Great Western Coffee Shop

All across the Great Western territory => Fare's Fair => Topic started by: grahame on February 11, 2012, 12:01:59



Title: The Spanish Inquisition?
Post by: grahame on February 11, 2012, 12:01:59
Scene at a local manned station yesterday ... young lady walks up to the ticket counter and asks for a child single to [place]

Clerk:  "How old are you"
(Young lady answers)
Clerk: "When is your Birthday"
(Young lady answers)
Clerk: "Which year were you born"
(Young lady answers)
Clerk "How old will you be on your next Birthday"
(Young lady answers)

Clerk sells the requested ticket ...

Now, I suspect that the ticket clerk felt that the young lady wasn't quite as young as she needed to be to travel on a child ticket, and I suspect that he assumed she was buying the ticket for her own use.   I also suspect this scene is played out quite frequently.

Is there any sort of proof-of-age that can be requested by staff?  How aggressive can the questioning get?  If asked for a "Child Single" don't they have to sell that anyway, given that there's no proof that the ticket is being bought for the traveller?  After all, as I understand it I can legitimately buy just such a child single (and I'm no child) ... provided that it's used by a child for whom I purchase it.  In fact, come to think of it, I've done so in the past at that very ticket desk!


Title: Re: The Spanish Inquisition?
Post by: ChrisB on February 11, 2012, 12:29:46
Indeed, the first question ought to have been "is this ticket for use by you or someone else?"


Title: Re: The Spanish Inquisition?
Post by: EBrown on February 11, 2012, 19:20:04
Having spoken to some gate line staff at Oxford, they seem to just say "How old are you" (answer), then "What is your date of birth. They said that it quite often works as people give the wrong DoB for that age.


Title: Re: The Spanish Inquisition?
Post by: noddingdonkey on February 11, 2012, 21:21:34
I normally ask when they'll be 18. If they say 'next year' (as they often do) you've got your answer!


Title: Re: The Spanish Inquisition?
Post by: ChrisB on February 12, 2012, 07:56:03
Good question! They forgetits 16 fir a child ticket, not18


Title: Re: The Spanish Inquisition?
Post by: vacman on February 12, 2012, 21:02:27
technically the passenger is required to prove their age for a child ticket as a child ticket is a discounted ticket, the burden of proof is on them.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 13, 2012, 00:36:15
I'm rather amused to see here that staff have developed their own 'work-arounds' for dealing with the question of whether young people are in fact young enough to qualify for child tickets.

As a matter of interest, what 'evidence of age' could they realistically produce?  Rather more usually, young people want to be able to show they are older than they actually are, so 'borrowing' an older sibling's identity won't be appropriate in these cases.

I've noted a fair few instances of 'young people' on trains asking to buy a child ticket from the guard, which is then sold without query.  Personally, I'd have put the age of many such individuals as being in their 'late teens' at least, but without any means of verifying that, I assume staff may take the view that it's better to just sell the child ticket and move on, rather than risk a tirade of abuse by questioning it?

Just curious.  :-\


Title: Re: The Spanish Inquisition?
Post by: Ollie on February 13, 2012, 00:41:06
As a matter of interest, what 'evidence of age' could they realistically produce?  Rather more usually, young people want to be able to show they are older than they actually are, so 'borrowing' an older sibling's identity won't be appropriate in these cases.
I've had someone show me a provisional driving license when asked for id.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 13, 2012, 00:44:39
Teenagers, eh?  ;) :D ;D


Title: Re: The Spanish Inquisition?
Post by: EBrown on February 13, 2012, 01:30:50
I've had someone show me a provisional driving license when asked for id.
For the majority of cases: oh dear! Although, had this person been disabled, they could have applied for their (provisional) licence prior to their 16th birthday (up to three months before).

Although the licence would only be valid (for driving) on their 16th birthday. It would act as proof they were 15.


Title: Re: The Spanish Inquisition?
Post by: vacman on February 13, 2012, 11:20:04
i've seen many kids carrying photocopies of their birth certificates or passports as they keep getting challenged about their age.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 15, 2012, 21:03:56
From the Hull Daily Mail (http://www.thisishullandeastriding.co.uk/Boy-quizzed-police-train-conductor-refused/story-15232253-detail/story.html):

Quote
Boy quizzed by police after train conductor refused to believe he was under 16

A teenager was marched from a train after accusations he fraudulently bought a children's ticket.

Curtis Richards was met by the British Transport Police at Hull's Paragon Interchange after a conductor refused to believe he was under 16 years old.

Curtis, 15, had been given an ultimatum ^ to either get off the train early, or face police when it arrived at its last stop in Hull.

But Northern Rail said they acted appropriately and called the police after Curtis struggled to give his correct birthday and used "bad language".

His mum, Lesley Singleton, 43, said: "It wasn't right. It was appalling, scary and embarrassing for him. Northern Rail needs to change its attitude."

Curtis was travelling to Hull from Goole to collect forms for the Royal Navy. The teenager, who attends Goole High School, wants to sign up to the Navy when he leaves education.

He said: "I was really worried when I saw the police. It was a bit embarrassing because it was at the train station."

Curtis, who lives with his mum in Goole, was on a lunchtime Northern Rail service on Monday, January 30.

He had bought the ticket from a Goole station member of staff, who did not question his age.

He then boarded the train and was questioned about the ticket by a conductor, who asked to see identification.

Northern Rail says he then gave an incorrect birthday, which would have made him 17, before giving his correct birthday.

But Curtis said: "He came and asked for my ticket and asked how old I was. I said I was 15 but he didn't believe me. He took my ticket off me and starting giving me loads of grief. He gave me two choices ^ I could either get off at Brough or carry on to Hull and let the police meet me."

Curtis, who didn't have enough money to buy another ticket, phoned his mum from the train so she could verify his age.

Lesley said: "Curtis told me what was happening and I just couldn't believe it. I told Curtis to put me on the phone with him, but the conductor refused, saying it was against company policy."

When Curtis arrived at Hull Paragon Interchange, he was marched from the train and questioned.

Once the police ran a background check on Curtis and were able to confirm he was indeed 15, they released him.

Pete Myers, head of service quality for Northern Rail, said: "Our conductor asked the passenger to provide proof of age as he was travelling with a child's ticket but appeared to the conductor to be older than 15. The passenger then provided inconsistent birth dates and had no proof of age when questioned. As the passenger reacted with abusive language, the conductor requested British Transport Police to meet them at Hull station.

"We would recommend anyone travelling as a child has the relevant identification to verify their age."

Just a couple of points from me on this particular story, if I may:

My own 15 year old son tends to get a bit 'lippy' when challenged about anything: it's a teenager thing, so while I'm certainly not condoning it, I can understand that it's sometimes intimidating for a fifteen year old to be challenged in public in that way;

And the TOC in this case have not offered any practical suggestions as to what could be acceptable as 'evidence of age' for a fifteen year old schoolboy?  Birth certificates don't have any photographic verification, and not all 15 year olds have passports.  ::)

Chris.  :-\


Title: Re: The Spanish Inquisition?
Post by: devon_metro on February 15, 2012, 22:17:24
And the TOC in this case have not offered any practical suggestions as to what could be acceptable as 'evidence of age' for a fifteen year old schoolboy?  Birth certificates don't have any photographic verification, and not all 15 year olds have passports.  ::)

Can't imagine many parents trusting them to carry them round either!


Title: Re: The Spanish Inquisition?
Post by: JayMac on February 15, 2012, 22:19:14
Teenagers getting 'lippy' is not to be condoned, but I fully understand it. I used to be one once.  ;)

It's a difficult area for rail staff to police.

There are some things under 16's can do to prevent situations like this. TOCs will, I believe, if asked nicely, issue a season ticket photocard to under 16s, which will have a DoB on it, even if they aren't buying a season ticket. Go along to a station with a passport sized photo and birth certificate.

Alternatively anyone of any age (under 16 with parental consent) can apply for a CitizenCard (http://www.citizencard.com/).

Both these options incur a cost to individual, but that maybe worthwhile for piece of mind.

That said, rail staff should continue to have the right to challenge anyone they suspect may be travelling on an invalid ticket. And if someone gets tripped up with the simple questions, "How old are you?" or "What is your date of birth?", then that will understandably raise suspicions.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 15, 2012, 22:29:45
Some consistency from the rail staff would be helpful, though:

Quote
Curtis ... had bought the ticket from a Goole station member of staff, who did not question his age.

He then boarded the train and was questioned about the ticket by a conductor, who asked to see identification.

 ::)


Title: Re: The Spanish Inquisition?
Post by: JayMac on February 15, 2012, 22:37:18
Yes, sorry Chris. Missed that salient point.  :-[

But it's not uncommon for anyone to be sold a ticket only to discover later that it may not be valid for the journey they thought (or were told) it was eligible for.

No simple answers.....


Title: Re: The Spanish Inquisition?
Post by: vacman on February 15, 2012, 22:49:18
Some consistency from the rail staff would be helpful, though:
Quote
Curtis ... had bought the ticket from a Goole station member of staff, who did not question his age
He then boarded the train and was questioned about the ticket by a conductor, who asked to see identification.
The booking clerk is not required to ask for ID, the ticket could be for someone else for all they know, just like a railcard, you are only required to show it upon inspection of your ticket not at the point of sale (unles that point of sale is on the train)


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 15, 2012, 23:09:34
Fair comment, vacman - but we then arrive full circle at the original post here, where the member of ticket staff at the point of sale (a manned station) apparently did feel it appropriate to adopt the Spanish Inquisition approach.  ::)


Title: Re: The Spanish Inquisition?
Post by: JayMac on February 15, 2012, 23:21:40
Forgive me for making light of the thread, but since it started I've been itching to post this:

Nobody expects the Spanish Inquisition!
(http://www.google.co.uk/url?source=imglanding&ct=img&q=http://careeringaheadncl.files.wordpress.com/2011/01/spanish-inquision.jpg&sa=X&ei=TT08T6arCKnF0QXroYRt&ved=0CAsQ8wc4EA&usg=AFQjCNF98NiV5mK_FL7P7aNkWjPJGWisZQ)
http://www.youtube.com/watch?v=uprjmoSMJ-o


Title: Re: The Spanish Inquisition?
Post by: Mookiemoo on February 16, 2012, 07:07:54
Some consistency from the rail staff would be helpful, though:
Quote
Curtis ... had bought the ticket from a Goole station member of staff, who did not question his age
He then boarded the train and was questioned about the ticket by a conductor, who asked to see identification.
The booking clerk is not required to ask for ID, the ticket could be for someone else for all they know, just like a railcard, you are only required to show it upon inspection of your ticket not at the point of sale (unles that point of sale is on the train)

When I used to have my railcard - there were a good number of occasions (my guess is about 10-15) where I didnt have it with me but was buying a ticket for later use and the ticket office refused to sell the discounted ticket as I didnt have the railcard on me at the time of purchase.


Title: Re: The Spanish Inquisition?
Post by: Brucey on February 16, 2012, 20:23:45
Simple response at ticket office: "Are you an impartial sales outlet?"

On-board, there is no requirement in law or in the NRCoC for a child to produce any proof of age.  What company procedure is would be another matter.

Whilst we're on this subject, one of my pet hates is being called "young man" by people of a considerably higher age than myself.  Makes it sound like I'm still a child.  Would they like it if I called them "old man" or "old woman"?  Don't think I should moan too much though, my time will come when I fit into the old man box...


Title: Re: The Spanish Inquisition?
Post by: paul7575 on February 16, 2012, 20:40:23
Simple response at ticket office: "Are you an impartial sales outlet?"

Impartiality means selling the full range of tickets without giving preference to your own TOC's products. 

It doesn't mean a ticket clerk must sell child rate tickets to any adult that happens to ask for one, or railcard discounted tickets to anyone whether they have the railcard or not.

Paul


Title: Re: The Spanish Inquisition?
Post by: old original on February 16, 2012, 20:49:30
sorry Vacman but...

lifted from the 16-25 railcard website, but the same applies to the other cards

"5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard."


Title: Re: The Spanish Inquisition?
Post by: vacman on February 16, 2012, 21:51:07
sorry Vacman but...

lifted from the 16-25 railcard website, but the same applies to the other cards

"5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard."

in my ticket examiners handbook it's says different! TVM's are a prime example.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 16, 2012, 21:56:15
From the National Rail Conditions (http://www.nationalrail.co.uk/times_fares/promotions/prd359000a04000200b5da61f1e92b72/details.html) for 16-25 Railcard:

Quote
1. Tickets for your journey should be purchased before boarding the train. You must have your Railcard (and Photocard/Permit to travel without Photocard if applicable) with you on your journey and always show the valid Railcard and ticket to rail staff at their request. If you do not show both the Railcard and the ticket, you will be required to pay the full price Standard Single fare for your journey as if no ticket was purchased before starting the journey and in some cases a penalty fare. This does not apply if there was no ticket office at the station at which you began your journey or if the ticket office was closed and there was no ticket machine from which you could buy a discounted ticket.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 16, 2012, 22:37:11
in my ticket examiners handbook it's says different! TVM's are a prime example.

It may do, vacman - in which case, which is correct?  ::)

As 'old original' says: from the National Rail Railcard Terms and Conditions (http://www.16-25railcard.co.uk/buy-16-25-railcard/railcard-terms-conditions):

Quote
5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard.

They even put it in bold, it's so definite. ;)

Quote
Terms and conditions are valid up to and including 22nd May 2012


Title: Re: The Spanish Inquisition?
Post by: Ollie on February 16, 2012, 22:59:43
sorry Vacman but...

lifted from the 16-25 railcard website, but the same applies to the other cards

"5. Tickets for your journey should be purchased before boarding the train and when buying tickets you must show the Railcard."

in my ticket examiners handbook it's says different! TVM's are a prime example.

To my knowledge a TVM is unable to ask to see the railcard :P


Title: Re: The Spanish Inquisition?
Post by: paul7575 on February 17, 2012, 12:30:23
Try telling a ticket clerk you aren't going to show your railcard, because it wouldn't be necessary at a TVM, or online, and he'll almost certainly not continue the transaction. 

One or two loopholes don't make a precedent...

Paul


Title: Re: The Spanish Inquisition?
Post by: noddingdonkey on February 19, 2012, 22:45:23
When i worked in a ticket office I would sell the ticket if they had forgotten to bring the railcard with them but endorse the tickets 'railcard not seen' in permanent marker and advise the customer they must have their railcard with them when travelling or they would be liable to buy new undiscounted tickets on board. That and the stamp we had which said 'conditions advised' was often employed. Always seemed to work!


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 19, 2012, 22:56:27
Wow!  Whatever happened to those very useful stamps, noddingdonkey?  :o


Title: Re: The Spanish Inquisition?
Post by: Ollie on February 19, 2012, 22:59:24
Wow!  Whatever happened to those very useful stamps, noddingdonkey?  :o
Stamps still exist but on thermal tickets they are rubbish.


Title: Re: The Spanish Inquisition?
Post by: Chris from Nailsea on February 19, 2012, 23:04:15
Hmm.  Could you not apply the stamp to the passenger's forehead instead, then?  :P



This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net