Title: FGW really delivered well when things went wrong Post by: ROGace on March 31, 2013, 17:58:33 last summer we were booked 1st class HST Padd to Bodmin PKWY with onward plus bus tickets to Padstow for a holiday.
we were on a fast PNZ train via the B&H line, i think maybe the 1006? it was a very hot Sunday. when we got to Taunton we stood there for a very long time, to be told that we were letting through another train in front of us which so happened was the earlier Padd- PNZ slower stopper HST via Bristol which had got held up... why on earth they let that stopper through in front of us i have no idea, we crawled to PLY! in the old days the signalman would have been in big doo-doo. thus it made us very late into Bodmin and we missed our bus to Padstow (Sunday bus service is every 2 hours) no worries said the TM he kept us informed after Plymouth that a taxi would be laid on to take us to our hotel. well done FGW! that's how it should be...and we qualified for full delay comp. BTW if we had not had the plus bus tickets then i do not think FGW held responsibility to get us to Padstow. glad we did! This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |