Great Western Coffee Shop

Welcome to the FirstGroup MTR South Western site for South West Trains employees. Over the next four months, we will be working with colleagues from Stagecoach to keep you updated on plans for the coming franchise. This site will act as an overview of our plans. As new information becomes available, we will update the site.

As with all new franchises, there will be some changes which will focus on providing our customers with the best service possible. We are building on the solid foundations of the existing franchise, so we do not propose to start everything from scratch. We do however want to understand what people think will work best. Alongside the information on our plans, you will see we have provided a series of Frequently Asked Questions and responses. These come from our shared experience of starting and ending franchises. If you have any suggestions for further questions you would like to see added to this site, please find the contact details at the bottom of the page.

At this stage we are not able to post responses to questions about changes to people’s roles and responsibilities as the aim of this site at this stage is to share general information about the new franchise rather than consult on specific changes.

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