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Former Under Secretary of State for Transport, the Rt Hon Norman Baker, is to be the new Chair of Bus Users.

Norman Baker said: ^I am delighted to be joining Bus Users UK. I know from my time as a transport minister just what a valuable role they play on behalf of bus passengers. Bus travel is a crucial and often neglected form of public transport. I am strong supporter both of the bus and the bus passenger, and will be bringing that to my role for Bus Users."

"Bus Users UK is a non-profit organisation which works on behalf of all bus users to ensure that operators meet your needs. Think of us as the voice of passengers."

New Deputy Director for Bus Users England

Natacha Tagholm has been appointed as our new Deputy Director for England.

Natacha will be responsible for managing the team in England under Director, Dawn Badminton-Capps, and working to drive forward Bus Users^ mission to improve standards in services and make the bus a viable choice for everyone.

In welcoming Natacha to the post, Dawn said:  "We are very pleased that Natacha is joining us. Her knowledge of the industry and customer service skills will add even greater value to the England team."

Before joining Bus Users, Natacha was Regional Customer Service Manager for First in the South West and Wales, responsible for using customer feedback to improve services as well as community and customer engagement, particularly with schools and disability groups.

Having lived and worked overseas, Natacha brings with her a wealth of customer service knowledge gained across a number of cultures and industries.