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All across the Great Western territory => Buses and other ways to travel => Topic started by: IndustryInsider on June 03, 2012, 11:53:46



Title: Jubilee weekend rail travel - some concerns raised
Post by: IndustryInsider on June 03, 2012, 11:53:46
Shocked commuters heading to the office today were outraged to find that they couldn't get on the train as popular operator Chiltern Railways badly underestimated the number of travellers from Birmingham this morning.  One commuter, complaining about being fleeced, was forced to barge pensioners aside with his brolly to ensure he got a seat, whilst commenting that there were no first class carriages for him to relax in and he couldn't even light up his pipe onboard.  Another was forced onto a comfortable, refurbished FGW service at Banbury, but was pleased to find plenty of room and a nice First Class compartment to indulge himself in.* 

*Hyperbolic lies based on the truth:

http://www.bbc.co.uk/news/uk-england-18313891 (http://www.bbc.co.uk/news/uk-england-18313891)

Just a bit of fun for Btline - but on a serious note, I wonder if other TOCs have been caught out by passengers travelling into London?  FGW appear to have strengthened virtually all their local services into Paddington up to 5-car Turbos, but would that be enough?


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: ChrisB on June 03, 2012, 12:08:08
The 0857 ex-BAN was SRO by Bicester North & sardines by the time we left HWY....truly not looking forward to the return later this evening.

Might upgrade via Oxford later & get XC north from there. A Sunday during bank holidays ought to be quite quiet on XC


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Timmer on June 03, 2012, 12:12:40
I wonder if other TOCs have been caught out by passengers travelling into London?  FGW appear to have strengthened virtually all their local services into Paddington up to 5-car Turbos, but would that be enough?
FGW ran two extra Bristol to London services this morning at 9.15 and 10.10 but will not run the 16.00 and 17.00 Bristol to London services this afternoon being a bank holiday weekend as there won't be the usual Sunday afternoon rush back to London.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Worcester_Passenger on June 03, 2012, 12:39:56
FGW appear to have strengthened virtually all their local services into Paddington up to 5-car Turbos, but would that be enough?
Evidently not : JourneyCheck is reporting
Quote
11:20 Reading to London Paddington due 12:18
This train has been delayed at Reading and is now 24 minutes late.
This is due to an unusually large passenger flow.
Message Received :03/06/2012 12:04

11:45 Reading to London Paddington due 12:29
This train has been delayed at Reading by 12 minutes and is being further delayed at Slough and is now 14 minutes late.
This is due to an unusually large passenger flow.
Message Received :03/06/2012 12:16

12:00 Reading to London Paddington due 12:58
This train will be delayed at Reading.
This is due to an unusually large passenger flow.
Message Received :03/06/2012 11:45


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: IndustryInsider on June 03, 2012, 12:45:15
I wonder if other TOCs have been caught out by passengers travelling into London?  FGW appear to have strengthened virtually all their local services into Paddington up to 5-car Turbos, but would that be enough?
FGW ran two extra Bristol to London services this morning at 9.15 and 10.10 but will not run the 16.00 and 17.00 Bristol to London services this afternoon being a bank holiday weekend as there won't be the usual Sunday afternoon rush back to London.

Looks like the 10:10 was cancelled!


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: ChrisB on June 03, 2012, 14:21:45
And if you run 2 extra up in the morning, why canx two back later? Those pax still have to be got home....


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Southern Stag on June 03, 2012, 14:38:34
They're not two back, they're two Bristol-London services. Presumably the sets for those trains were used in the morning instead because there would be a greater demand for morning services today.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Southern Stag on June 03, 2012, 15:05:30
Bit of a strange one on FGW, bound to upset Btline I'm afraid.
11:15 Great Malvern to London Paddington called additionally at West Drayton because the service before left passengers behind there. Was booked to run relief lines today anyway.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: ChrisB on June 03, 2012, 16:31:43
They're not two back, they're two Bristol-London services. Presumably the sets for those trains were used in the morning instead because there would be a greater demand for morning services today.

so please explain what prevents thdm from running as return services?


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Btline on June 03, 2012, 17:49:58
Apparently there have been scenes of chaos around the country, with worst reports on SWT, FCC and SE.

Commuters have been angered at the lack of Jubilee trains. Frustrated Jubilee revellers turned on rail operators for failing to provide enough trains to get spectators into London comfortably.

Services into the capital were packed, with many passengers, including tearful children, unable to board overcrowded carriages.

Many took to Twitter to complain that a normal Sunday service appeared to be operating despite the fact that hundreds of thousands of people were planning to travel into London to watch the Thames Pageant.

Source: itv.com/news


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: EBrown on June 03, 2012, 17:55:41
Telegraph (http://www.telegraph.co.uk/news/uknews/the_queens_diamond_jubilee/9309196/Diamond-Jubilee-Train-network-overwhelmed-by-revellers.html)

Quote
Diamond Jubilee: Train network overwhelmed by revellers

Platforms were swamped and trains were delayed for up to 25 minutes as the train operators struggled to cope with tens of thousands of people flooding to the capital.
The problems were exacerbated by operators failing to lay on enough trains to deal with the crowds despite laying on some extra services.

London Bridge station, less than five minutes walk from the River Thames, was worst hit after what was First Capital Connect, one of the operators into the station, described as an ^unusually large passenger flow^.

The delays worsened as the day progressed and crowds built up in the run up to the long-awaited river pageant.

Problems were also reported on South West Trains, which also appeared to have underestimated the number of passengers it was likely to carry.

The chaos on what has been seen as a dry run for the Olympics later in the year will cause alarm over what lies ahead in the summer.

In Staines, Surrey only one ticket office was open despite the anticipated spike in demand. "How could they not have planned better for one of the biggest public events of the year?" asked one passenger.

"It's been absolute chaos on what should be a proud day for Brits when scores of us want to be part of the fun and excitement of the pageant,^ another passenger complained.

"There were queues stretching back forever and they didn't have a second window at the ticket office open until 10am.

At Twickenham, south west London, trains were so full that passengers were turned away for safety reasons.

Many turned to the social networking site, Twitter, to voice their frustration. "In Putney. Got off train. Too mobbed. Going to walk along River," tweeted Adrian Luscombe
Stephen Bolton added: "Currently stuck at Putney on a train cram packed with people going to the celebrations."

Others said children were crying because they feared that they would miss the event because of the problems on the trains.

Transport for London also came under fire for failing to run a full service. Chaos was reported at Vauxhall, with packed trains ^disgorging passengers^ onto packed platforms, according to Iain Martin, a Daily Telegraph writer.

A spokesman for Network Rail said there had been ^capacity issues^, but these were the responsibility of train operators.

A spokesman for the Association of Train Operating Companies said: "Train companies have been running extra services today and adding carriages at the busiest times of the day to get people to and from the celebrations as quickly and easily as possible.

"But of course we apologise in instances where trains have been very busy and passengers haven't got the service that they expect."

A spokesman for First Capital Connect sought to play down the problems. ^It is always going to be difficult bringing a large number of people into London.
^We do plan for this sort of thing, but this was an exceptional event and there is only so much we can do.^


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Chris from Nailsea on June 03, 2012, 17:59:39
This is part of an on-going discussion on the forum, so I've merged a couple of topics here - pending a decision as to where and how it's best to split the 'Jubilee' topic off into its own thread.  ::)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: EBrown on June 03, 2012, 18:00:04
From BBC (http://www.bbc.co.uk/news/uk-18315326).

Is this appropriate to merge with Chiltern? The delays are across many more operators? Perhaps splitting this earlier at the start of delay talk would be better? [Just a thought]

Quote
Diamond Jubilee: Passengers pack trains to London

Many stations have seen higher passenger levels than a normal Sunday.
Trains into London have been affected by overcrowding, with some people heading to the Jubilee pageant left on platforms because carriages were full.

Chiltern's first Birmingham service to Marylebone was full and at least 50 people were left on platforms at Dorridge, Warwick and Leamington Spa.

Power supply problems on London Overground led to trains being cancelled from Richmond to Barking.

Travellers are being warned to allow extra time for their journeys.

Twitter complaints
Mike Ormerod, of travel news service Inrix, said: "The main problem isn't engineering, it's just been the amount of people.

"We've had a lot of services full from Birmingham and Rugby and on east coast services coming through Peterborough.

"It's a normal Sunday service, and a lot of people are trying to get into the capital for the pageant."

First Capital Connect's first Peterborough to London was not scheduled until 0846 and then was delayed by over-running engineering works.

BBC political reporter Sian Grzeszczyk reported: "Lots of disappointed people who can't get on packed trains to the capital. I'm on the first train to leave Birmingham this morning, there's been at least 50+ people left on each of the platforms at Dorridge, Warwick, and Leamington Spa.

"Some very unhappy people wearing red white and blue left behind hoping they'll be able to get on the next train. Should more trains have been put on today?"

Chiltern said extra trains would be made available for return journeys, terminating at Banbury and Bicester in Oxfordshire, and returning passengers would be told at Marylebone which train they should catch.

Other passengers took to Twitter to voice their complaints, especially over the fact rail companies were operating a Sunday service

Emma Bradley tweeted: "SW Trains really should have thought this through. Children literally crying cos can't get on the train at Norbiton, New Malden etc."

Kris Temple tweeted: "A Jubilee mare from @SW-Trains - normal Sunday service, standing room only."

Jeremy Bellamy, a Conservative councillor from Canterbury, said: "Amazed that South Eastern trains seem to have been taken by surprise by the Jubilee weekend."

Evening rush

A spokesman for the Association of Train Operating Companies said: "Train companies have been running extra services today and adding carriages at the busiest times of the day to get people to and from the celebrations as quickly and easily as possible.

"But of course we apologise in instances where trains have been very busy and passengers haven't got the service that they expect."

London's Tube network has been running normally, apart from some minor delays on the District line. Delays are expected around interchanges such as Euston and London Bridge.

London Overground services have been suspended because of power supply problems.

The southern exit on the newly reopened Blackfriars station has been closed and blocked due to safety issues, and is not expected to open before the end of the afternoon.

Mr Ormerod said the trains had fewer carriages than on a weekday due to the Sunday service, and that may have contributed to the problems.

Trains are also expected to be full this evening, as day trippers return home.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Chris from Nailsea on June 03, 2012, 18:04:59
Thanks, EBrown: as you point out, this clearly deserves a whole topic of its own - so it now has one!  ;D


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: grahame on June 03, 2012, 18:05:09
They're not two back, they're two Bristol-London services. Presumably the sets for those trains were used in the morning instead because there would be a greater demand for morning services today.

so please explain what prevents thdm from running as return services?

Nothing ... but that'll be two extra very sparsely used London -> Bristol services late in the morning, and two services mid / late afternoon from Bristol -> London which were also predicted to be very much lighter loaded this sunday than other Sundays, so (provided that prediction turns out to have been correct), it's a sensible rescheduling.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: devon_metro on June 03, 2012, 18:57:19
Apparently there have been scenes of chaos around the country, with worst reports on SWT, FCC and SE.

Commuters have been angered at the lack of Jubilee trains. Frustrated Jubilee revellers turned on rail operators for failing to provide enough trains to get spectators into London comfortably.

Services into the capital were packed, with many passengers, including tearful children, unable to board overcrowded carriages.

Many took to Twitter to complain that a normal Sunday service appeared to be operating despite the fact that hundreds of thousands of people were planning to travel into London to watch the Thames Pageant.

Source: itv.com/news


How many tearful children commuters do you see out of interest btline?


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: grahame on June 03, 2012, 19:59:50
How many tearful children commuters do you see out of interest btline?

Many, many years ago I was a child train commuter, with a whole load of others going to the same school. But we used to love the days of disruption as it was a bit of an adventure and we were rarely tearful, even on days that the trains were disrupted or not running at all.   Up to the age of 11, if the Petts Wood to Sydenham Hill service wasn't running properly, I used Gipsy Hill. And from 11 to 16, if Petts Wood to Sevenoaks was out, the St Mary Cray line was a good standby ... with the bicycle or bus as an emergency / rail strike day standby.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Btline on June 03, 2012, 20:35:40
The upset children were at Norbiton.

Perhaps, it wasn't the trains then...


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: IndustryInsider on June 03, 2012, 20:41:32
At least it wasn't a nice day. Who knows how many extra punters will have travelled had the sun been shining!  Perhaps this will act as a warning shot for those responsible for Olympic train planning that over provision is better than under provision - especially for the non-ticketed events?


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: johoare on June 03, 2012, 20:46:34
I guess they get another chance on Tuesday to provide more trains..And maybe even tomorrow.. Not sure whether the concert tomorrow is due to attract as many crowds though..Time will tell  :)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Chris from Nailsea on June 03, 2012, 21:28:31
Commuters have been angered at the lack of Jubilee trains.

Surely that's an oxymoron?  ::)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: johoare on June 03, 2012, 21:39:31
Commuters have been angered at the lack of Jubilee trains.

Surely that's an oxymoron?  ::)

I had to think about it for a few seconds (at most  ::)) but I totally agree  ;D


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Southern Stag on June 03, 2012, 21:51:44
I guess they get another chance on Tuesday to provide more trains..And maybe even tomorrow.. Not sure whether the concert tomorrow is due to attract as many crowds though..Time will tell  :)
Tomorrow and Tuesday should be a lot better as there will be a Saturday or Weekday service ran instead of a Sunday service so plenty more trains running.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Southern Stag on June 03, 2012, 21:52:59
They're not two back, they're two Bristol-London services. Presumably the sets for those trains were used in the morning instead because there would be a greater demand for morning services today.

so please explain what prevents thdm from running as return services?
They'll already have allocated trains from London in the afternoon/evening. Instead of sending them up to London in the afternoon they were just sent up in the morning to try and better deal with demand.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: johoare on June 03, 2012, 22:24:31
I guess they get another chance on Tuesday to provide more trains..And maybe even tomorrow.. Not sure whether the concert tomorrow is due to attract as many crowds though..Time will tell  :)
Tomorrow and Tuesday should be a lot better as there will be a Saturday or Weekday service ran instead of a Sunday service so plenty more trains running.

Indeed yes.. I was wondering about that earlier and why they didn't just run a weekday service today.. but I guess there would have been issues with getting extra staff working on a Sunday..


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: eightf48544 on June 03, 2012, 22:38:28
My wife and friend went FGW to town this am and back pm. Friend joined at Reading could catch first train got 09:23 Oxford which was the train my wife was due to catch at Slough at 09:38.

My wife  said she'd never had to fight her way onto such a crowded train if she hadn't arranged to meet her friend at Padd at 10:00 and she had forgotten her mobile!

Coming back around 18:00 not quite as bad, fast to Slough (Eversham) packed stopper OK.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Btline on June 03, 2012, 23:01:24
Complain to ITN then! ;)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Chris from Nailsea on June 03, 2012, 23:04:34
Oh!  Were you quoting ITN?  I thought that was your wording - as it wasn't in quotes.  ::) :o ;D


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: bobm on June 04, 2012, 08:37:20
According to Journeycheck FGW did run three extra services from London Paddington to Reading between 18:00 and 19:00 on Sunday night.  I asssume they were Turbos and, given the scheduled arrival time at Reading, stoppers.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: welshman on June 04, 2012, 10:23:24
Then again, you could ignore the whole event completely.  Like all good republicans.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: adc82140 on June 04, 2012, 10:31:59
Just for the record- dictionary definition of commute:

commute [kəˈmjuːt]
vb
1. (intr) to travel some distance regularly between one's home and one's place of work


Therefore by definition leisure travellers are NOT commuters.

That is all  ;)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: broadgage on June 04, 2012, 10:48:10
Then again, you could ignore the whole event completely.  Like all good republicans.

But what about republicans who voluntered to work, in order that those more interested in the celebrations could enjoy them.
Two colleagues, not much interested in the event tried to get to work via FCC. Described as a total fiasco with a limited service of short trains "because it is Sunday"
LUL described as even worse.

This does not bode well for the sporting event in a few weeks time.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Btline on June 04, 2012, 10:51:18
Oh!  Were you quoting ITN?  I thought that was your wording - as it wasn't in quotes.  ::) :o ;D

Commuters have been angered...
...tearful children, unable to board overcrowded carriages...

Source: itv.com


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: ChrisB on June 04, 2012, 12:44:57
This does not bode well for the sporting event in a few weeks time.

On the Sundays especially! And the shops are all open longer too.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: eightf48544 on June 04, 2012, 14:59:22
And the shops are all open longer too.
??? Please explain not come across that one before!


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: ChrisB on June 04, 2012, 15:02:41
Unrestricted shop opening on Ol;ympic Sundays is likely to attract more shoppers also wanting transport in/out of London.


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: smokey on June 04, 2012, 16:20:36
ATOC at it's best!

In this day of Internet Enquires and Bookings I just don't see how the TOC's are taken by surprise on Passenger loadings.

His Lordship "Lord Grahame of Melksham" is very capable of producing Facts and Figures about the Great Western Passengers' Forum, from simple data gathered.

From the various data bases that are used for train enquires and booking ticket's it must be possible to examine and down load tends that are occuring.
i.e.  If it's found that an average of 4000 travel enquires are made about travel from Bristol Temple Meads to London for an Average Sunday, but this has increased to 10000 for Sunday 3rd June (on information gathered 2 weeks in advance) and Pre Booked Tickets sales are 100% above the Average then it doesn't take Sherlock Holmes to said "it's elemenary my dear Watson that the trains are going to be BUSY on Sunday 3rd June"


 ::)  ::)  ::)


Of course external problems like fog on Motorways, or unplanned road closures etc can cause sudden blips in passenger flows but advertised Events should be mananged!


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: Electric train on June 04, 2012, 19:57:06
One TOC .... Southern were anticipating that QDJ Sunday would be much busier at Victoria than any single day of the Olympics they were certainly planning more trains and longer ones.  Other TOC had only planned longer trains. 

NR in the Wessex Sussex Kent route areas had ensured that planned works were kept to a minimum, very few outages of traction supply equipment were allowed, only those that if they were not completed would impact on the Olympics were allowed.

As far as I am aware NR were expecting high demands over the QDJ weekend ................. TOC's well after all they only deal face to face with the public bit much to expect them to understand demand  ::)


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: JayMac on June 04, 2012, 20:02:43
Unrestricted shop opening on Ol;ympic Sundays is likely to attract more shoppers also wanting transport in/out of London.

Have to ask. Was that a deliberate typo, ChrisB, to avoid any potential penalty for using a trademarked term?  ;) :P ;D


Title: Re: Jubilee weekend rail travel - some concerns raised
Post by: eightf48544 on June 05, 2012, 23:05:28
Boris has just spoken on Tv and said everything went very well over the weekend only 29 arrests etc. except for the TOCS who let people down by not running enough or longer trains!



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