Title: Bath Spa - ticket office closed Post by: grahame on August 12, 2023, 08:06:36 Public post at https://www.facebook.com/groups/option247/posts/2036889189994970/
Quote Due to the Roof clasping in at Bath spa Railway station and interchange in Somerset A grade 11 listed building. The Booking office is closed with very limited ticket from the ticket machines. The bus rail coach travel centre closed 18 months ago in the joining bus and coach station. And no discount tickets or split Tickets Very limited bus railway intergrated journeys tickets. No railsali tickets to Ireland Northern Ireland channel islands and isles of man and Scottish island . No 50 % wheelchair discounts tickets Split tickets. Rallcards Their some ass ticket staff at the station But for a west country gateway transport hub and major European Tourism city the station booking hall needs urgent attention and a restored ticket office. The passenger lift are also not working to platform no 1 . No hearing loop is available for passenger with hearing difficulties. Bristol disability equlities forum and Railfuture Severnside are calling on the Department for transport. Network rail western First group plc Great western railway company. To restore the station as soon as possible as is Banes council and the west of England mayoral combined transport Authority mayor Dan Norris. I would normally start this in "The Rumour Mill" but it is backed up by a photo - putting it in public to help get news out. Watching for local media and other follow up. Title: Re: Bath Spa - ticket office closed Post by: grahame on August 12, 2023, 08:16:28 (http://www.wellho.net/pix/bthclosed.jpg)
I have manipulated this image - cropped and changed the colours on the sign area to make it more readable. Title: Re: Bath Spa - ticket office closed Post by: Phil on August 12, 2023, 09:20:47 Surely a grade 11 listed building is hardly worth bothering about? It's 9 grades less valuable than a Grade 2.
Title: Re: Bath Spa - ticket office closed Post by: ChrisB on August 12, 2023, 12:51:42 David Redgewell's personal facebook is Option 247? Grade II is what was meant I think.
Title: Re: Bath Spa - ticket office closed Post by: grahame on August 12, 2023, 12:59:09 David Redgewell's personal facebook is Option 247? Grade II is what was meant I think. I'm sure he did. The post shared was a public one to the Option 24/7 group and not on David's personal feed. https://m.facebook.com/groups/option247 should get you to the group. It would be rather wonderful to list all building from (say) grades 1 to 20. With 1 from superb, though 10 as average and 20 as condemned. Title: Re: Bath Spa - ticket office closed Post by: ChrisB on August 12, 2023, 13:02:30 Which oddly, isn't publicy shared and unviewable without a facebook account.
Title: Re: Bath Spa - ticket office closed Post by: bobm on August 12, 2023, 14:11:38 Interestingly not mentioned on Journeycheck as a station with a ticket office not open as scheduled.
Title: Re: Bath Spa - ticket office closed Post by: ChrisB on August 12, 2023, 14:24:55 If its listed, all repairs will need agreeing by English Heritage - NR can't just walk in & start repairs.
Title: Re: Bath Spa - ticket office closed Post by: Mark A on August 13, 2023, 10:58:59 Bath Spa ticket office *is* out of action. A friend bought a long distance ticket there towards the end of the week but was unable to reserve a seat. Interim arrangements involve staff at a table but not able to offer the full range of services.
Mark Title: Re: Bath Spa - ticket office closed Post by: ellendune on August 13, 2023, 12:05:32 If its listed, all repairs will need agreeing by English Heritage - NR can't just walk in & start repairs. Technically not quite correct. If it is listed it may need listed building consent from Bath & NE Somerset Council (depending on the work required), who may consult * What was English Heritage was split a couple of years ago into the organisation that runs the properties, which kept the name, and the regulatory organisation that is now called Historic England Title: Re: Bath Spa - ticket office closed Post by: froome on August 17, 2023, 15:44:25 Bath Spa ticket office *is* out of action. A friend bought a long distance ticket there towards the end of the week but was unable to reserve a seat. Interim arrangements involve staff at a table but not able to offer the full range of services. Mark I went to renew my senior rail card there on Tuesday of last week, only to find that the ticket office was closed (pretty sure this was the first day it was) and that the staff in the lobby would not be able to do the renewal. So I had to fork out £6 to travel to Bristol to do it there. The next day, having booked a ticket on line, I went down to collect it from the ticket machine at Bath Spa, only to find that all the ticket machines were also out of action. A very frustrating start to the week, but it did improve once I was actually travelling away out of GWR land for a few days. Title: Re: Bath Spa - ticket office closed Post by: froome on August 20, 2023, 08:16:28 The ticket office now appears to have partly reopened. Presumably the repairs needed are just for one end of the office, as the left hand side (as the passenger looks at it) has been open for the last couple of days (and has had long queues when I've been there).
Title: Re: Bath Spa - ticket office closed Post by: grahame on August 20, 2023, 08:53:37 The ticket office now appears to have partly reopened... and has had long queues when I've been there I thought ticket offices were no longer used or needed :D ;D ;D :D Title: Re: Bath Spa - ticket office closed Post by: TaplowGreen on August 20, 2023, 10:47:15 The ticket office now appears to have partly reopened... and has had long queues when I've been there I thought ticket offices were no longer used or needed :D ;D ;D :D They are used.....by 12% of customers. Title: Re: Bath Spa - ticket office closed Post by: froome on August 20, 2023, 11:50:28 The ticket office now appears to have partly reopened... and has had long queues when I've been there I thought ticket offices were no longer used or needed :D ;D ;D :D They are used.....by 12% of customers. 12% of the users of Bath Spa station is a lot of people. Title: Re: Bath Spa - ticket office closed Post by: IndustryInsider on August 20, 2023, 12:28:40 They are used.....by 12% of customers. 12% of the users of Bath Spa station is a lot of people. 10.9% at Bath Spa. That's an average of 42 tickets sold each hour the office is open (52 if you include bookings collected) and there would be a lot of general enquiries and refunds etc. on top of that of course. Title: Re: Bath Spa - ticket office closed Post by: johnneyw on August 21, 2023, 11:35:25 10.9% at Bath Spa. That's an average of 42 tickets sold each hour the office is open (52 if you include bookings collected) That's quite an important point. In my experience, the prepaid ticket collect facilities at station machines, even when generally operative, all too frequently display a message to the effect that the prepaid ticket function is disabled. The message then advises to go to the ticket office for assistance, which is fine if there is one but rather less so when this occurs at somewhere like my local Redland Station where said ticket office closed during the 20th Century. Yes, the train managers should be able to issue the tickets from their machines....if they are present on that leg of the journey.....but for how long if such machines are being withdrawn from staff? It all results in added complication and stress, for even experienced rail travellers, let alone those newer customers. Title: Re: Bath Spa - ticket office closed Post by: ChrisB on August 21, 2023, 16:57:20 Yes, the train managers should be able to issue the tickets from their machines....if they are present on that leg of the journey.....but for how long if such machines are being withdrawn from staff? Where did you get that idea from? From station staff, yes - but not from on-train staff AFAIK Title: Re: Bath Spa - ticket office closed Post by: johnneyw on August 21, 2023, 21:24:08 Yes, the train managers should be able to issue the tickets from their machines....if they are present on that leg of the journey.....but for how long if such machines are being withdrawn from staff? Where did you get that idea from? From station staff, yes - but not from on-train staff AFAIK Unless I'm going more potty than I realised (entirely plausible) I had some printed off for me by one of the Train Manager/Revenue Protection staff on a journey earlier this year when the ticket machine at the local station TVM let me down. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |