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Title: Advance Tickets Post by: phile on December 15, 2012, 16:49:35 Excuse my ignorance on this matter as I wnjot Staff Travel Concessions. What is the procedure if somebody who has purchased a ticket to travel on a specified service misses the connection into this service due to late running of their original train especially if a different TOCs train is involved.
Title: Re: Advance Tickets Post by: ellendune on December 15, 2012, 16:55:06 Ideally ask the TM on the delayed service to record on your ticket that the train is late. If not speak to staff of train you are joining. They should allow you to travel on the next available service.
Title: Re: Advance Tickets Post by: EBrown on December 15, 2012, 17:02:11 Excuse my ignorance on this matter as I wnjot Staff Travel Concessions. What is the procedure if somebody who has purchased a ticket to travel on a specified service misses the connection into this service due to late running of their original train especially if a different TOCs train is involved. Just get on the next train. No need to get your ticket endorsed and ask the train manager - it'll all verifiable with control (even with a different TOC).Title: Re: Advance Tickets Post by: grahame on December 15, 2012, 17:05:17 Just get on the next train. No need to get your ticket endorsed and ask the train manager - it'll all verifiable with control (even with a different TOC). However, if you're travelling on a BUS that is delayed to connect into a train, even if the bus is run by the same company that runs the train and should easily connect, that's a different story ... Title: Re: Advance Tickets Post by: JayMac on December 15, 2012, 17:46:37 The full rules on this are sadly not in the public domain but the guidance given to rail staff on this issue is pretty comprehensive (extracted from 'The Manual' and copied/pasted from another public forum):
Quote Frequently Asked Questions about travelling with Advance fares. Q22 - Can a passenger travel on any trains other than the one on which they are reserved, without changing the booking? A: The following principles apply. 1). Start of the Journey. It is the passenger^s responsibility to turn up at the start of the journey in time for the first train. If they miss it due to problems parking, taxi not turning up etc, they must buy a new ticket; 2). Once the journey has begun. If the passenger is delayed and the rail industry or its partners (as shown below) is at fault, which should be checked with your Control Office, change to another train of the same company is allowed to get them to their destination with the least delay. This is irrespective of combinations of rail tickets held. Examples are: Included: are passengers travelling on valid: Through domestic or international tickets, e.g. Brighton- Scarborough route ^TOC X & Connections^; Through rail & partner tickets for which there is a through bus, tube, ferry or metro fare, e.g. London Zone U12- Leeds, Wisbech Coach-York; Ryde Pier-Hull, etc; Combination of domestic rail-only tickets, e.g. rail season ticket Skipton-Leeds plus Advance ticket Leeds-Peterborough; or adjoining Advance tickets; Combination of domestic rail & partner tickets e.g. Brighton- London Zone U12 plus Advance ticket London-Manchester, or Advance ticket Bristol-Paddington plus tube single ticket plus Advance ticket Kings Cross to Hull. All-Zones Travelcard, PTE-products etc (where rail is included) plus Advance ticket; Combination of Eurostar tickets into the UK and then either advance purchase tickets from London Terminals or ^London Intnl CIV^ or ^Lndon Eurostar CIV^. Not included: for the avoidance of doubt, are: Non train-company travel on separate tickets e.g. journeys that commence on bus-only, tube-only, ferry-only or metro-only tickets. (This includes ^PlusBus^ which is a local day- Rover bus ticket, not compatible with a medium/ long distance ^Advance^ single journey, so are kept as separate tickets); or Tickets that cannot be read on-train e.g. smartcards (but allowable where electronically checked, delay verified and Advance ticket endorsed in Travel Centres). Title: Re: Advance Tickets Post by: phile on December 16, 2012, 17:03:39 I recall an instance last year when passengers could be inconvenienced unnecessarily. I was on a Cross Country train train heading towards Bristol and the West Country and which was preceding a late running and also XC train going in the same direction but which had been delayed and following instead of preceding us. The Train Manager announced that passengers holding tickets for the late running service were not authorised to travel on our train.
In other words, they would just have to wait through no fault of their own instead of XC allowing them to reach their destination as soon as possible. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |