Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: ruthg on January 25, 2008, 13:20:34


Title: Discrepancy in season ticket discount?
Post by: ruthg on January 25, 2008, 13:20:34
Does anyone know why I get more discount at Westbury than Frome Station for a monthly season ticket travelling between Frome-Swindon? Prior to double discounts, Frome Station discounted by 5% and Westbury by 10%, this is now 10% and 20% respectively.  ???

Title: Re: Discrepancy in season ticket discount?
Post by: grahame on January 27, 2008, 06:25:50
Quote from: ruthg on January 25, 2008, 13:20:34
Does anyone know why I get more discount at Westbury than Frome Station for a monthly season ticket travelling between Frome-Swindon? Prior to double discounts, Frome Station discounted by 5% and Westbury by 10%, this is now 10% and 20% respectively.  ???

Hi, Ruth ... looks like that might be one for Customer Service, or to any of our staff here have a clue?

Title: Re: Discrepancy in season ticket discount?
Post by: Jim on January 27, 2008, 08:28:33
Quote from: grahame on January 27, 2008, 06:25:50
Quote from: ruthg on January 25, 2008, 13:20:34
Does anyone know why I get more discount at Westbury than Frome Station for a monthly season ticket travelling between Frome-Swindon? Prior to double discounts, Frome Station discounted by 5% and Westbury by 10%, this is now 10% and 20% respectively.  ???

Hi, Ruth ... looks like that might be one for Customer Service, or to any of our staff here have a clue?

Are they not in different "performance" areas, so discount is different?

Title: Re: Discrepancy in season ticket discount?
Post by: ruthg on January 27, 2008, 10:15:43
Quote from: Jim on January 27, 2008, 08:28:33
Quote from: grahame on January 27, 2008, 06:25:50
Quote from: ruthg on January 25, 2008, 13:20:34
Does anyone know why I get more discount at Westbury than Frome Station for a monthly season ticket travelling between Frome-Swindon? Prior to double discounts, Frome Station discounted by 5% and Westbury by 10%, this is now 10% and 20% respectively.  ???

Hi, Ruth ... looks like that might be one for Customer Service, or to any of our staff here have a clue?

Are they not in different "performance" areas, so discount is different?
I did wonder that, I heard the words "that's mainline" mentioned by the ticket seller at Westbury. As for asking customer service, I haven't, as I was afraid of losing the generous discount in case it was a loophole they might close.  :)


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