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Title: Rail User Survey – edition 30 Post by: ChrisB on August 28, 2024, 16:34:18 Latest Transport Focus satisfaction questionnaire results have just been published....
https://www.transportfocus.org.uk/publication/rail-user-survey-edition-30/ Title: Re: Rail User Survey – edition 30 Post by: Chris from Nailsea on August 28, 2024, 18:04:38 Thank you for posting that link, ChrisB. It made interesting reading.
Most of those historic / relative percentages seem to be quite consistent: things haven't particularly got worse, nor have they got much better. The one I found particularly interesting was 'Helpfulness & attitude of staff', which remains at about 75%. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |