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Title: ORR Consults on Code of Practice on ticket information Post by: ChrisB on September 26, 2014, 11:28:19 From an ORR email -
Quote The Office of Rail Regulation (ORR) is seeking views from retailers of train tickets and passenger and consumer groups to help inform the development of a Code of Practice on ticket information. The Code, which will be in place by early 2015, will provide clarity on what information passengers need to buy and use tickets, including information on the different types of fares, any restrictions that apply, and key terms and conditions, such as compensation and refund rights. ORR wants to ensure that passengers are provided with the information they need to get the most appropriate ticket for their journey and travel with confidence. To know more about participating in the consultation, visit: http://orr.gov.uk/consultations/policy-consultations/open-consultations/code-of-practice-on-retail-information-consultation-on-developing-a-code (http://orr.gov.uk/consultations/policy-consultations/open-consultations/code-of-practice-on-retail-information-consultation-on-developing-a-code) Title: Re: ORR Consults on Code of Practice on ticket information Post by: eightf48544 on September 26, 2014, 16:47:18 My view is that it's going to take more than consultatuion to fix the fares problem as basically the current system is "not fit for purpose" .
How can you ahve a systems which throws up multiple fares for journey then adds 4000 or so restrictions on those fares. It far beyond anyone to fully comprehend, with no disrespect to bignosemac and Brry Doe. I'm sure most TOCs don't understand all the wrinkles in their fares policy. Look at Northern just adding a total peak fares regime but only on journies where they set the fares. Look at the success of Oyster provided you tap in and out you know the maximum you are going to pay and as that guy that defrauded hundreds of thousands discovered you only pay a resonable maximum even if you don't tap out. It's time we learnt you can't price rail like air there are too many combinations and permutaions, After all most planes only serve one perhaps two destinations. A stopping train from Padd to Reading serves 12 stations and that's mising out Acton, West Ealing and Hanwell. Title: Re: ORR Consults on Code of Practice on ticket information Post by: JayMac on September 26, 2014, 20:13:33 How can you ahve a systems which throws up multiple fares for journey then adds 4000 or so restrictions on those fares. It far beyond anyone to fully comprehend, with no disrespect to bignosemac and Brry Doe. No offence taken. The fares system still stymies me on a fairly regular basis. Title: Re: ORR Consults on Code of Practice on ticket information Post by: ellendune on September 26, 2014, 20:39:55 From the Ticketing and Settlement Agreement (TSA) in the consultation
Quote Rights and Restrictions ^ When selling a ticket, a train company (other than at a self-service TVM) must take reasonable steps to ensure that the passenger is aware, before the sale takes place, of the rights and restrictions that apply to that ticket. In addition, it must not say or do anything which is inconsistent with those rights and restrictions, the National Rail Conditions of Carriage and/or any other conditions which apply. I know this goes beyond the Code of Practice but if companies are pushing more an more people towards TVMs shouldn't this exemption be removed? This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |