|
Title: First Group Talks to its Customers Post by: John R on February 01, 2008, 21:02:32 Sadly, not FGW, but FCC. Their quarterly online chat attracts a goodly number of sensible questions, some "you're never going to satsify me but I'm going to keep on arguing anyway" questions, and a large number of rather cranky spotter questions, which the Engineering Director patiently answers.
But fair play to Elaine Holt and her team. Mind you they're getting additional rolling stock in the next year, but they've had their own fair share of problems and criticism since taking over the franchise. What do you reckon, the Andrew and Andrew show on FGW's website. http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=78 Title: Re: First Group Talks to its Customers Post by: Ollie on February 01, 2008, 21:05:20 FCC customers appear to be welcoming to that.
FGW did their meet the manager session at Oxford so you could speak to actual people and got told they should be focussing on running a service. I don't think FGW will win with passengers either way. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |