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Title: Transport focus Rail Passenger survey (results to February 2024) Post by: grahame on February 29, 2024, 12:00:55 From Transport Focus (https://www.transportfocus.org.uk/news/transport-user-voice-march-2024-rail-passengers-rate-their-service/)
Quote Transport User Voice March 2024 – Rail passengers rate their service 29 February 2024 Rail passenger satisfaction overall has fallen from 88 per cent to 81 per cent in Transport Focus’s latest Rail User Survey. Oh dear ... Quote The railway as a whole needs to drive higher standards and deliver them more consistently. Transport Focus will continue to use the evidence from the survey to monitor passengers’ experiences and work with train companies to improve reliability and passenger information. Agreed. Title: Re: Transport focus Rail Passenger survey (results to February 2024) Post by: ChrisB on March 07, 2024, 14:39:51 Hmmm.
Anyone seen these questionnaires being handed out at stations since the pandemic? I thought not. UI think they need to advertise their new methodology for ensuring randomness... Title: Re: Transport focus Rail Passenger survey (results to February 2024) Post by: WSW Frome on March 08, 2024, 11:38:36 I did get a lengthy questionnaire handed out on a Heart of Wessex service ca 1.5 months ago. It did appear to be GWR specific only so I am unsure if this is relevant to Transport Focus. I would also doubt the data has been processed so quickly.
Title: Re: Transport focus Rail Passenger survey (results to February 2024) Post by: JayMac on March 08, 2024, 17:02:24 I completed one on a journey from Templecombe to Exeter a few weeks back.
Title: Re: Transport focus Rail Passenger survey (results to February 2024) Post by: ChrisB on March 11, 2024, 20:47:37 I did get a lengthy questionnaire handed out on a Heart of Wessex service ca 1.5 months ago. It did appear to be GWR specific only so I am unsure if this is relevant to Transport Focus. I would also doubt the data has been processed so quickly. GWR do their own too, so if it was GWR-centric, it was probably theirs This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |