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Title: Compensation for season ticket holders Post by: SusanW on February 25, 2007, 13:49:51 All season ticket holders are entitled to discounts (5% or 10%) when they renew if FGW hasn't lived up to their reliability and performance promises:
Performance results: http://www.firstgreatwestern.co.uk/Content.aspx?id=265 (http://www.firstgreatwestern.co.uk/Content.aspx?id=265) Compensation info (see section 5.8 ): http://www.firstgreatwestern.co.uk/Content.aspx?id=442 (http://www.firstgreatwestern.co.uk/Content.aspx?id=442) I know that Oxford travellers are currently entitled to a 5% and have been for some years! Susan Ox Rail Action This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |