictions no problem if you select a LM fare for instance... SWT's machines have a box marked 'see restrictions' when choosing a fare from a list, but usually there isn't any data loaded if you touch it. ISTM that teh manufacturers have provided the facility, the TOCs just aren't bothered. Paul Title: Re: 'Rail penalty fares to soar under Government plans' from the Telegraph (7/9/09) Post by: Chris from Nailsea on September 11, 2009, 16:47:01 As I've posted elsewhere (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=4289.msg36239#msg36239) previously, the whole system of selling tickets by TVM is not consistent:
Quote The ticket machines at Nailsea won't sell you an off-peak ticket until the machine clock gets to 0930. Problem is, the first off-peak train from Nailsea departs at 0930 - so unless you can teleport yourself aboard, you just can't do it. Perhaps that's why our local cheery chap with an Avantix machine has taken to posting a nice hand-written notice next to the ticket machines, inviting intending passengers up to his cabin - where he is happy to sell you an off-peak ticket for the 0930, at any time from 0900 onwards! This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |