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Title: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on November 01, 2008, 22:05:01 "A man who tried to stop a gang from vandalising a ticket machine at a train station was attacked and left with a broken jaw and nose. British Transport Police are investigating the attack at Worle Parkway train station.
The victim, Sam McMurran, aged 58. approached a group of five or six youths who were damaging a ticket machine at the station. He asked them to stop but the youths turned on him and started attacking him until he fell to the floor. Mr McMurran, of Christon, near Axbridge, said: "This attack has not only left me physically injured, it has made me fearful and I should not have to feel this way. I^m speaking out because I want these thugs to be identified and arrested for their crime. I don^t want anyone else to be a victim of these people and I ask anyone who saw me being attacked or who has information that might help the investigation to contact police." Detective Constable Richard Day said: "This was a vicious and unprovoked attack and we are treating this investigation very seriously. A group of five or six youths were causing damage to a ticket machine at Worle railway station when the victim approached them and asked them to stop. The youth then began to attack him knocking him to the floor and leaving him with a fractured cheek bone, fractured nose and split lip. The group fled the station before the police arrived." The attack happened at about 9.30pm on Wednesday evening, but the police have today made an appeal for witnesses. Anyone who saw anything should call British Transport Police on 0800 405040 quoting incident number 609 of 29/10/08 or Crimestoppers on 0800 555111." For full details, see http://www.thisisbristol.co.uk/news/Man-attacked-confronting-vandals/article-441911-detail/article.html Chris >:( from Nailsea Title: Re: Ticket machine at Worle Station (merged topics) Post by: 6 OF 2 redundant adjunct of unimatrix 01 on November 02, 2008, 00:16:01 things like this really irritate me >:( if i caught the lil ****s (yes that begins with a c!!!) i would well i would end up in prison for abh more than what they would get which is one of the problems these days
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on November 07, 2008, 21:49:51 An update on this story, from the BBC: http://news.bbc.co.uk/1/hi/england/somerset/7713021.stm
Title: Re: Ticket machine at Worle Station (merged topics) Post by: John R on November 07, 2008, 21:57:14 There was quite a long item about this on News at Ten last night. They alleged that the CCTV cameras at the station were not working, which if true do not show FGW in a very good light.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on November 07, 2008, 22:11:08 True, and confirmed on BBC West this evening: FGW are apparently conducting 'an urgent review' of their security measures.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: John R on November 07, 2008, 22:14:01 They might save a bit too on broken ticket machines if the vandals responsible were caught on working cameras and apprehended.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on November 08, 2008, 17:18:53 BBC News video report: http://news.bbc.co.uk/1/hi/england/7717016.stm
Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on November 08, 2008, 19:10:51 I hope that they catch the little f*ckers, FGW have a few stations where the camera's don't work and it's about time they spent some money on them!
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on November 18, 2008, 21:23:42 Quote POLICE ARREST EIGHT TEENAGERS IN CONNECTION WITH ASSAULT ^ WORLE British Transport Police has arrested eight men in connection with an assault at Worle railway station on Wednesday 29 October. Three men, two aged 16 and one aged 17 were arrested by British Transport Police on Tuesday 11 November. Three men aged 15, 16 and 17 were arrested on Thursday 13 November. Two men aged 16 were arrested today, Monday 17 November. All eight men are from the Worle area and have been bailed until February 25. The victim in this case was Sam McMurran (59). From the BTP press release - see http://www.btp.presscentre.com/Content/Detail.asp?ReleaseID=2081&NewsAreaID=2 Title: Re: Ticket machine at Worle Station (merged topics) Post by: Super Guard on November 18, 2008, 21:55:59 I hope that they catch the little f*ckers, FGW have a few stations where the camera's don't work and it's about time they spent some money on them! I believe CCTV is on the list of upgrades. Unfortunately the current financial conditions will no doubt not speed this up. Title: Re: Ticket machine at Worle Station (merged topics) Post by: John R on November 18, 2008, 23:28:12 Quote POLICE ARREST EIGHT TEENAGERS IN CONNECTION WITH ASSAULT ^ WORLE British Transport Police has arrested eight men in connection with an assault at Worle railway station on Wednesday 29 October. Three men, two aged 16 and one aged 17 were arrested by British Transport Police on Tuesday 11 November. Three men aged 15, 16 and 17 were arrested on Thursday 13 November. Two men aged 16 were arrested today, Monday 17 November. All eight men are from the Worle area and have been bailed until February 25. The victim in this case was Sam McMurran (59). From the BTP press release - see http://www.btp.presscentre.com/Content/Detail.asp?ReleaseID=2081&NewsAreaID=2 Excellent news. Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on October 09, 2009, 18:38:07 From the Weston Mercury (http://www.thewestonmercury.co.uk/content/twm/news/story.aspx?brand=Westonmercury&category=news&tBrand=westonmercury&tCategory=znews&itemid=WeED07%20Oct%202009%2016%3A08%3A39%3A150):
Quote CCTV switched off during attack Thugs who beat a grandfather senseless may have got away with their horrific attack because CCTV cameras at the crime scene were switched off - their victim has said. Sam McMurran was subjected to a brutal beating at Worle Parkway train station last year after asking a group of teenagers to stop their mindless vandalism. This week the British Transport Police revealed it has been forced to drop the case due to lack of evidence but Mr McMurran says the First Great Western-operated CCTV cameras at the station were turned off at the time of his attack. The 60-year-old of Christon near Axbridge was left with fractured cheek bone, broken nose, split lip and serious cuts to his face after the youths finished their vicious onslaught. The businessman was meeting his wife off a train from London and had seen the group causing damage to a ticket machine. He approached the youngsters, some of whom he believed could have been as young as 14, and asked them to stop, but instead they knocked him to the ground before continuously kicking him in the head. This week Mr McMurran told the Weston & Somerset Mercury that he is trying to move on with his life, but that questions need to be raised over why the cameras were not in operation. He said: "I am trying to put the whole thing behind me now and get on with my life. But I do think questions need to be raised about the CCTV as that evidence may have helped the case. I have nothing but praise for the British Transport Police's investigation though." A British Transport Police spokesman said this week that despite a lengthy investigation they did not have enough evidence to press ahead with a prosecution. The Weston & Somerset Mercury asked First Great Western why the CCTV cameras were not switched on but after contacting the company several times for a response this week, nobody could comment. Title: Re: Ticket machine at Worle Station (merged topics) Post by: Phil on October 09, 2009, 19:41:14 Not such excellent news.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: JayMac on October 09, 2009, 19:45:02 Well, here's hoping that all the extra car park revenue will enable CCTV camera to be kept on 24/7. However I suspect that there is very little altruism behind the car park price hikes. It is more likely the case that the increased charges are there to protect the revenue stream at First Group during the current recession, thus maintaining the shareholder dividend and keeping the company an attractive proposition for investors.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: 6 OF 2 redundant adjunct of unimatrix 01 on October 09, 2009, 20:22:07 Axbridge is near mark and east brent isnt it?
Title: Re: Ticket machine at Worle Station (merged topics) Post by: jakemonkfish on October 09, 2009, 21:51:08 Us in mark would like to think we're near Axbridge - but it aint so - Axbridge is near Cheddar and the A38 speed camera at Shute Shelve - Mark is out on the flat bit, East Brent is tucked in under Brent Knoll - Worle is ....
Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on April 22, 2011, 17:47:57 I hear the TVM at Worle has re-materialised?
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Timmer on April 22, 2011, 19:13:39 I wonder if the one at Oldfield Park will make a reappearance? There is a nice shelter waiting for it if it does.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: JayMac on April 23, 2011, 02:11:14 I hear the TVM at Worle has re-materialised? What? Like the TARDIS? The Doctor is back later today...... ;D Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on April 23, 2011, 17:34:02 I hear the TVM at Worle has re-materialised? What? Like the TARDIS? The Doctor is back later today...... ;D Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on April 23, 2011, 22:40:51 Oh, ye of little faith ... ::) :o ;D
(http://img21.imageshack.us/img21/4048/027kf.jpg) (http://img21.imageshack.us/i/027kf.jpg/) With my usual selfless devotion to this forum, I made a trip out to Weston-super-Mare this evening, just so that I could get this photographic evidence that there is indeed now a new TVM at Worle. It was showing 'Out of Service' on the screen - but surely that's just nit-picking! ??? Title: Re: Ticket machine at Worle Station (merged topics) Post by: Worle Wonder on April 29, 2011, 13:51:51 Still not working (as @17:00 Thursday 28th Apr)!!!
When it finally gets switched on, will I be able to collect my on-line purchased tickets? Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on April 29, 2011, 13:58:12 Yes, you should be able to - that's what I do at Nailsea, for example.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: 6 OF 2 redundant adjunct of unimatrix 01 on May 12, 2011, 00:28:33 just a shame you cant purchase day rovers from them
Title: Re: Ticket machine at Worle Station (merged topics) Post by: smokey on May 12, 2011, 19:23:27 Or Group Save
Title: Re: Ticket machine at Worle Station (merged topics) Post by: bobm on May 12, 2011, 20:01:42 Never understood why the machines can't offer the group save option when three or more passengers are selected.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Andrew1939 from West Oxon on May 13, 2011, 19:38:55 TVMs that seem to be identical are not always so.
Two TVMs were installed at Charlbury and Hanborough station on the CL a couple of years ago. The Charlbury machine allows people who have purchased tickets by phone or internet to collect them from the machine. The Hanborough machine has no such facility although some FGW staff seem to think so and have not so long ago advised locals to collect their tickets from the Hanborough machine. I reported this problem to FGW some weeks ago but have not checked to see whether the situation has been changed. Title: Re: Ticket machine at Worle Station (merged topics) Post by: JayMac on May 13, 2011, 20:07:53 Booking engines all show Hanborough as valid for 'Ticket On Departure' collection. Not good if the machine there is not set up to issue pre-purchased tickets.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on May 13, 2011, 20:11:14 See http://www.nationalrail.co.uk/stations/hnd/details.html ::)
Title: Re: Ticket machine at Worle Station (merged topics) Post by: smokey on May 14, 2011, 20:41:46 Never understood why the machines can't offer the group save option when three or more passengers are selected. It's not in the TOC's interest to do so. TVM are not under obligation to sell the CHEAPEST ticket for the requested journey like the staff in Booking Offices ARE. Title: Re: Ticket machine at Worle Station (merged topics) Post by: 6 OF 2 redundant adjunct of unimatrix 01 on May 15, 2011, 23:59:27 But that's the problem, over the years ticket offices have closed or had hours reduced, while you can book most tickets like group save online and collect from some but not all machines, that means you have to mess around booking online and then hope the machine is actually working when you get there
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Worle Wonder on May 21, 2011, 08:12:36 Still not working (20th May)!!!!!!
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Worle Wonder on June 10, 2011, 06:45:41 Machine still not working (09/06/11) Message on screen states 'Machine in Repair' Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on June 10, 2011, 21:43:23 Thanks for your updates, Worle Wonder.
I'll take that matter up with the 'official channels', first thing on Monday morning. Cross from Nailsea. ::) Title: Re: Ticket machine at Worle Station (merged topics) Post by: Smartie36 on June 21, 2011, 23:20:07 You know what, after the thugs I saw hanging around worle station tonight, who were abusive to the train guard as he walked along the platform checking for any open doors before letting the train depart, I have no doubt the ticket machine will be vandalised sooner rather than later, probably by that same bunch of idiots, really wouldn't surprise me!
Makes me wonder if the security cameras at worle station even work? Title: Re: Ticket machine at Worle Station (merged topics) Post by: Worle Wonder on June 23, 2011, 08:40:01 Thanks for your updates, Worle Wonder. I'll take that matter up with the 'official channels', first thing on Monday morning. Cross from Nailsea. ::) The machine is now operational..... However having spent a few minutes 'pushing buttons' it is not immediately obvious how you can collect pre-ordered (Internet) tickets as the menu does not include an option to key-in your booking reference number.... (or am I missing something?) Title: Re: Ticket machine at Worle Station (merged topics) Post by: JayMac on June 23, 2011, 17:03:21 I've checked by making a pretend purchase online and Worle station doesn't have a Ticket on Departure facility.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: TheLastMinute on June 23, 2011, 17:45:57 nor officially does Nailsea and Backwell but it's still possible to collect tickets from the TVMs there. Assuming that the TVM at Worle is the ex-Wessex type, the "Collect pre-booked tickets" button is on the front screen towards the bottom left. It's a greeny colour (I think) so quite difficult to miss - it could well be that FGW have started disabling the Collect Tickets feature on TVMs installed at non "Collect of Departure" stations.
I'm guessing the reason why stations like Nailsea and Worle aren't designated "Collect on Departure" stations is that despite the station having a capable TVM, there's no "online" ticket office* to issue the ticket should the TVM be out of order or a customer have difficulties using the TVM. ( * The ticket offices at Nailsea and Worle is the man-in-a-box-with-a-Advantex type.) Cheers, TLM Title: Re: Ticket machine at Worle Station (merged topics) Post by: paul7575 on June 23, 2011, 17:58:39 It's just as possible that the National Rail Ticket on Departure database isn't as regularly updated as it should be. I remember when SWT were rolling out TOD, the online info was often well behind the real situation.
There may be different policies with other TOCs but I believe all of SWT's TVMs are TOD enabled, whether there is a ticket office at the location or not - I've picked them up at Botley for instance. Paul Title: Re: Ticket machine at Worle Station (merged topics) Post by: TheLastMinute on June 23, 2011, 18:11:45 Nailsea & Backwell was added to the list when the TVM went in some years ago. I think about six months to a year later, it came off again. I assumed it was the lack of booking office, as Yatton which does have a "proper" BO remained on the list.
TLM Title: Re: Ticket machine at Worle Station (merged topics) Post by: inspector_blakey on June 23, 2011, 18:57:17 From personal experience, it doesn't actually seem to matter where you told the website you were going to collect tickets from... I've been able to post my credit card into TVMs at other locations when I was changing trains and had time on my hands, and they have always produced the correct tickets with no problem at all.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Andrew1939 from West Oxon on June 23, 2011, 19:00:34 It would seem that FGW staff do not know which TVMs can be used to collect pre-paid tickets. On the Cotswold Line there is a machine at Charlbury and at Hanborough. Both appear identical and each was installed at around the same time. However Charlbury allows collection by touching the section of the touch screen showing the collection function. Hanborough does not because that function is not displayed on the screen. Even the CL Manager was unaware that Hanborough did not have this facility when I reported it and has promised to report this anomaly but I have heard nothing back yet.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: devon_metro on June 23, 2011, 19:26:36 From personal experience, it doesn't actually seem to matter where you told the website you were going to collect tickets from... I've been able to post my credit card into TVMs at other locations when I was changing trains and had time on my hands, and they have always produced the correct tickets with no problem at all. You can do it anywhere I believe. I've once elected to pick tickets up at Totnes however it didn't like my card - tried at Paddington and no problems at all! Title: Re: Ticket machine at Worle Station (merged topics) Post by: paul7575 on June 23, 2011, 20:29:18 I think the sole purpose of the 'station selection' is to ensure that you aren't planning on a pickup where it isn't available, ie they can show that they didn't actually ever offer collection at ANY station.
Paul Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on June 24, 2011, 22:34:23 ( * The ticket offices at Nailsea and Worle is the man-in-a-box-with-a-Advantex type.) Erm ... just for the record, Worle doesn't even have 'a man in a box with an Avantix' type of ticket office ... ::) Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on June 24, 2011, 23:31:29 ( * The ticket offices at Nailsea and Worle is the man-in-a-box-with-a-Advantex type.) Erm ... just for the record, Worle doesn't even have 'a man in a box with an Avantix' type of ticket office ... ::) Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on June 24, 2011, 23:48:27 Sorry, vacman, but I think we're posting at cross-purposes here. :P
Worle station doesn't have a manned ticket office (see http://www.nationalrail.co.uk/stations/wor/details.html): it has just one TVM - on the up platform: that machine won't sell groupsaves, for example, and apparently it can't cope with pre-purchased tickets either. Nailsea & Backwell, on the other hand, does have a manned ticket office - see http://www.nationalrail.co.uk/stations/nls/details.html and Jacob there is able to help with GroupSave tickets, but not 'Ticket on Departure' queries. I hope this clarifies the matter? :P Chris from Nailsea. Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on June 25, 2011, 15:10:57 Worle has a man with an avantix in a box in the mornings! the little green hut at the bottom of the ramp leading to the platform, I was stood talking to him the other morning, someone has been at Worle in the mornings since the days of Wessex Trains.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Chris from Nailsea on June 25, 2011, 16:13:26 My apologies, vacman: I was silly enough to believe what the National Rail website says about the staffing level at Worle:
Quote unstaffed Monday-Friday Closed Saturday Closed Sunday Closed ... and what it says about ticket office hours: Quote Monday-Friday Closed Saturday Closed Sunday Closed CfN :-[ :P ::) Title: Re: Ticket machine at Worle Station (merged topics) Post by: TheLastMinute on June 27, 2011, 11:33:51 Thanks for the confirmation the ticket office is still there vacman. When Chris made his posting, the penny dropped that it's been a whole 5 years since I'd used Worle regularly and it may well have lost it's ticket office in that time. It's good to know it that the station is still busy enough to need a ticket office during the morning peak.
5 years - doesn't time fly when your having fun.... Cheers, TLM Title: Re: Ticket machine at Worle Station (merged topics) Post by: vacman on June 28, 2011, 20:18:01 There are no dedicated staff for worle as such though, the chap who works there is a conductor who is on light duties.
Title: Re: Ticket machine at Worle Station (merged topics) Post by: Worle Wonder on June 29, 2011, 20:20:08 Chaps,
Grateful for all the advice re the new ticket machine. Being a fairly regular rail traveller 6 days a week I was quite looking forward to collecting my pre-ordered tickets from the new machine on a Saturday, oh well just have to relie on the post or break of journey during the week to collect them from an enabled machine. I will be placing a new post shortly in the Fares Fare folder, having studied the fares on offer on the machine there may be a problem,,,,, This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |