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Title: Delay Repay Anomaly? Post by: Bob_Blakey on February 19, 2024, 10:48:54 As per my recent posting in http://www.firstgreatwestern.info/coffeeshop/index.php?topic=17250.0 (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=17250.0)
Last Friday, 16th February, SWTSMBO and I returned to Exeter (DIG) from Leeds via London (KGX & PAD). Our first train 1A26 was 41 minutes (RTT data) late arriving at KGX. Our booked connection from PAD (1C85 1436 to PGN) was missed (by 2 minutes!). Had we made the connection arrival at DIG would have been On Time @1728. Our rebooked train from PAD (1C86 1503 to PNZ) arrived at EXD 3 minutes late @1718 and we took 2F27 1739 to EXM arriving at DIG @1756, 28 minutes later than scheduled. The E2E delay was entirely the responsibility of LNER, because none of the GWR trains were significantly delayed, but I have only been able to claim Delay Repay (DR) for the LDS>KGX sector because LNER only pay out for delays of 30 minutes or more whereas the GWR threshold is 15 minutes. I assume this is, rather annoyingly, permitted because LNER don't run 'local' services. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |