|
Title: Customer Information System chaos! Post by: Louis on May 09, 2009, 22:27:15 Was it me or was today a really bad day for the Customer Information Systems?
The boards didnt clear trains that had left, annoucements not going off, I know it was like this at Newton Abbot, Exeter St Davids and Tiverton Parkway. Anyone witness this anywhere else? Does anyone know what was going on? Title: Re: Customer Information System chaos! Post by: ReWind on May 09, 2009, 22:30:04 For some reason, BTM always switch there's off in the late evenings. I've known this to happen a few times.
Title: Re: Customer Information System chaos! Post by: Louis on May 09, 2009, 22:34:29 For some reason, BTM always switch there's off in the late evenings. I've known this to happen a few times. Ahh rite, I overheard dispatch staff talking apparently it was something to do with Swindon C.I.S control center. Totnes had their departure boards saying "First Great Western Customer Information System" all day. Title: Re: Customer Information System chaos! Post by: Btline on May 09, 2009, 22:43:59 Every so often at Worcester, Digital Doris starts to talk cr*p. (platform alterations which are impossible due to track layout etc.)
So they have to stop her halfway through an announcement! Title: Re: Customer Information System chaos! Post by: Louis on May 09, 2009, 22:47:02 Every so often at Worcester, Digital Doris starts to talk cr*p. (platform alterations which are impossible due to track layout etc.) So they have to stop her halfway through an announcement! ooo rite, do they have Digital Doris (Celia Drummond?) up there, didnt know that lol Title: Re: Customer Information System chaos! Post by: Super Guard on May 10, 2009, 16:51:43 No idea what happened, but it has been known for the TRUST info to not get through to the CIS system and hence CIS doesn't know where trains are and everything has to be done manually.
Title: Re: Customer Information System chaos! Post by: Btline on May 10, 2009, 17:02:01 Every so often at Worcester, Digital Doris starts to talk cr*p. (platform alterations which are impossible due to track layout etc.) So they have to stop her halfway through an announcement! ooo rite, do they have Digital Doris (Celia Drummond?) up there, didnt know that lol No it's not Celia, our Digital Doris is worse that Ceila! (the same voice as at Charing Cross and Liverpool Street) Title: Re: Customer Information System chaos! Post by: Chris from Nailsea on May 10, 2009, 17:43:35 Every so often at Worcester, Digital Doris starts to talk cr*p. (platform alterations which are impossible due to track layout etc.) So they have to stop her halfway through an announcement! It happens at Bristol Temple Meads, too: see http://www.firstgreatwestern.info/coffeeshop/index.php?topic=3507.msg27342#msg27342 ::) This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |