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JayMac
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« on: July 10, 2010, 21:46:39 » |
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As has been mentioned on a couple of other topics, there are currently trains running across the network for which it is impossible to book tickets on. This is apparently due to problems with Network Rail's train planning system. The details of these missing trains appear to be known within the industry, but information to passengers has been almost non-existent.
The ones I have been made aware of in FGW▸ -land are:
0647 Worcester Shrub Hill - Weymouth (Mon-Sat)
1140 Penzance - Paddington (Sun)
1615 Newquay - Paddington (Sun) [This one is missing 11/07, but no obvious reason]
Can some of our 'insiders' add to this list?
I have e-mailed FGW asking why they are not informing the travelling public. It is particularly worrying for the long distance services as passengers are being denied the opportunity to buy cheap advance tickets.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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amiddl
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« Reply #1 on: July 10, 2010, 22:34:16 » |
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The 17.45 Plymouth - Paddington is not there. In fact do a search for late afternoon trains tomorrow Plymouth Paddington and all options are via Bristol until the 19.55.
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readytostart
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« Reply #2 on: July 10, 2010, 23:38:37 » |
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There were a lot of FGW▸ services missing in Avantix▸ today, I had one passenger with a print out from an SWT▸ station advising travel to Didcot from Winchester by changing at Oxford into a bus to Abingdon and then another bus to Didcot!
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JayMac
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« Reply #3 on: July 11, 2010, 02:05:06 » |
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'Industry Insider' wrote in recent article in RAIL magazine: People working at the existing (train planning) centres at Leeds, Paddington and Birmingham were expected to transfer en masse to Milton Keynes but, of course, this has not happened. And to add to the woe, deficiencies in a new Integrated Train Planning System has required manual intervention.
As a result, TOCs▸ will be unable to produce timetables for the May timetable change if more than one operator is involved on the route, as the automated arrangements do not take account of the fact that trains operating in different parts of the network have the same reporting number. This seems to have been overlooked, with the result that what appear to be duplicate paths are deleted.
The procedure for short-term planning also does not work, as these additional trains have been found to override the permanent timetable.
Full article here.
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Timmer
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« Reply #4 on: July 11, 2010, 13:23:51 » |
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As we are constantly told to 'use the journey planner' or 'print your own timetable' rather than publish online or in print revised weekend timetables this needs to be sorted out. It's concerning when even rail staff aren't even able to access timetables because hard copies of revised timetables are no longer made available to staff or passengers.
So much for progress.
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Mookiemoo
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« Reply #5 on: July 11, 2010, 23:27:37 » |
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W&S▸ never show unless going to MYB▸
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Ollie
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« Reply #6 on: July 12, 2010, 00:07:04 » |
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As we are constantly told to 'use the journey planner' or 'print your own timetable' rather than publish online or in print revised weekend timetables this needs to be sorted out. It's concerning when even rail staff aren't even able to access timetables because hard copies of revised timetables are no longer made available to staff or passengers.
So much for progress.
Staff can use TOPS▸ / TRUST▸ (Where available) but not everyone knows how to use or access it.. As an edit: advised by a colleague that Trust/Tops still has stuff missing too, I think I've just been fortunate so far.. |
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« Last Edit: July 12, 2010, 00:42:08 by Ollie »
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Timmer
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« Reply #7 on: July 12, 2010, 10:17:58 » |
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FGW▸ have acknowledged that there is a problem and have now posted the following on the front page of their website: Due to an issue with the timetabling system, some train services are incorrectly advertised on the First Great Western website and other electronic timetable systems. Customers who wish to check their journey times are advised to contact National Rail Enquiries on 08457 484950.
Network Rail are working as fast as possible to rectify this issue. The potential problem with ringing NREs‡ is that if they use the same electronic timetable system that supplies the FGW website, trainline etc, then unless NREs is supplied revised timetables directly from the TOCs▸ affected then they will say the same as what you found out yourself online.
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« Last Edit: July 12, 2010, 10:24:57 by Timmer »
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JayMac
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« Reply #8 on: July 12, 2010, 10:54:19 » |
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Useless notice. Thougt I'd see what NRE‡ had to say about the 0840 BRI» -WEY. Still doesn't exist according to them!
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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JayMac
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« Reply #9 on: July 14, 2010, 12:56:06 » |
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I see the notice didn't stay up very long on the FGW▸ website. Here's hoping that my call to Customer Services advising of the pointlessness of contacting NRES▸ was partly repsonsible. Although I would rather they posted details of all the 'ghost trains' currently missing from OJPs▸ , 'Live Departures', TRUST▸ , etc. FGW are running these 'missing' trains, so someone at Swindon knows about them!
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Super Guard
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« Reply #10 on: July 15, 2010, 00:39:33 » |
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The 1954 EXD» - PAD» was not anywhere to be found in my Avantix▸ , however on checking NRE‡ App on my iphone it was listed as departing Platform 6 at EXD as per normal  |
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Any opinions made on this forum are purely personal and my own. I am in no way speaking for, or offering the views of First Great Western or First Group.
If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
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JayMac
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« Reply #11 on: July 15, 2010, 00:45:16 » |
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It appears that Network Rail are beginning to get a handle on the 'missing' trains. The 0647 WOS» -WEY appeared on 'Live Departures' today, but not on Journey Planners. However the timings and final destination were all to cack and two different services appeared to be running in the same path! See http://www.firstgreatwestern.info/coffeeshop/index.php?topic=7126.msg70975#msg70975 |
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"A clear conscience laughs at a false accusation."
"Treat everyone the same until you find out they're an idiot."
"Moral indignation is a technique used to endow the idiot with dignity."
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Mookiemoo
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« Reply #12 on: July 16, 2010, 19:55:12 » |
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The 072X from nailsea to BTM▸ on saturday does not appear on any planner
I got it last week and plan to get it tomorrow. I was on it last week as I missed the 0645 and was shocked when it stopped at temple meads
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Worcester_Passenger
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« Reply #13 on: July 16, 2010, 20:14:54 » |
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I think that this is not so much a phantom train as one with an important stop missed out in its electronic version. My copy of the RailPlanner software has it running non-stop from Bedminster to Lawrence Hill: First Great Western
From: Exeter St Davids
To: Bristol Parkway
Exeter St Davids --- 06:00
Weston-super-Mare 07:06 07:08
Weston Milton 07:11 07:11
Worle 07:16 07:16
Yatton 07:22 07:22
Nailsea and Backwell 07:27 07:28
Parson Street 07:35 07:35
Bedminster 07:38 07:38
Lawrence Hill 07:50 07:50
Stapleton Road 07:52 07:52
Filton Abbey Wood 07:58 07:59
Bristol Parkway 08:05 ---
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Mookiemoo
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« Reply #14 on: July 16, 2010, 20:20:21 » |
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The problem is if you need to be in aston for 10am the 0727 is perfect - you connect with the 8am CX service which gets you into new street perfectly for the walk to aston
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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