|
Title: DfT, organising the degrading of the passenger experience. Post by: Mark A on June 30, 2024, 11:43:51 SWR responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs are also under a similar regime:
"The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE" Mark https://x.com/SW_Help/status/1807175086266294630 Title: Re: DfT, organising the degrading of the passenger experience. Post by: Fourbee on June 30, 2024, 14:22:20 If you have a railcard discounted ticket that is rejected by a SWR gateline, that's likely to be down to the DfT as well and their ticketless travel survey this period.
Title: Re: DfT, organising the degrading of the passenger experience. Post by: a-driver on June 30, 2024, 19:47:18 SWR responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs are also under a similar regime: "The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE" Mark https://x.com/SW_Help/status/1807175086266294630 Just shows the extent of the micromanagement. Title: Re: DfT, organising the degrading of the passenger experience. Post by: PhilWakely on July 01, 2024, 09:57:43 SWR responding on Twitter to a passenger giving feedback that threatening announcements do not make for a positive journey experience for them. I'm sure that certain other TOCs are also under a similar regime: I don't recall similar 'threats' on GWR services."The announcements on our services are a requirement set by the Department of Transport. This is something we have no choice but to comply to. ^SE" Mark https://x.com/SW_Help/status/1807175086266294630 Title: Re: DfT, organising the degrading of the passenger experience. Post by: ChrisB on July 03, 2024, 20:40:53 There are on certain other operators - eg Chiltern, who had to go back to the DfT to allow them to soften their appalling messages.
This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |