Title: Unable to log in or change your profile? Post by: grahame on January 17, 2008, 07:36:22 Occasionally I get reports that people are unable to log in, or are having problems changing their profile ...
** If you can't log in having tried an an incorrect password, please resubmit your login attempt by re-entering your name and password in the boxes directly under the "welcome guest" box on the login page, even if you have a big form displayed across the middle of the screen like this: (http://www.wellho.net/pix/fgwlogin.jpg) I think it might be a JavaScript / browser specific issue or an obscure bug in the software - and it's more efficient for me to point you at the work around than to find resources to spend a long time fixing at the moment! ** If you are having trouble changing your profile, log out and log in again. If a session carries on using a "cookie" from one visit to the next, there are a few of the more secure things that you can't do until you have validated your CURRENT session. (Note - this one particularly effects me as administartor as those functions need to be authorised each time!) This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |