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Title: Ticket office hours change proposal Post by: grahame on December 15, 2015, 17:07:56 Headlines and summary chart from GWR:
Quote Great Western Railway (GWR) hereby gives notice of its proposal to alter Schedule 17 Ticket Office opening hours using the minor change process at 25 stations, details of which are attached (Appendix A), in accordance with the Ticketing & Settlement Agreement, Chapter 6-17, Clause 1.(a). GWR also gives notice of its proposal to alter Schedule 17 Ticket Office opening hours using the major change process at 18 stations. Details of these are attached (Appendix B) in accordance with the Ticketing & Settlement Agreement, Chapter 6- 18, Clause 1. (a). (http://www.wellho.net/pix/bomchanges.jpg) (http://www.wellho.net/pix/bochanges.jpg) Comments requested to Passenger Focus or to TravelWatch SouthWest - notices should be appearing at stations soon; some copies in a .pdf file [here] (http://atrebatia.info/bochanges.pdf) I have further / longer description available - happy to post up further segments in reply to question / comments / requests. Title: Re: Ticket office hours change proposal Post by: Chris from Nailsea on December 15, 2015, 23:32:38 Memo to Great Western Railway (GWR): It's your station at Moreton in Marsh. ::) :o
Title: Re: Ticket office hours change proposal Post by: eightf48544 on December 23, 2015, 21:11:07 Is there a link to the tables?
Title: Re: Ticket office hours change proposal Post by: grahame on December 23, 2015, 22:17:27 Is there a link to the tables? You're very welcome to go direct to the images I've quoted which I've put on my website at http://www.wellho.net/pix/bomchanges.jpg and http://www.wellho.net/pix/bochanges.jpg The original message I received was an email without (as I recall) a link to the same thing on any web site Title: Re: Ticket office hours change proposal Post by: grahame on December 24, 2015, 08:33:41 1. Due to the Christmas period, an extra 28 days is being allowed for consultations
2. A poster went up at one of the Wiltshire stations in error. Wiltshire changes are as shown in the tables - limited to Bradford-on-Avon, Westbury and Warminster. Title: Re: Ticket office hours change proposal Post by: Oxonhutch on December 24, 2015, 09:17:51 Any idea why Cholsey and Cookham appear in both the Major and Minor tables?
Also, the largest change (+7h00m) is in the Minor table, the maximum in the Major table being +5h30m. Confused. Title: Re: Ticket office hours change proposal Post by: grahame on December 24, 2015, 10:17:23 Any idea why Cholsey and Cookham appear in both the Major and Minor tables? No Quote Also, the largest change (+7h00m) is in the Minor table, the maximum in the Major table being +5h30m. Confused. Guessing - the 7 hours is one day per week, the 5.5 hours is 5 days per week (so 27.5 hours) ?? Title: Re: Ticket office hours change proposal Post by: ChrisB on December 30, 2015, 10:36:22 I'm informed by GWR Managers that this is simply normalis8ing the current booking hours so that these feature in the franchise - currently, the times quoted in the franchise aren't the actual opening hours.
So - anyone find that the new hours aren't the current actual hours, please report here. Otherwise it's purely normalising what already exists Title: Re: Ticket office hours change proposal Post by: Oxonhutch on December 30, 2015, 12:27:37 So - anyone find that the new hours aren't the current actual hours, please report here. Sorry Chris, your statement confuses me. My station currently opens and closes at the times listed in the Current Opening Hours column of the tables. New hours will apparently be implemented in February. My station supervisor expressed surprise that I knew of the forthcoming changes and asked me how I was aware. Title: Re: Ticket office hours change proposal Post by: ChrisB on December 30, 2015, 13:00:52 ok, thanks for this - maybe the Managers I dealt with were referring to only their own patches.
So, you may find at some of these stations that what is proposed is actually already in place & they're purely normalising the situation by amending their franchise to reflect this. So check first before responding to he consultation. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |