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Title: Refund on purchased but unused ticket. Post by: grahame on June 15, 2016, 07:20:57 Scenario ... Prior to joining a train at an unmanned GWR station with a ticket machine, I purchased my ticket correctly. But while awaiting the train, I received an email cancelling the appointment I was to travel to and I returned home. The ticket had a 5 day outward / month return validity and I retained it, expecting to travel later in the week, but will not now be doing so. I'm not a great one for refunds, but ... can I?
Clearly I can't return it to where it was bought. I'll be at another GWR station with an open (I hope) ticket office tomorrow - can they organise a refund. Yeah, I know - not there problem I didn't travel, and do I feel morally justified in reclaiming - the ethic issue, even if the rules allow it. Title: Re: Refund on purchased but unused ticket. Post by: Ollie on June 15, 2016, 07:58:00 No issue getting refund but is subject to £10 admin fee. You have 28 days to apply for it.
Title: Re: Refund on purchased but unused ticket. Post by: grahame on June 15, 2016, 08:30:00 No issue getting refund but is subject to £10 admin fee. You have 28 days to apply for it. No, I accept the admin fee - very fare / "my silly fault" ... for buying the ticket then finding I wasn't headed ... Title: Re: Refund on purchased but unused ticket. Post by: ChrisB on June 15, 2016, 09:01:29 I suspect you have to apply by post....but Ollie ought to be able to answer your other Q
Title: Re: Refund on purchased but unused ticket. Post by: Ollie on June 15, 2016, 09:31:21 Any ticket office should be able to accept the refund. Some refunds may have to go via accounts if it's a station that's not able to process refunds themselves, but this wouldn't stop them from being able to accept the refund to get it processed.
Title: Re: Refund on purchased but unused ticket. Post by: BerkshireBugsy on June 16, 2016, 18:14:13 Any ticket office should be able to accept the refund. Some refunds may have to go via accounts if it's a station that's not able to process refunds themselves, but this wouldn't stop them from being able to accept the refund to get it processed. I seem to remember being in a similar - but not identical - situation in that I had bought a day return from Thatcham to Paddington (no travel card). I made the inbound journey but just as I got to the concourse Paddington for my return journey I got an email asking me to go somewhere not covered by GWR. So as I was at the station - with my wits about me for once - I took the ticket into the Paddington ticket office where they filled in the form and sent it away to be processed and (I think) about 8 days later I got the unused portion of the ticket - 10% refunded.- Title: Re: Refund on purchased but unused ticket. Post by: ChrisB on June 16, 2016, 18:25:13 £10, not 10%, deducted, I would hope?!
Title: Re: Refund on purchased but unused ticket. Post by: BerkshireBugsy on June 16, 2016, 18:27:12 £10, not 10%, deducted, I would hope?! Yes, not that clear...what I meant was... about 8 days later I got the (unused portion of the ticket - 10%) refunded. If you get my meaning! This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |