Great Western Coffee Shop

All across the Great Western territory => Across the West => Topic started by: devon_metro on July 30, 2008, 22:32:46



Title: Extra service
Post by: devon_metro on July 30, 2008, 22:32:46
Courtesy of Jim (mysteriously banned)

Hello all,
To sort out the problem with the 15.05 PAdd-PZ being too full, customers without reservations for 15.05 will be directed THIS WEEKEND where posiable on to an aditional 1Z84 15.33 Padd-Exeter
Padd 15.33
Reading 16u04
Westbury 16.59
Castle Cary 17.17
Taunton 17.39
Tiverton Parkway 17.52
Exeter 18.07
Set then ECS back to OOC!

As a result

15.21 Pad-OXF
17.01 OXF-PAD
18.33 PAD-OXF
21.01 OXF-PAD
166vice180 3v5
17.52 Padd-Worcs amongst others will be 180 vice HST.

18.17 Padd-Reading 3vicce 6

14.51 Padd-OXF
16.31 OXF-PAD
17.52 PAD_WOS
20.58 WOF-PAD
180 vice HST

22.14 PAD_RDG 5v2





Title: Re: Extra service
Post by: Super Guard on July 30, 2008, 22:43:09
I hope Terminal Junkie is not on-line or you will be getting a spelling and grammar lesson  ;D


Title: Re: Extra service
Post by: devon_metro on July 30, 2008, 22:45:25
I am pleased to say I simply copy and pasted as instructed ;)


Title: Re: Extra service
Post by: Chris from Nailsea on July 30, 2008, 22:51:44
Thanks for that, Liam.  ;)

My only comment is that the reason for Jim's ban on posting here himself has been made clear to Jim, and to you.

As I said: thanks for the post, anyway.


Title: Re: Extra service
Post by: TerminalJunkie on July 30, 2008, 23:07:15
Quote from: SDA
I hope Terminal Junkie is not on-line

Wuss :D

Quote from: SDA
you will be getting a spelling and grammar lesson  ;D

Nice use of the future progressive tense in that sentence; it will definitely be getting my seal of approval...  :P


Title: Re: Extra service
Post by: Super Guard on July 30, 2008, 23:09:05
Quote from: SDA
I hope Terminal Junkie is not on-line

Wuss :D

Quote from: SDA
you will be getting a spelling and grammar lesson  ;D

Nice use of the future progressive tense in that sentence; it will definitely be getting my seal of approval...  :P

 ;D ;D


Title: Re: Extra service
Post by: John R on July 30, 2008, 23:10:13
Curious isn't it? Another example of comment on the Coffee Shop, and something happens. We've come a long way in a year.


Title: Re: Extra service
Post by: Super Guard on July 30, 2008, 23:13:08
Curious isn't it? Another example of comment on the Coffee Shop, and something happens. We've come a long way in a year.

That's what I first thought when I read the internal release this afternoon  ;D


Title: Re: Extra service
Post by: John R on July 30, 2008, 23:16:09
At the recent Meet the Manager session at Temple Meads I actually complimented the SM on how things have improved recently, and how Andrew Haines was making a difference. Then I told him how everyone at Nailsea was pleased to have the station staffed again but we were all hoping that he could actually do something useful like, er, sell tickets? I'll be interested to see whether anything happens about that.   



Title: Re: Extra service
Post by: Chris from Nailsea on July 30, 2008, 23:24:12
Seconded by me, John!

The excellent chap on duty at Nailsea & Backwell in the morning is certainly 'customer centric' - but when the ticket machine's working, he doesn't need to sell tickets, and when it isn't, he can't??

Bizarre?   ::)


Title: Re: Extra service
Post by: willc on July 30, 2008, 23:26:41
So it can be done! Pity it wasn't thought of before last Friday...

Just hope the 180s are all on their best behaviour come Friday afternoon.


Title: Re: Extra service
Post by: John R on July 30, 2008, 23:29:13
Seconded by me, John!

The excellent chap on duty at Nailsea & Backwell in the morning is certainly 'customer centric' - but when the ticket machine's working, he doesn't need to sell tickets, and when it isn't, he can't??

Bizarre?   ::)

I'm not sure you'd think the same if you saw the queues still waiting for the machine as the 0744 and 0811 pull in. (Often still up to 10 people waiting.) There's certainly the need for someone to sell tickets at those times.


Title: Re: Extra service
Post by: Chris from Nailsea on July 30, 2008, 23:32:52
Fair comment, John - but there's also the machine down on the footpath up to platform 1?  I've used that more than once, as a way of avoiding the queue up on platform 2?

C.  ;)


Title: Re: Extra service
Post by: John R on July 30, 2008, 23:39:10
Not really suitable for a last minute job though, as you have to; run up two flights of stairs, along the platform, up the footbridge, across, and down again, once you've bought your ticket. So I can understand why most passengers don't fancy that. 


Title: Re: Extra service
Post by: swlines on July 30, 2008, 23:41:39
Thanks for that, Liam.  ;)

My only comment is that the reason for Jim's ban on posting here himself has been made clear to Jim, and to you.

As I said: thanks for the post, anyway.

Having a reason and actually the reason making sense are two very different things. (edit: and I'm reliably informed the reason is based on supposedly 'proven' allegations - but that's another matter)

Second edit: Would a moderator or administrator like to confirm that the reason for the banning is directly to do with the forum in the sense that it is a post or profile rule violation?


Title: Re: Extra service
Post by: willc on July 30, 2008, 23:52:42
Seconded by me, John!

The excellent chap on duty at Nailsea & Backwell in the morning is certainly 'customer centric' - but when the ticket machine's working, he doesn't need to sell tickets, and when it isn't, he can't??

Bizarre?   ::)

I'm not sure you'd think the same if you saw the queues still waiting for the machine as the 0744 and 0811 pull in. (Often still up to 10 people waiting.) There's certainly the need for someone to sell tickets at those times.

What a carry-on. Charlbury has an early-turn booking clerk and a ticket machine and both seem to manage to function in parallel for the morning peak. Sometimes wish we had a machine at Moreton as well, when I'm stuck behind someone while Keith runs through his mastermind quiz for the infrequent traveller on what time they are coming back from London, what day, what Tube ticket they can have with which rail ticket, do they need a receipt, car park ticket....





Title: Re: Extra service
Post by: Chris from Nailsea on July 31, 2008, 00:21:48
Not really suitable for a last minute job though, as you have to; run up two flights of stairs, along the platform, up the footbridge, across, and down again, once you've bought your ticket. So I can understand why most passengers don't fancy that. 

Gosh, that's all much too energetic for me, John!

I tend to glance up at platform 2, and if I see a queue at that ticket machine, I stroll round under that tatty old road bridge, buy my ticket from the machine under platform 1, then walk back round to climb the steps up to platform 2!

However, I do take your point, it's not ideal - and if it's rained overnight, the chances are that both machines are too soggy to work, so we're all reduced to buying our tickets on board anyway!  ::)


Title: Re: Extra service
Post by: devon_metro on July 31, 2008, 12:21:21
Just give him an avantix. Sorted.


Title: Re: Extra service
Post by: John R on July 31, 2008, 20:15:39
That's what he wants! (And so do we.)


Title: Re: Extra service
Post by: Chris from Nailsea on July 31, 2008, 21:57:33
Exactly, John!

I think we've established elsewhere that those ticket machines cost over ^20,000 each (and we have two of them at Nailsea) and the vacancy for a member of staff for Nailsea (to be shared with Weston, admittedly) was for a salary over ^10,000.

So why quibble about also providing him with an Avantix machine, just to 'complete the overall customer experience' at Nailsea - for example, when the ticket machines are waterlogged because some chump sited them out in the open??

C.  :P ::) ???


Title: Re: Extra service
Post by: swlines on August 01, 2008, 12:29:27
Has he received appropriate training in order to be able to sell tickets? Has he been given specific training related to Avantix?? Ching ching...


Title: Re: Extra service
Post by: Btline on August 04, 2008, 19:37:44
Yet another use for the 180s. ;D


Title: Re: Extra service
Post by: 6 OF 2 redundant adjunct of unimatrix 01 on August 05, 2008, 00:39:34
those machines are actually great and to be fair i can see many benifits to them and tho im sure the pros outweigh the cons it is irritating not being able to do the following.... purchace the devon rail rover from one.....purchase a ticket to okehampton on a sunday (i presume this is to prevent retards from buying on weekdays as its only a sunday service) and it would be really nice if the machine told you what the next train and connections were available wold print out on a ticket ..... now yes you should plan before you book but if your a pleb and buy a ticket at an unmannd station as your running late and dont really want to pay the stupidly high charge for parking at st davids then .... well you will laugh but in my haste to make the connection at st davids going to okehampton i bought a ticket at digby only to find out the next train was fifty mins away and you cant get a refund from a machine..... my mistake i know but an inocent one surly?



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