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Title: Lower age limit for use of sleeper and lounge ? Post by: broadgage on July 18, 2012, 09:09:11 Is there a minimum age limit for kids in sleeping berths ?
Friends want to send a (sensible) 13 year old from London to Penzance. The kid is mature for their age and regular travels alone, and stays at a boarding school, so nothing unusual in travel or sleeping away from home. In the past I THOUGHT that on the FGW website there was something like "sleeping berths are not suitable for under 16s" or something similar, but I dont see it now. Also, is an unacompanied 13 year old allowed in the first class lounge at Paddington, provided of course that they hold a first class ticket ? The youngster has made numerous daytime trips, and often waited in the lounge, but on a recent visit they were refused admission. They had a full first child ticket. Title: Re: Lower age limit for use of sleeper and lounge ? Post by: JayMac on July 18, 2012, 09:22:58 I can find nothing public that states either way about unaccompanied children on the Night Riviera. There is also nothing in 'The Manual' that covers unaccompanied children. All I could find was that they are not permitted to travel on the Caledonian Sleeper. You'll have to ask FGW directly about that one.
As regard the First Class Lounge at Paddington then that is solely down to staff discretion with 'right of admission reserved' I suspect. Although not allowing in someone who may well become a regular adult First Class passenger in the fullness of time is a little short sighted. A word with FGW Customer Services may be worthwhile to clarify any 'policy'. I've just asked on Facebook. Title: Re: Lower age limit for use of sleeper and lounge ? Post by: 6 OF 2 redundant adjunct of unimatrix 01 on July 18, 2012, 09:51:12 I can't find anything written down other than first advance tickets not always being a ticket to the lounges (depending on toc involved)
Title: Re: Lower age limit for use of sleeper and lounge ? Post by: JayMac on July 19, 2012, 17:50:53 Reply I've had from Ollie over at FGW Facebook:
Quote So long as the person has a 1st class ticket there is no issue with access regardless of the age of the person. We can investigate so if the person wants to contact us about it please advise them to email fgw.facebook@firstgroup.com As I suspected, there is no policy to disallow access to the lounge for those with child 1st Class tickets. Perhaps requesting some written confirmation from fgw.facebook@fgirstgroup.com so that your friends' 13 year old isn't turned away again. Title: Re: Lower age limit for use of sleeper and lounge ? Post by: broadgage on July 19, 2012, 19:16:22 Thanks for the info.
AFAIK they were only turned away once, and have been admitted several times. Now that they know the rules they can be politly insistant in future, when previously turned away they did not make a fuss in case the railway were in fact correct. Title: Re: Lower age limit for use of sleeper and lounge ? Post by: broadgage on July 22, 2012, 12:45:58 The youngster travelled last Friday and was admiited to the first class lounge without any query.
Title: Re: Lower age limit for use of sleeper and lounge ? Post by: Chris from Nailsea on July 26, 2012, 22:16:16 Good: I'm glad that was resolved satisfactorily, broadgage. :)
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