Great Western Coffee Shop

Owing to a fault the ability to buy tickets on the GWR app has been disabled at present.  You can still look up train times however.   The website purchase function is not affected.

GWR have reported themselves to the ICO in respect of a possible data breach involving customer information regarding this incident.

Also Monday the collect pre purchased tickets from self-service ticket machines was unavailable, had to use the ticket office .................

Just as well the ticket offices were not all closed

Had an email on Saturday that said some customers had reported seeing journey details booked by another account but it appears no personal data had been accessed. Hope that’s still the case?

Ah - this explains why the app has not allowed me to login all week.

I hope any revamp of the app will allow easy login using TouchID with saved credentials on a smartphone. At the moment (when it is working) the app seems to need authentication of who I am at least once per day. Since this requires manual entry of username and password it makes buying a daily ticket rather cumbersome process.

This!

The only App I have that I have to login every time I want to access my rail tickets. Very annoying.

I export my ticket to Google Wallet once it's showing on the GWR app - that way I can access it easily without having to log back into the GWR one.

I do too.