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Title: Superb service from guard Post by: Malcolm James on December 06, 2007, 12:22:24 We wish we'd asked the name of the highly professional and helpful guard who worked the 3.45 Paddington-Swansea service on Tuesday 4 December 2007. Neither of us had encountered such impressive service, including the immediate announcement of information about delays, and offering to help travellers before being asked. He should be given charge of staff training. Wonderful stuff.
Title: Re: Superb service from guard Post by: Shazz on December 06, 2007, 12:24:51 Didn't sound like he was irish did he?
if so, i did know his name, but he is an utter legend. Title: Re: Superb service from guard Post by: Lee on December 06, 2007, 13:16:39 We wish we'd asked the name of the highly professional and helpful guard who worked the 3.45 Paddington-Swansea service on Tuesday 4 December 2007. Neither of us had encountered such impressive service, including the immediate announcement of information about delays, and offering to help travellers before being asked. He should be given charge of staff training. Wonderful stuff. Welcome to the forum , Malcolm. Title: Re: Superb service from guard Post by: dog box on December 07, 2007, 17:48:23 We wish we'd asked the name of the highly professional and helpful guard who worked the 3.45 Paddington-Swansea service on Tuesday 4 December 2007. Neither of us had encountered such impressive service, including the immediate announcement of information about delays, and offering to help travellers before being asked. He should be given charge of staff training. Wonderful stuff. prehaps you should contact FGW Customer services and give them the information about your journey so the particular member of staff can be informed of your gratitude because by and large most people are all to quick to moan about the smallest things but are not to forthcoming with positive comments. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |