Great Western Coffee Shop

Just attempted to purchase a Gold Card First Class Supplement for ^5 on a Reading - Southend Victoria Ticket...

The chap who sold me the ticket was incredibly helpful and managed to find the Supplement titled: NFA - 1st Class Supplement in his Avantix. Great (Infact this is the first FGW member of staff who has managed to find said supplement)

In actuality the Supplement came to ^10 as it issued me both the Outward and Return Portion (Ticket was STD SVR RDG - SOV at ^25.70)

Anyhow. When the ticket actually printed, it showed as an identical SVR Return Product but the price was ^10.00 and a discount code of RCAAA...

Oh dear... Not so good. I reckon though it will possibly be ok as it does show that the supplement is ^10 for a return (^5 each way). I really cannot fault the chap for trying as he was ever so good ;D But for future reference, is this the actual way that FGW Avantix Machines print them OR did we go wrong somewhere??

Anyhow, When I get to PAD I will try and see if they can endorse the tickets with an FGW stamp ;D

But if the chap who sold me this combination does read this (You'll know who you are if I say I split my tix in 2 places ;) ). Nothing against you - purely for my future reference and your patience and kindness really did put a smashing end to my working week! (Because I've had a horrible one :( ) So thanks ;D Letter will be on it's way to FGW towers ;D

If its an open return you wanted that's ok :-) I suspect the price is input manually on that one

Hmm yes I see what you're saying relex.

If the supplement was for a ticket there and back in the same day it should be ^5. However that being said, there were a few day returns for that journey which I suspect would've generated a ^5 upgrade as opposed to ^10.

In this case I was travelling back the next day (today infact) so ^10 was the correct upgrade price.

It was really weird that it came out as an identical ticket with a discount code of RCAAA which is an Animals and Associated Articles excess on a discounted ticket. The only problem was that it didn't show what extra price was for on top of the SVR ^25.70 ticket. Also it didn't show the correct class. That being said also, it does sometimes print as a STD ticket with Gold Card 1st Supp printed on it which has caused confusion before.

Fortunately in this case the guard on the train back from PAD - RDG after I explained did understand after I showed him another supplement from SOU - SOV.

I will upload the pictures at some point between the 2 tickets and then you'll see why I was tiss about it. I guess however as I didn't encouter GreaterAnglia's Revenue Team (And they do have a habit of popping up generally always when I'm distracted by a passing Class 90 Set ;D ). I sharn't worry about it too much ;D

Yet another knot in the Gordian knot that our fares have become.

Where is Alexander.

Even Simon's (see post http://www.firstgreatwestern.info/coffeeshop/index.php?topic=11366.0 (http://www.firstgreatwestern.info/coffeeshop/index.php?topic=11366.0)) 10 ideas didn't really solve the complexity issue.

Haven't scanned the piccys in yet.

But I did a 1st Gold Card Supplement from Newbury - Southend Victoria last Saturday (Which Ollie knows all about the following Tuesday :o :D ;) Sorry Chap ;) ) Again on an FGW Train and the supplement printed exactly as it should've done.

So between me and the TM between us c**ked it up a bit I guess ::) ??? 8)