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Title: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: Jason on January 02, 2015, 13:26:20 A season ticket holder has photographed the ^1,090 of train delay compensation vouchers he received in 2014 to highlight problems with services.
http://www.bbc.co.uk/news/uk-england-essex-30639486 (http://www.bbc.co.uk/news/uk-england-essex-30639486) Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: TaplowGreen on January 02, 2015, 13:34:42 A season ticket holder has photographed the ^1,090 of train delay compensation vouchers he received in 2014 to highlight problems with services. http://www.bbc.co.uk/news/uk-england-essex-30639486 (http://www.bbc.co.uk/news/uk-england-essex-30639486) Would be interesting if everyone who was entitled did that! (claimed the vouchers I mean, not photographed them!) Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: eightf48544 on January 02, 2015, 15:22:46 That's around 20% not bad! Does he still get a 5% discount on renewal as well, or are the vouchers instead of the discount.
Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: ChrisB on January 02, 2015, 15:27:37 Instead of - DElay/Repay pays out on every kind of ticket.....
Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: JayMac on January 02, 2015, 18:36:19 Just imagine how much FGW would've paid out to Thames Valley commuters if they had Delay Repay. You can see why they are resistant to it's introduction for the interim direct award franchise.
Although, to be fair, Void Days and Annual Discount are awarded automatically on renewal, Delay Repay requires Season Ticket holders to apply for compensation for every delay. That said, Delay Repay pays out whatever the reason, FGW's current Passenger Charter only covers delays within the industry's control. On balance I think that Delay Repay is more generous to the passenger and is more costly to the operator. Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: ChrisB on January 02, 2015, 19:20:15 What's making you think that they are resistant to Delay/Repay?
Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: JayMac on January 02, 2015, 19:23:26 Personal correspondence with my MP.
Title: Re: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers Post by: ChrisB on January 02, 2015, 19:24:41 Recently? Interesting, a repeat topic for the Panel thdn, coz they were seriously making for it not so long ago
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