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Title: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: old original on October 21, 2012, 10:26:37 Received the email below from FGW stating that they were changing their booking system in November and that they were taking the responsibilty under data protection for my details.
"We will be changing our online booking system during November and, in accordance with our obligations to you under the Data Protection Act 1998, we are writing to you to notify you of the change in data controller from thetrainline.com to ourselves as a result of this change. What does this mean to you? Your retail contract will be exclusively with, First Great Western Limited Milford House 1 Milford Street Swindon SN1 1HL Company registration number 05113733 Your account When you first sign back in to book your next ticket, you will be asked to acknowledge and accept the First Great Western Privacy Policy. " Anybody have any further info? Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: the void on October 21, 2012, 11:25:57 yes. moving over to the atos mixing deck i.e. the same as redspottedhanky.com but branded as fgw.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: vacman on October 21, 2012, 11:40:52 Good! trainline are awful, whenever im working a train and someone starts by saying "Umm excuse me, i've got a problem with my ticket...." then it's usually accompanied by them holding a trainline ticket envelope, then heart sinks!
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on October 21, 2012, 11:54:34 I've just had this news confirmed by @FGW on twitter.
https://twitter.com/JustinMcAree/status/259966386955239424 Most excellent. Some nice cashback tie-in like Southern would be good as well... Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: old original on October 21, 2012, 12:17:20 sound like good news all 'round
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on October 21, 2012, 14:50:07 I assume that will mean changes to the iPhone app as well.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on October 23, 2012, 18:52:08 I hope they don't use the new Mixing Deck interface, like Red Spotted Hanky occasionally provides. I find this more difficult to use than The Train Line.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on October 23, 2012, 19:13:23 I've found that by bookmarking redspottedhanky.com I always get the 'classic' interface.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: 6 OF 2 redundant adjunct of unimatrix 01 on October 23, 2012, 20:46:00 Good, I'm glad that first have seen sence and decided to distance themselfs from these rip off merchants this is very very very good news for passengers
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on October 29, 2012, 13:08:21 I have received an email from First TransPennine Express along the same lines as the FGW email. Looks like they are switching to WebTIS also.
Any ideas who will be doing the ticket fulfilment? I believe Southern outsource (or did outsource) theirs to a company in Gatwick, whereas East Coast do the fulfilment in-house. Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 08, 2012, 22:37:40 This came from Affiliate Window today. They are the advertising agency who act as the middleman between myself and First TransPennine Express for advertising on my website.
Quote First TransPennine Express - New Booking Engine From approximately 12am until 6am on Thursday 8th November our booking engine pages will be offline and under maintenance while we undertake work to change booking engine providers. This will effect people trying to buy tickets between these times as this won't be possible. We have been working with the new provider to ensure all tracking is in place to make sure that tracking and sales are not affected once the new site goes live tomorrow morning. However, we ask that publishers are patient as this is a big move and we can't be 100% certain there won't be some small bugs to iron out. We believe the new booking engine will offer customers a far better buying experience, making it easier for them to purchase the best value ticket for their journey, increasing conversion and sales. The main work will be complete by 6am on Thursday, however, we will be working on the site over the coming weeks to ensure that everything is working properly. For any queries please contact Vickie Tennant E-commerce Manager Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on November 08, 2012, 23:48:07 First Capital Connect have already moved over to WebTIS Mixing Deck:
http://tickets.firstcapitalconnect.co.uk/cc/en/JourneyPlanning/MixingDeck Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Southern Stag on November 13, 2012, 16:59:12 And so have FGW now.
http://tickets.firstgreatwestern.co.uk/gw/en/JourneyPlanning/MixingDeck Booking sleeper berths seems simpler than on The Trainline booking engine. But the most significant development in my opinion is the ability to buy Rovers online, albeit only Rovers valid in the FGW area. I believe this is a first for online booking engines, certainly a welcome improvement. http://tickets.firstgreatwestern.co.uk/gw/en/journeyplanning/roversandrangers Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on November 13, 2012, 17:07:41 I was fortunate enough to see some screencaps of the new booking engine before it went 'live' and I'm glad to see that nearly all of the 'in area' Rovers and Rangers have made it onto the new booking platform.
Hopefully other areas' Rovers and Rangers will be added at a later date. It'll be nice when planning a trip to other parts of the country to be able to purchase an area specific ticket along with the necessary ticket to get you there. Moderator Note: To reflect the confirmation of the change by FGW to the WebTIS 'Mixing Deck' booking engine I've taken the liberty of re-titling this thread from the original question 'FGW Ditching Trainline?' to something more suitable. Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 13, 2012, 17:18:29 It is worth noting that rovers and rangers are not available via. ToD, only by post.
Title: Re: FGW ditching Trainline? Post by: bobm on November 13, 2012, 17:24:42 It is good to see rovers on there but there seem to be some bugs in the system.
The earliest date I can buy a Freedom of the South West 8 in 15 Rover is 1st December. The next screen says they can only be bought three days in advance. The screen after that only offers 1st Class post as a delivery option. I haven't completed the purchase but I am wondering if I did book one to start on, say, December 1st they would post it out so I received it no more than three days before its start date. (Actually posting it three days before its start date might be a bit tight!) The All Line Rover I can buy from 21st November but again it is by post only. Agreed being able to buy on line is good, I just worry when the post is involved. As I normally reserve a number of seats at the same time as buying a rover I am not sure how much I will use the facility in practice. A second point is the Rover normally carries the name of the user. What if I buy two - one for me and one for a travelling companion - will they both carry my name? Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 13, 2012, 17:26:14 A second point is the Rover normally carries the name of the user. What if I buy two - one for me and one for a travelling companion - will they both carry my name? When I buy DaySave online from Southern, the "Issued To" field is blank, so that you can write your own name in there. I assume this will be the same, although definitely an issue for FGW to clarify.Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on November 13, 2012, 17:30:28 I purchased a 3 in 7 Severn & Solent from on board a local train last week. The conductor never bothered asking for my name and I never bothered writing it in myself. Had no issues using the ticket during its validity without my name on it.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on November 13, 2012, 17:33:46 I too have been issued with a Rover at a booking office with no name and had no problems using it. I was more concerned that the computer might print the username on a rover by default. But then I guess if no one notices it is blank they won't notice if two people travelled with apparently the same names.... ;D
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: old original on November 13, 2012, 18:29:51 Moderator Note: To reflect the confirmation of the change by FGW to the WebTIS 'Mixing Deck' booking engine I've taken the liberty of re-titling this thread from the original question 'FGW Ditching Trainline?' to something more suitable. no problem Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Glovidge on November 14, 2012, 16:35:36 Tht mixing desk appears to be really simple to use. ???
How to appeal to the non-computer savvy amongst your customers Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Ollie on November 14, 2012, 17:18:25 Hi Glovidge.
Does this guide help? http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx :) Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on November 15, 2012, 10:54:34 Both Hull Trains and ScotRail have switched to ATOS WebTIS. That's the full compliment of First Group rail companies now using the 'Mixing Deck'.
Quite a loss for thetrainline. Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Glovidge on November 15, 2012, 14:52:16 Hi Glovidge. Does this guide help? http://www.firstgreatwestern.co.uk/~/media/PDF/Webtis/FGW%20Consumer%20online%20user%20guide.ashx :) A little. Cheers Usually when such a substantial change takes place to computer systems in my place of work we get a training course to go with it! :-) Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 15, 2012, 17:20:55 I purchased a ticket a few days ago and collected it from a Red Spotted Hanky TVM just 1 minute and 50 seconds later.
Much easier interface than The Train Line, especially the way that the train times are presented. All round good move IMO. Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on November 15, 2012, 17:26:27 Sorry am I being thick? (Keep quiet at the back ;D) What is a "Red Spotted Hanky TVM"?
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 15, 2012, 17:32:39 Sorry am I being thick? (Keep quiet at the back ;D) What is a "Red Spotted Hanky TVM"? It is a ticket collection machine provided by Red Spotted Hanky.Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on November 15, 2012, 17:35:06 Didn't realise there were "website specific" ones.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on November 15, 2012, 17:39:07 Didn't realise there were "website specific" ones. I assume there is some arrangement with the university where I work as it is plonked in the reception area. I don't actually work for the university, but I believe Red Spotted Hanky are their preferred supplier for train tickets. Will try to get a picture of it sometime. Seems like a relatively novel idea.Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Timmer on November 15, 2012, 20:56:48 Can't be many TOCs left using Trainline now. No wonder Trainline have upped their advertising, e-shots etc to keep business.
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on November 15, 2012, 22:02:16 I make it 10 for ATOS WebTIS (First Great Western, First Hull Trains, First Capital Connect, First TransPennine Express, ScotRail, Southern Railway (inc. Gatwick Express) Southeastern, London Midland, East Coast, Chiltern Railways)
And 8 for thetrainline (Arriva Trains Wales, CrossCountry, South West Trains (inc. Island Line), East Midlands Trains, Greater Anglia (inc. Stansted Express), c2c, Virgin Trains, Grand Central) MyTrainTicket provide the booking engine for Northern Rail. Merseyrail and London Overground do not retail tickets online. Heathrow Connect and Heathrow Express use their own booking engines. So, First Group moving all their TOCs to the 'Mixing Deck' has certainly tipped the balance in favour of ATOS. Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on December 11, 2012, 17:57:07 One disadvantage I can see with the new FGW on line ticket site is the loss of the ability to buy Groupsave tickets.. unless you can find the option!
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: JayMac on December 11, 2012, 18:31:56 Group Save is available on ATOS WebTIS (Mixing Deck) websites. It's offered as a default fare option if the right number of people are selected and Group Save is available on the journey being made. A 'G' in the fare box denotes the Group Save fare. You don't have to select it as a 'Railcard' option as is the case with thetrainline powered websites. Much better being offered as a default than having to select the option yourself.
(http://i598.photobucket.com/albums/tt68/bignosemac/gs4.jpg) Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: bobm on December 11, 2012, 18:37:45 Hmmm.. yes I would agree it is better but I didn't get that far. Being conditioned to look for it on the railcard section I missed it so I ended up booking them on the Virgin site. However now I know!
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Tim K on December 12, 2012, 08:04:48 I noticed the GroupSave option when I booked tickets using the new mixing deck - I hadn't realised before that I could get a groupsave ticket with so few people (5 of us travelling, thought it had to be 6 or more). Unfortunately I'd already paid for a family railcard which I didn't need to use as the GroupSave ticket was cheaper!
Title: Re: FGW ditch Trainline for the ATOS WebTIS 'Mixing Deck' Post by: Brucey on December 12, 2012, 08:34:57 There is one ticket type that WebTIS (correctly) does not apply a GroupSave discount to which The Trainline would discount. This is the only reason I ever use The Trainline powered sites.
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