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Title: Discount on season ticket renewal after losing last one? Post by: Boppy on April 10, 2008, 14:25:03 Hi,
I usually travel between Reading and Paddington on a monthly season ticket. As I was due to go on holiday at the end of next week I decided to get a weekly ticket this time. Forgetfully I then went and threw my old monthly season ticket away - realising as I arrived at Paddington this morning that I probably need it to get the discount on my next monthly season ticket! Does anyone know if you are still entitled to the renewal discount on a monthly season ticket if you lose your last one? Are records kept where they can confirm your last purchase. Should I write to FGW explaining what has happened? I'd be grateful for any advice on the best course of action to take. Thanks! Boppy. Title: Re: Discount on season ticket renewal after losing last one? Post by: Chris from Nailsea on April 10, 2008, 14:47:25 Hi, Boppy, and welcome to the Coffee Shop forum!
Sorry, I don't know the answer to your question. However, we have many members here (FGW staff and other passengers!) who are 'experts' on ticketing, so I'm sure you'll get an answer! :) Title: Re: Discount on season ticket renewal after losing last one? Post by: swlines on April 10, 2008, 15:41:39 If you purchased a monthly season then a record should be held on when you purchased the season and its validity period - I'd suggest going to a ticket office to clarify it.
Title: Re: Discount on season ticket renewal after losing last one? Post by: Ollie on April 11, 2008, 00:04:18 A record should be kept, so providing you are renewing within 28 days of the previous expiring you will still get your 10% discount.
Title: Re: Discount on season ticket renewal after losing last one? Post by: Boppy on April 11, 2008, 10:46:32 Hi,
Thanks for the replies and welcome. :) That's good to know. I should be renewing within the 28days expiry period so I'll ask them to check. Thanks again, Boppy Title: Re: Discount on season ticket renewal after losing last one? Post by: Boppy on May 01, 2008, 17:14:14 In case other people are interested/have the same situation.
I did as suggested and explained that I was renewing within 28 days and I got my discount no probs. Huzzah! Boppy. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |