Great Western Coffee Shop

Seems current TM is not aware of that fact.

ok, she is one doing a ticket check but my ticket was in its wallet on the table as it always is.

Every other TM walks past and just picks it up and checks it.

No, she stands three seats back and asks to see it in a snotty tone (after virtually insisting I get on in carriage E and not F) - not appreciating the tone I pointed her to it at which point she insists I show it to her.  I point out that every other TM I've come across manages to pick it up and look at it - so she said "Its your personal property so I cant touch it".

Personally I think she was too bone idle to walk two sets of tables back from where she was leaning against the buffet.

I'm not being funny, but if you feel that upset about it - have you made a complaint?

The ticket may remain the property of the train company, but is the wallet?

Even if the wallet in question was a simple plastic holder provided by the company along with the ticket, such things are given to the customer as freebies and therefore become the personal property of the customer. The customer might store personal information along with their train ticket - doner cards, bank details, photos, love letters; all manner of things which I can very easily imagine might cause both management and staff training personnel to advise staff against touching them as a general principle.

The last thing they'd want to do is give the grouchy travelling public even more cause for complaint than they already have.

Sorry, Mookiemoo, but I agree with Jim and Phil on this one.

Her attitude may have been inappropriate, but her point about not picking up any passenger's personal property without their formal permission is valid.

If you are that unhappy about her attitude, I too suggest that you note her name and make a formal complaint.

Would you like some salt and vinegar? Or perhaps some ketchup?

I mean, really, what else can you find to complain about in an attempt to remind everyone that you travel in First Class? PERSONALLY, I think you shouldn't put your un-shoed feet on the seats, but if I saw you do it, I wouldn't come on a forum and whine about it with the underlying motive of saying "oh, by the way, it was in First Class".

Excuse me - that was not the point!

I think FGW staff are great but there are one or two who need a customer service course.

I'm sorry - but there was no way of explaining my issue with referencing it.

Why do you think I have an underlying motive - I DO NOT.

You see, if I saw a passenger doing something I disagreed with I may come here nd let off steam - but I'm sure you'd find some way of attributing an ulterior motive to that as well.

Take the needle off the stuck record and shove it up your jacksy

Mookiemoo and miniman - would you please tone down the personal level of your discussion here?

Thanks.

railcard holders can be handled by ticket inspectors as they remain the property of the railway (I mean that blue plastic TOC issued railcard holders). tickets in personal wallets etc etc would need to be removed by the owner and handed over for inspection.

And mine was in the blue plastic wallet

if how you write on here is any indication of the way you speak to train staff no wonder they decide to show you whats what. you come across as quite arrogant and snotty. i am sure that you are not like that in real life but when you are on the trains you seem to just be waiting for a reason to have a go

I have to say when I read the intial comment I couldn't quite understand what point was being made. If the TM really was 3 seats back, even if you showed the ticket, they can't read it. And so you were asked to show your ticket? Doesn't sound like a great hardship to me in the greater scheme of things.

Am I missing something?

 

Property of the railway or not, I think it just seems ruder to pick it up off the table and check it, politer to ask for it really.

TM

"Can I see your ticket"

me

"Its there in the blue wallet on the table"

TM

"Show it to me"

Me

"Its in the wallet" - as I'm trying to sort stuff out

TM

"You show it to me"

Me

"Why dont you pick it up and look at it like all the other TM's do"

So you're saying that it was inconvenient for you to show the TM your ticket because you were busy doing something else? Honestly, if you speak to FGW staff like that, does it really surprise you if they are less than pleasant back?

I think sometimes you need to relise that not everyone is your personal slave!



Look, if you think it is a problem, I hope you have written in, unless I suggest you stop whining on here! Because nothing will change.


I think you were quite rude there actually! She asked for you to do it and the refused. And that comment you made at the end, she could of and probabally would of (if it wouldn't of ment the end of her!) told you to pick it up like most the other passengers seem to find the effort to do!




Please, feel free to do that!

You weren't exactly very helpful, the TM has probably just checked hundreds of tickets and the last thing she wants to do is wait hand and foot on some snotty First Class passenger!

Here's the most popular picture on my personal website:

(http://www.wellho.net/pix/mounthill.jpg)

It seems to get "hotlinked" from all over the place ... and it came to my mind when I read the thread above.   Sadly, I note that requests to tone things down a bit by one of the moderators haven't been universally headed, so I'm going to lock the topic.