Great Western Coffee Shop

Hi

I just spotted that the info on split ticketing has been updated in the new Conditions of Travel.. see 14.2 (pasted below for ease).

I buy 2x season tickets PAD <> STD that I split at Didcot. I sometimes catch the 16:30 PAD service and change at SWI because the 16:45 service doesn't stop at Didcot. Under the new Conditions of Travel, is the implication that using 2 season tickets means the train does not actually need to stop? It doesn't make clear that the 2nd ticket can't be a season ticket (which was clear under the old Conditions of Carriage).

14.2 If you are using a Season Ticket, daily Zonal Ticket, or another area based
 Ticket such as a concessionary pass, ranger or rover in conjunction with
 another Ticket and the last station at which one Ticket is valid and the first
 station that the other Ticket is valid are the same, then the train does not
 need to call at that station for your combination to be valid.

Thoughts welcome!

I think this means you cannot use 2 season tickets.  If one of the tickets is a season then the other must be another sort of ticket. 

First off, a very warm welcome ro the forum t0m.  :)

Under the new National Rail Conditions of Travel (NRCOT) two Season Tickets can be used in the way the OP states provided they cover the entire journey. There is no need for trains to call at the split point.

This is a relaxing of the previous rule regarding split Seasons. Prior to October 2016 the train you were on had to call at the split point when using two Season Tickets. The wording of Condition 14.2 in the new NRCoT says nothing about what the second ticket should or must be. So it can be any ticket type, including Season.

So, in your case tOm, what you are proposing is fine. Split your Seasons at Didcot Parkway and travel on services between London Paddington <> Swindon/Stroud that pass through Didcot.

My reading of the amended (re-written) rules (see 2b for your query):

On holding one ticket to cover several end to end journeys ...

1a. If you buy a Melksham to London (Terminals) ticket you are allowed to start your journey on any train it's valid on, and to break your journey at any point along the way provided that the the ticket your travelling on is also valid on that continung train.

1b. If you fail to make the whole journey (join late or leave short) that's OK on most regular tickets.  It is NOT valid on Advance or Megatrain tickets, and I don't think it's valid where the only reason you're allowed onto a particular train is because its a through train (no local example ... in Scotland, examples on the Fife circle)

1c. You can also leave a gap in the service you travel on and use your ticket in parts.  For example, on an off peak Cambridge to Melksham ticket last week I wanted to cover the Paddington to Hayes and Harlington section in the peak and bought a separate ticket for that section.  At Paddington (obviously!) and Hayes and Harlington (not quite so obvious) I broke my journey.

1d. I am in some doubt as to what the rules are for splitting and resuming on a different route - using (for example) an "any permitted" ticket from Melksham to London, breaking the journey at Didcot and resuming at Theale. I would suspect that's not valid and that resumption needs to be on the same route, so Tilehust or Pangbourne would be fine where Theale is not.

On using several tickets to cover a single journey ...

2a. If you buy multiple tickets to cover a journey, and they cover the complete journey in sections, you can use them on any train which calls at the station(s) at which you transfer from one ticket to another, subject to both / all the tickets being valid on the trains / for the individual journeys you're making on those trains.  On advance tickets which are valid for travel in specific seats, ther may be a requirement for you to change seats at the station where you transfer from one tickt to another.

2b. If you have multiple tickets to cover your journey and one is a season ticket, ranger, or rover, you may addtionally to rule 2a travel on a train that passes through but does not stop at the station where you switch to or from that season ticket, ranger or rover. As from 1st October 2016, the type of the second ticket involved in this split is immaterial - just its validity. This is a relaxation of previous rules.   I am unclear as to how this rule applies to trains using avoiding lines and not "passing though" stations such as Westbury, Frome, Weston-super-mare and Gloucester.

Some things you are NOT allowed to do ...

3a. You are not allowed to transfer from one ticket which is NOT a season ticket, ranger or rover to another ticket which is NOT a season ticket, ranger or rover at a station where the train does not stop, even if you make another join elsewhere in your journey from onto a season ticket, ranger or rover. This is a tightening of the rules as from 1st October 2016.  For example, if you use a ranger / rover such as a Freedom of Severn and Solent up to Cheltenham Spa, and travel on to Glasgow on a series of split tickets, you could previously do a second split at Oxenholme even if the train didn't call there, but that's no longer allowed and you are now limited to trains calling at Oxenholme.

3b. Where you use multiple tickets for a journey, you are not allowed gaps in the coverage of your route.

3c. You are not allowed to use any part(s) of any ticket out of sequence. For example, you can't use any part of the outbound ticket once you've started to use the return part.

On routing ...

4a. An "any permitted" ticket is valid via any route offered on ticket booking engines for the journey or any route offered through the routing guide.   It does NOT mean any route that you consider as a passenger to be reasonable.

4b. Tickets routed "via Xxxxxx" are accepted on trains that pass though the station at Xxxxxx without stopping as well as ones that call there.   Between Xxxxxxxx and your start and end points, any permitted route may be taken.

When the rules don't 100% apply ...

5a. Authorised rail staff can make exceptions - for example, I have been allowed to travel early on an advanced ticket where the service I was booked on was severely delayed, and I have been allowed when travelling on an advance ticket to leave a train early (at Chippenham) because the train was running late and the final connection to Bradford-on-Avon (where I was ticketed to) would have missed.

5b. During planned or emergency engineering works, where trains are diverted away from their normal routes, or where no service is being offered via the ticketed route even though one was scheduled? For example London to Exeter "via Taunton" should be accepted on trains diverted from Castle Cary via Yeovil.

At this point, the above is just my personal reading and is in no way guaranteed to be correct, so you cannot trust it and must check/ask as you book.  It's something that does need writing up as a reference for people, so I would welcome comments / questions / corrections, but even after that's done it will need to remain advise to be checked at time of travel.   

That all looks... terribly confusing! But thanks for trying to make sense of it.

Looking at your 3a, it appears that we could still (as we've often done in the past) buy a Freedom of Wales ticket which is valid from Severn Tunnel Junction and buy a ticket from Bath to Severn Tunnel Junction to make our journeys to Bangor, although many of the trains do not stop at Severn Tunnel Junction. We have had a few *discussions* about doing that with various train managers.

I've never quite understood how split ticketing policies can be enforced. Your ticket is punched as having been on the journey, but doesn't record where you decide to split, so presumably you can rejoin the train anywhere en route.

Thanks for that brief and unambiguous explanation Grahame  :D

It ain't easy ... I thought it might be a good idea to at least try ...


Valid - I would agree (not that my opinion carries any official standing).  Ticketing is complex - you're probably a member of our "Frequent Poster's Club" by now, and you'll note a long thread in there which relates to "discussions" with railway staff who aren't fully aware of the details of ticketing themselves.

There are ... 3,216,917 different station pairs that you can buy tickets between and there are at least 2, more often 4 and sometimes a lot more ticket types (singles, returns, peaks, off peaks, first and standard class just for starters) and whilst there are blanket-ish rules that apply to whole rafts of tickets, it's sometimes hard to know (and sometimes perverse) where that border is.


Splitting isn't too hard with on train inspection.  Break of journey and rejoins is very technical and interesting to enforce and often has to be taken on trust.  But there are mechanisms in what gates encode onto tickets and in the stamps (and shapes of holes and scrawlings on tickets) that means it's not quite so much on trust as you might imagine.

Grahame, 2b got me thinking, and main example is the night riviera where my example stands out. Travelling Sunday night passenger holds an Exeter to Taunton season, they top up with a Taunton to London ticket, but how far in advance is routing advertised if at all? I know of realtime trains through my interests, but isn't something your typical passenger may know.
On Sunday nights sometimes it goes Honiton and sometimes Taunton.
Is their provision for passengers using such a split?
Other occasions with the sleeper is between Taunton and Reading there are multiple options it can take.

I suspect 5b would apply - engineering change off normal route;  whether it's in the rules or not, I can't see any train operator wanting to challenge you on a split because the rail industry changed normal practise for the one night!

Re 1b, would a local example be the morning XC service from Cardiff northbound via Temple Meads.  Could you use it to travel from Filton Abbey Wood to Parkway via Temple Meads, whereas I presume normally that would not be a valid routing?

That sounds like the sort of thing ... but it's not one I've heard mentioned previously.

This is covered in the Conditions of Travel:


The 0741 service from Filton Abbey Wood is a direct train service to Bristol Parkway, albeit via a reversal at Bristol Temple Meads.

It is coming up to annual season ticket renewal time and I pose the following by example only for criticism: (prices are today's numbers)

An annual First Class season ticket between Didcot and Paddington is £10,884.

But by splitting the season at Maidenhead, the following figures are derived:
Didcot - Maidenhead: £4340 and Maidenhead - Paddington: £4404 - a combined total of £8744 (representing a saving of £2140).

With the rule changes to the NCoT, one could now take any up express from Didcot to London as it no longer needs to stop at Maidenhead; just pass through.

The only downside over a £10,884 ticket is that the split combination is not valid via Staines and Waterloo - Hardly a downside at 25 versus 90 minutes. Have I missed something here?

Re BNM's answer above....

Doubling back used to be banned under the old comditions. Has that ban been lifted?

I don't thinks so - but "doubling back" was banned under the routing guide. This "use any through train" rule is in addition to the routing guide and so doesn't take on the routing guide's doubling back limitations.

All Swindon to Cheltenham trains double back at Gloucester!

For the purpose of this ticket sales rules, "doubling back" means passing through a station twice - so on the Cross Country service from Filton Abbey Wood to Parkway, that's Lawrence Hill and Stapeleton Road and arguably Filton Abbey Wood itself.

If doubling back were not allowed where there are no stations involved, through ticketing would not be allowed from Maidenhead to Marlow ... from Plymouth to Gunnislake ... from Liskeard to Looe on trains that call at Combe Junction! ... from Filton Abbey Wood to Bath Spa, except on the 5 times a week Rhubarb Loop train ...

I guess the test is whether you can oersuade the journey planners to priduce the journey?....

It was permitted on direct trains as long as the direct  train only called there once.

No, not so. You weren't allowed to double back even if you simply passed through.

As far back as at least 2009, if not further a direct service was valid, and trumped all other routing rules.
Google rail routing guide direct trains, and several historic results, all evidencing the direct train rule come up.

Oh, OK, maybe I was thinking of changing trains & returning. That you certainly couldn't do.

Doubling back limitations only apply when you choose to use the Routeing Guide to find/check if a route is valid. You do not need to consult the Routing Guide beyond the introduction if you are on a direct (through) train.

The preamble (Instructions - Section A) to the Routing Guide says:


No need when planning to use a direct (through) train to go deeper into said guide.

So I popped into Didcot Parkway ticket office and posed the same question. Different answer - as I had expected.

No change as far as they are concerned - one to be a season and the other, [another] kind of ticket.  I pointed out that [another] could also include a season ticket but they stated that in their recent training nothing has changed because the second mention of the word 'ticket' didn't explicitly say 'season ticket'.

So who is right? What was the intent of the person{s} who wrote the changes? How should it be read and interpreted by a reasonable person; or an official of the Great Western franchise? We know from past experience that these are not necessarily of the same outlook!

Where do you suggest I could get official clarity on this before the 31^st December?

I doubt you wil now...transport Focus

However. A season is a ticket, by definition, otherwise travel wouldn't be allowed!

The NRCoT are right. Staff at Didcot Parkway are wrong. If something in a contract term is not explicitly forbidden then it's allowed.

Interpretation of a contract term that could be considered ambiguous (not that there is any ambiguity in NRCoT 14.2) should favour the customer.

Nowhere in the public domain does it say your second ticket must be of a particular type. Or that certain types of ticket are excluded from 14.2

I would agree with that.

It's quite possible that the newly written terms weren't intended to allow the linking of season tickets together without a stop, but now that the change has been made and adopted it's "the law" until the law is changed again. It may well requiring an information sheet / update / training memo to make them aware.

One thing that did strike me as interesting is the "first station / last station" business


So under the old scheme, a London to Oxford season ticket and a Didcot to Swindon single would have been fine on a train not calling at Didcot - for example, someone who live in Oxford and commuted from there to London but was going out partying (lucky chap!) one evening in Swindon would have been fine on any train, but must now catch one that calls at Didcot.  I wonder if that's an intentional tightening ...

Especially as the previous incarnation - NRCOC section 19 - explicitly referenced the other ticket(s) being "normal" tickets and now that term has, in effect, been deleted in section 14 of the new NRCOT.

They should employ better lawyers/proofreaders if that was not the intent as I am in agreement, there is no ambiguity about the phrase "another Ticket".

And before "the railway" tells me it's not, a Day Travelcard is a daily Zonal ticket IMO which will enable me to do my own splits if necessary (as you can't buy boundary zone tickets online).

That's the way I read it as well.

Having had a (very polite) run disagreement over a valid split ticket combination being refused sale to me at Bath Spa about 10 years ago, despite showing a copy of the NRCoT which clearly permitted the split, I concluded that the NRCoT are not a major part of the training ticketing staff receive.  They seemed to be denying me the ticket split on the basis of their own sense of right and wrong - "it wouldn't be fair", "paying less for your journey than the real price is equivalent to fraud" - rather than on the basis of the law.  

Remember your ticket validity is determined by law not by what staff tell you.

I doubt Oxonhutch is going to get the right answer/reassurances from GWR in time for his purchase at the end of the year.

Worst case scenario: the season tickets get confiscated by a guard, in an instant you're over 8 grand down, needing to buy new tickets and facing a battle with the highly efficient customer services.

Though I may have found a loophole ;)
...so using the logic at Didcot Parkway, Season tickets cannot be confiscated because they are not a Ticket!

Hmm, only within the zones, IMO.

An out-zonal Travelcard (say from Oxford) would only be zonal within the 1-6 zones marked on the ticket - so an extension from another part of zone 6 (say to Colchester) would apply, by an extension from Didscot-Swindon, or Oxford - North wouldn't, and you'd still need to stop at the point your Travelcard was valid, IMO

Yep, agree with that. In a lot of cases ticket offices would not issue the boundary zone ticket and just issue it from the last station in zone 6 anyway so this tidies that up.

I think you are reading too much into it.  For the season ticket the last station from which it is valid is Didcot so the combination will still be valid. 





Edit note: Quote marks fixed, for clarity. CfN.

Indeed. If the tickets are valid at an intermediate station on a permitted route then splitting at that intermediate station is fine.

So, as an example, a London Terminals to Oxford Season can be combined with a Culham to Swindon ticket (of any type, including another Season) with the split point being Didcot, where they are both valid. And with one (at least) being a Season you can take direct services between London and Swindon that don't call at Didcot.

Why have they used "last" in the blurb then?

Surely that means the last station at which your season is vslid - Oxford - in this case. So its referring to using a further ticket as an extension *beyond* the "last" station, Oxford.

If they meant any station before the "last" station, surely they wouldn't have used "last" at all?

Using my example, the last station where the first ticket is valid, for the journey being made, is Didcot. For the second ticket the first station where the ticket is valid, for the journey being made, is also Didcot.

Both tickets are valid at Didcot, and the example journey is on a permitted route for both tickets. Ergo, the split and no need to call at Didcot is allowed.

To adduce from Condition 14.2 that you can only split at the destination/origin stations named on the tickets isn't correct. The condition mentions Rovers. What are their destination/origin stations?

14.1, 14.2 and break of journey conditions are there to make journey opportunities more flexible. A passenger benefit. That you may save money by splitting is a bonus. There are many cases using 14.1 where splitting yields no saving or would cost more than a through ticket

If the intention of the TOCs had been to limit split ticket opportunities to prevent people saving money, they would have found a way for the RDG to word the NRCoT accordingly. I suspect they wanted to have something codified that did limit splitting to undercut the through ticket price, but couldn't reach agreement with the DfT and Transport Focus on a suitably legally watertight wording.

The fares disparities that lead to split ticket savings are the fault of the industry itself. Passengers having the right to take advantage of such disparities are wholly justified in doing so. Thus, such rights are codified in the NRCoT.

Wow.. what a great thread I started! Thanks for confirmation, and apols that I missed all of this. Didn't quite expect such a reception! And great news that I can now take the non-stopping trains as well as the stopping ones and split at Didcot.

I'm still not clear whether it would be worth taking the risk of buying a split ticket at Maidenhead though. Would save me £400! I rarely take a train that stops at Didcot..but they all go through it obviously!

Just one note of caution. There are a minority of rail staff out there who will be unaware of what's allowed when it comes to split tickets. Staff training in the NRCoT is woeful across all Train Operating Companies. Some staff will be unaware of the recent changes to the Conditions.

And sadly, some staff will adamantly claim that the tickets you hold, or propose to purchase, are not valid for the intended journey(s) despite fully complying with the NRCoT.

Available at stations, my advise would be to carry a copy over the next few months...I am

This is like the difference between the free evangelical churches, where anything goes unless it is explicitly banned, and the Plymouth Brethren, where everything is forbidden unless it's compulsory.

good advice, but not always sufficient.  I've had splits refused despite showing the relevant part of the NRCoC

Then provide name & address details plus some ID and stand ground.

With this cautionary tale from someone who stood their ground...

Had a GWR TM call BTP who met me at my destination.

TM ruined a Pullman meal, had me speaking to God knows who on her phone, embarrassed me in front of fellow diners and Pullman staff. Then handed me to BTP at destination. All because she wouldn't accept the split tickets I had were valid and allowed by the Conditions of Carriage (as was).

BTP were happy with my explanation of validity and were perplexed why they were even called. I was somewhat miffed that they let my accuser go before I got to explain my side and counter her assertions.

Never saw that TM again though. Hopefully she's found a role more suited to her people skills.

Bearing in mind the changes in October, it would be very useful formal confirmation of what is and isn't allowed - useful not only for the passengers but also, I suspect, for GWR who are not (after all) the setters of the conditions.  No promise of success in getting such confirmation, but I'm seeing what I can do.

The whole split ticketing to save money thing is, of course, a farce.  If you never saved money on a split, there would be no problem on accepting such a ticket combination whether or not the train stopped at the place anyone with multiple tickets moved from one to another.

For anyone challenged on a valid combination, or being refused sale of a combination, remain positive and polite, ensure you know / see the ID of the person challenging or refusing the sale, and I would tend to invite others around me to witness what was going on.  Whilst not looking for something to go on longer than necessary, I would probably be thinking to myself "if I have been challenged incorrectly, how many other passengers has (s)he done this to?" and might press for a definitive resolution rather than an "I'll let you carry on this time" ...

A prison officer maybe?

Misuse of police time...isn't that a crime? "Wasting police time"?

Suspect BTP complained to management, hence you not seeing her again

Thanks everyone. Be interested if you manage to get an answer from GWR!

I ended up renewing 2x tickets splitting at Didcot. It's only on the odd occasion I might need to take a service that doesn't stop at Didcot, so should be fine. I don't have the patience to challenge train managers every day with a further split at Maidenhead!

I have to confess that I have buckled under the pressure and renewed my Gold Card as per last year.  To be honest, until I can get a definitive answer I am not prepared to accept an assault against my right of passage every day, and even get a record with the BTP, just to exercise what I do believe is my right under the new NRCoT to split my tickets at Maidenhead.  Three hours a day of potential hassle and aggravation on top of a full time, full calorie job in London is not my idea of pleasure, so I am forced to look to the long game. 

I do believe I am in my rights to have saved a considerable amount of money; and this post on 31/12/16 serves as my dated protest at being advised [forced] by GWR ticket staff to buy a ticket (or combination) at a greater price than I should properly pay using the published legal conditions currently in force. CKQ6285P.

One other 'anomaly' is that seasons from Didcot and Oxford have the same price, yet the latter clearly has a lot more obvious varied journey potential in it, especially now.

So all those at Didcot buy a season from OXF....which most already do. GWR now los ing out, not the customer

Indeed - although there are probably still a few that don't know and just buy the ticket for the actual journey they take.

As the National Rail Conditions of Travel are set as an umbrella over all train operators, I believe that the definitive answer needs to come from a central point rather than from within GWR.  We may find that there are test cases elsewhere in the UK which establish the detail one way or another; as GWR account for less than a tenth of the trains operating in the UK, there's at least a 9 out of 10 chance that the answer  will be from somewhere else!

It used to apply as far as Banbury some years ago.  I think that the price at the place of join with a competing operator/price setter limits the gouge on the GWR route!

I believe that *technically* a Didcot to London season may be valid routed via Banbury - certainly you can coax an itinerary out of the National Rail planner for this route for a round trip on a one day travelcard. This is though one of those that is difficult to reasonably argue for.

I tried a while ago & couldn't find one.

Do you want to try again/give us the details?

More than worth the Didcot pax getting the OXF season now, what with Chiltern's route then being an option too. Real good value now

I can't find a journey planner that will offer Didcot to London fares valid via Banbury (nor for that matter via Bicester Village). The National Rail website will give you an itinerary, but makes it clear you need more than one ticket for the journey.

The National Rail Routeing Guide shows the only permitted routes from Didcot to London are the direct one to Paddington, or changing at Reading for Waterloo.

ChrisB's suggestion for Didcot to London commuters to buy a Season from Oxford is excellent advice. The monthly and annual 'Any Permitted' are the same price from Didcot and Oxford, but the Oxford one allows travel to London Marylebone in addition to Paddington and Waterloo.

Try Didcot to West or South Ruislip.  Often the fare via Banbury is cheaper as it is routed "not London". Therefore, "Any Permitted" should accomodate either route.

And the Any Permitted is the same price as the Oxford - Zones 1-6 Season.

Looking at BRFares I can't see any 'not London' Seasons for Didcot to West or South Ruislip. The only alternative routeing for Seasons is 'AAA Newbury' (Also Available At).

Wembley Stadium was the other end I was thinking of. You can certainly get itineraries via Banbury or London (and now Oxford parkway) for this from Didcot both for simple return ticket and a one day travelcard (done it). How use of a such a season on the route might be treated is outside my expertise - and was a mere thought exercise really. I guess that a lack of a not via London option is the likely problem - it seems to be only sold as a London zone 1-6.

Is that available as a season?
Is that available as a season?

I assume not all Chiltern services stop at Wembley Stadium and you would need to combine the season (if it exists) with itself to reach Marylebone?

Combining a season ticket with itself has previously been confirmed by GWR First Great Western in writing as OK in NRCoC days for Shalford-London (which allows travel from Guildford via SWT and via stopping services to Redhill, in addition to semi-fast services to Redhill - i.e. Gatwick Airport trains which generally do not stop at Shalford).

As I indicated if you look for such a season ticket then you are offered London + Zone 1-6. Which might not tick all the boxes.

But is it in some way the same issue as if you search for a return ticket for Didcot-Wembley Stadium you are offered a one day travelcard for Didcot-London Zones 1-6 (although a straightforward return is also available at a lower price but more than Didcot-London Terminals)?

Trains from either Oxford or Banbury to Marylebone in general only stop at Wembley Stadium when there is an event of significance going on there. Otherwise a change is needed usually at High Wycombe.

Looks as though your suggestion is only valid DID-PAD-MYB-Wembley Stadium then.

Didcot-West Ruislip has a not via London fare for a one off journey - but it costs more than via London.

So it looks as though there aren't any seasons valid via Oxford to MYB then, or even short of MYB

Not sure if anyone has been able to clarify to me why a one day travelcard is valid for a one off whereas the equivalent season isn't. As I said this is all beyond me, even as an academic exercise.

I'm not losing any sleep over it though.

Could be to do with maltese cross routings (+) involving cross-london tube travel. I tried a couple of examples and a day ticket would be offered, but not a season ticket. Maybe a TfL settlement thing?

If going via Oxford & Chiltern, no maltese cross is required - the presence of one would indicate both routings (via PAD or OXF) would be valid.

How do you get a Maltese cross?

Pinch his Pastizzi.

Next week we'll show you how to make a Venetian blind.

Stand by for the week after when I will show you how to make a Swis Roll !
Might come in handy if a Grown Up was arround when this is demonstrated .

That's me disqualified...

You can make a French fry by telling him his chippie is in line for a Michelin Star

And remember that Irish Mist the boat from Rosslare because they caught the train that didn't connect

But what has this to do with split season tickets?

Answer I have received from Passenger Focus:


That's the Passenger Focus view ("our") and not the view of just an individual there ("my").  I will follow up in more detail on "frequent posters" ... members posting in this thread who are not yet frequent posters - happy to copy you on my further comments / please just ask.

Pass that to GWR for their comment!

I'm following up at http://www.firstgreatwestern.info/coffeeshop/index.php?topic=17831 / soliciting further inputs there.

Made my first attempt at doing this today on the 16:45 Paddington to Swansea service today with no stop at Didcot. TM seemed happy with the ticket although it's hard to know whether he actually looked at it in detail or not. :)

I'd be interested in the further thread on this, but can't seem to access it..

The PassengerFocus view is helpful. Would be great to get GWR to confirm their view. Probably requires waiting 2 months for a reply from their customer services team though.. only to find they answered the wrong question!

Sorry about that, t0m - you should be able to do so now.  ;)