Great Western Coffee Shop

Ok, This is a semi-rant. But even for me I struggled to get my head around this one...

The FGW Website lists the following information under The Pullman Restaurant:

12:01 Plymouth - London Paddington - Pullman Dining available to Taunton 
12:55 Plymouth - London Paddington - Available to Castle Cary

18:03 London Paddington - Penzance - Available from Paddington and Reading
19:03 London Paddington - Plymouth - Available from Paddington and Reading

Which seems perfectly informative right? Wrong. Look on FGW's Ticket Booking Engine and the following information comes up regarding these trains retrospectively:

12:01 Service - Buffet Only. FGW's Booking System does not advertise this train as having a Pullman
12:55 Service - This does show as having a Pullman Restaurant and Buffet Service

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Now lets look at The Travelling Chef and this is even worse.

The website lists a number of trains so I won't list them all, just the ones that stand out on the search I was looking for.

However the website I feel is very misleading. It tells you the Travelling Chef is available to: Station Name

What does this even try and tell you? Would it be more understandable from a customer point of view to say: Last Orders taken at: Station Name. Or Last Orders taken shortly after: Station Name.

And similar to the Pullman Timetable listing information. The 07:48 and 08:53 also show as having a Buffet Service only on the FGW Booking Engine. I can tell you for a useless fact of the day; the 08:53 certainly does have a Travelling Chef... I've eaten on it!

Finally. EBrown raised a complaint via Twitter with FGW about the price of Eggs on Toast being advertised at ^7.00 on the FGW Website (Actual cost is ^4.50 AIUI) This still hasn't been amended. According to the Website, you could get a Vegetarian Breakfast for the exact same money - ^7.00 :o >:( ::) :D

Discuss...:

I shall be sending @FGW another tweet tomorrow which shall look something like this...

So @FGW, in December you said you'd be changing your website error where eggs on toast are priced at ^7. Wondering if that's been done yet?

If that fails, I shall take to alternate methods.

The problems with the catering facilities not showing up in the booking engine are because they haven't been put in the system for some reason. The problem seems to be with any service starting from Penzance. They are all only shown as having a buffet service, which is correct upon departure from Penzance. They should have the enhanced catering facilities in anyway though.

Which will leave First Great Western with egg on their face, no doubt. ;D

Sorry. Only just spotted this. I have corrected the error.

Note: In regard to Egg on Toast.

There's no egg on Ollie's face, then: thanks, mate!  ;) :D ;D

Thanks Ollie!

Yes, Ollie knows what trouble I cause. ;)

I wonder if CrossCountry have removed theirs yet?? :P