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Title: Delay repay comes to domestic flights Post by: grahame on January 31, 2022, 14:25:21 Delay - repay comes to airlines - from the BBC (https://www.bbc.co.uk/news/business-60197462)
Quote The new rules would mean travellers could claim for delays of more than an hour, whereas currently they have to have been held up for over three hours. The plans would replace EU compensation rules the UK retained after Brexit. Transport Secretary Grant Shapps said the proposals "aim to bolster airline consumer protections and rights". Currently, domestic passengers on flights shorter than 1,500km (932 miles) can claim £220 for delays of more than three hours, but nothing for shorter waits. But the government says that, as a result of powers gained after Brexit, it could replace this system with a model similar to the one used by rail and ferry operators, which links compensation to the cost of travel. Under the new plan, which is under consultation, passengers would be entitled to: 25% of the ticket price for a delay of more than one hour but less than two hours 50% of the ticket price for a delay of more than two hours but less than three hours 100% of the ticket price for a delay of more than three hours. Title: Re: Delay repay comes to domestic flights Post by: ChrisB on January 31, 2022, 14:56:01 That might help level up the price of the two!
Title: Re: Delay repay comes to domestic flights Post by: IndustryInsider on January 31, 2022, 15:27:14 All sounds much fairer to air passengers to me...
Title: Re: Delay repay comes to domestic flights Post by: stuving on January 31, 2022, 15:37:05 That might help level up the price of the two! Maybe not, since as proposed cheap air fares only get cheap compensation. So that would put a stop to the kind of "windfall compensation" where I got €250 for the delay on a flight I paid for mostly with Avios. I had to wait for the end of the Jet2 court case, and then the supreme court's dismissive refusal to hear it, but BA did pay up. Title: Re: Delay repay comes to domestic flights Post by: ChrisB on January 31, 2022, 17:48:52 Airlines don't have to pay anything currently for domestic flights, so trhey'll want to cover potential losses for this & one way will to increase their costs.
Title: Re: Delay repay comes to domestic flights Post by: Surrey 455 on January 31, 2022, 20:38:40 Interesting. I've had several lengthy delays of up to 12 hours in the past which if the proposed plans were in force back then would have entitled me to a free flight.
A few years back I got £350 from Thomas Cook for a flight delayed by 24 hours under the EU scheme. I was very happy because I paid a lot less than that for the entire package holiday! ;D Title: Re: Delay repay comes to domestic flights Post by: broadgage on February 01, 2022, 01:17:01 Waiting to hear how the airlines wriggle out of this.
The obvious way is to reduce fares to say £1, thereby limiting the payout to a maximum of £1. Obtain the rest of what was previously called "the fare" as some form of non-refundable booking fee or handling fee. One might hope that this possibility has already been considered and outlawed by those drawing up the regulations, but don't count on it ! Title: Re: Delay repay comes to domestic flights Post by: Surrey 455 on February 01, 2022, 06:19:48 Interesting. I've had several lengthy delays of up to 12 hours in the past which if the proposed plans were in force back then would have entitled me to a free flight. A few years back I got £350 from Thomas Cook for a flight delayed by 24 hours under the EU scheme. I was very happy because I paid a lot less than that for the entire package holiday! ;D Oops. I didn't read the source correctly. Those flights were not domestic ones so would not be covered. Title: Re: Delay repay comes to domestic flights Post by: stuving on February 01, 2022, 09:51:39 Waiting to hear how the airlines wriggle out of this. The obvious way is to reduce fares to say £1, thereby limiting the payout to a maximum of £1. Obtain the rest of what was previously called "the fare" as some form of non-refundable booking fee or handling fee. One might hope that this possibility has already been considered and outlawed by those drawing up the regulations, but don't count on it ! I'm sure that's already covered by the rules about refunds, and in any case by general consumer legislation. For anyone who is still concerned, Q19 of the consultation (https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights) is: Quote If compensation for delayed domestic UK flights is linked to ticket price, what should the definition of ticket price include? There's no text with that question, so you wonder exactly what they were thinking it was about. Have people (like the industry) been complaining about the current rules? I guess it's about the things that already accompany ticket prices: taxes, airport fees, etc. Note that my "free" flight cost a bunch of Avios (which were not exactly free of cost, and in any case partly paid for by Tesco Clubcard points, which themselves are sort of free) plus a cash amount of £17.50 in lieu of taxes and other charges. So the rules about refunds already need to cope with stuff like that. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |